How to NOT Switch to isybank: A Detailed Guide

Recently, many customers of Italian banks, particularly Intesa Sanpaolo, have been receiving communications about a planned migration to a new digital-only platform called isybank. While the transition is presented as an upgrade, many customers may prefer to stick with their existing accounts and services. If you are one of those who want to avoid the switch to isybank, this guide will provide you with detailed steps and instructions on how to potentially resist the migration.

Understanding the Situation

Before diving into the steps, it’s crucial to understand why this migration is happening. Banks, like Intesa Sanpaolo, often move customers to new platforms for various reasons, such as cost reduction, improved technology, or a strategic shift towards digital banking. While these changes may offer benefits to some, they may also lead to a loss of familiar services, limitations on branch access, and alterations in fee structures. It’s vital to determine if switching to isybank aligns with your individual financial needs and preferences.

Steps to Potentially Avoid the Switch to isybank

Unfortunately, there’s no guarantee that you can completely avoid the migration, especially if the bank is pushing hard for it. However, here are several steps you can take to express your preference for staying with your current account and potentially avoid the forced migration:

1. Do Not Actively Consent

The first and most important step is to **avoid giving explicit consent** to the migration. Banks usually require some form of confirmation that you agree to the terms and conditions of the new platform. This might come in the form of clicking a button on their website, replying to an email, or signing a document. **DO NOT** do any of these things. Silence is usually your ally in this situation. Read all correspondence carefully and look for any clause requiring your affirmative consent. If you don’t actively consent, there is a higher chance that the bank might have to make an individual case for your migration, making it less straightforward.

2. Contact Your Bank’s Customer Service

Reach out to your bank’s customer service via phone, email, or secure messaging through your online banking platform. Express your desire to remain with your current account and explicitly state that you **do not consent** to the switch to isybank. Keep a record of these communications, including the date, time, and name of the representative you spoke with. Be polite but firm. Emphasize the reasons why you prefer to stay, which might include: preference for in-person branch services, dissatisfaction with the offered terms of isybank or dislike of the digital-only model.

3. Send a Registered Letter (Raccomandata A/R)

For a more formal and traceable approach, send a registered letter with return receipt (Raccomandata A/R) to your bank’s headquarters. Clearly state your intent to retain your current account and that you **do not consent** to the migration to isybank. Include your account details, contact information, and the reason why you prefer your existing account. The registered letter with return receipt provides you with a legally verifiable proof that the bank has been formally notified of your decision. The following is a basic template of what to include in your registered letter:

Template for your letter:

[Your Full Name]
[Your Address]
[Your Account Number]
[Your Phone Number]
[Your Email Address]

[Date]

[Bank Name]
[Bank Address]

Subject: Refusal of Migration to isybank

Dear [Bank Name],

I am writing to express my explicit refusal to be migrated to isybank. I wish to maintain my current banking account, account number [Your Account Number], under the existing terms and conditions.

I do not consent to any changes or transfer of my current account to isybank or any similar digital platform. My reasons for this refusal include:

* [Your reason 1, e.g., preference for branch access].
* [Your reason 2, e.g., dissatisfaction with isybank’s terms].
* [Your reason 3, e.g., preference for the current online banking platform].

I request a written confirmation that my request has been registered and that my current account will not be migrated to isybank without my explicit consent.

Thank you for your attention to this matter.

Sincerely,
[Your Signature]
[Your Full Name]

4. Monitor Your Account Statements

Keep a close eye on your account statements for any notices or changes related to the migration. If you see any signs of the bank making the switch without your consent, contact them immediately and repeat the steps outlined above. It’s often better to act proactively.

5. Consider Legal Advice (If Necessary)

If, despite your efforts, the bank continues to push for the migration against your will, consider seeking advice from a consumer protection agency or a lawyer. They can assess your specific situation and offer guidance on your legal rights and potential avenues for recourse.

Important Considerations

• Deadlines: Be mindful of any deadlines mentioned in the bank’s communications. Don’t wait until the last minute to express your refusal.
• Alternative Accounts: Explore alternative banking options in case you are eventually forced to switch. Having a backup plan can give you more leverage.
• Keep records: Maintain a comprehensive record of all communications, including emails, letters, dates, times, and the names of representatives you spoke with. This evidence could be crucial in any dispute resolution process.

Conclusion

Avoiding a forced switch to isybank might require persistent effort. By following the steps outlined in this guide, you can increase your chances of retaining your current bank account and avoid a forced transition. Remember, your consumer rights entitle you to some degree of choice, and it is essential to be assertive and informed about your options.