How to Change Your Email Address on Amazon: A Comprehensive Guide

Your email address is a crucial component of your Amazon account, serving as your primary identifier for communication, order updates, and login verification. Over time, circumstances may necessitate a change of email address. Whether you’ve switched providers, want to use a more professional address, or simply prefer a different one, updating your Amazon email is a straightforward process. This comprehensive guide will walk you through every step, ensuring a smooth transition and helping you maintain secure access to your Amazon account.

Why Change Your Amazon Email Address?

Before we dive into the how-to, let’s understand why you might need to change your email address:

• New Email Provider: You may have moved to a different email service provider (e.g., from Gmail to Outlook or a private domain).
• Professionalism: You might want to use a more professional-sounding email address for your Amazon account, especially if you use it for business-related purchases.
• Security Concerns: If you suspect your current email has been compromised, changing it is a proactive security measure.
• Personal Preference: Sometimes, you simply want to switch to a different email address for better organization or personal reasons.
• Account Recovery Issues: If you no longer have access to your current email address, changing it is essential for account recovery purposes.

No matter the reason, knowing how to change your Amazon email address is important for managing your online presence.

Changing Your Amazon Email Address: A Step-by-Step Guide

Here are the detailed steps you’ll need to follow to change your email address on Amazon, covering both web and mobile app interfaces:

Method 1: Changing Your Email on the Amazon Website (Desktop)

1. Go to the Amazon Website: Open your preferred web browser (e.g., Chrome, Firefox, Safari) and navigate to the official Amazon website (www.amazon.com).
2. Sign In to Your Account: If you’re not already signed in, click on “Account & Lists” in the top right corner. A dropdown menu will appear; select “Sign in.” Enter your current email address (or mobile number) and password to log in.
3. Access Your Account Settings: Once logged in, hover over “Account & Lists” again. This time, from the dropdown menu, select “Account.” This will take you to your account dashboard.
4. Find Login & Security Settings: On your Account page, you’ll see various sections. Locate and click on the “Login & Security” section. It is usually positioned in the first section, near the top of the page.
5. Edit Your Email Address: Within the “Login & Security” section, you’ll see various fields including your “Email.” Next to your current email address, you should see an “Edit” button. Click on this button to proceed with the email change.
6. Enter Your New Email Address: In the new field that appears, type in your new preferred email address. Be sure to double-check it for typos or errors as this will be the primary email associated with your Amazon account.
7. Verify Your Identity: To ensure security, Amazon will likely prompt you to verify your identity. This might involve entering your current password. Type in your current password into the password field. Amazon might also send a One-Time Password (OTP) to either your old email or mobile phone. Choose the most suitable option and follow instructions. If choosing to receive a One-Time Password, it will come in the form of a code sent to either your current email address or a linked phone number. Follow the instructions provided to enter it.
8. Confirm the Email Change: After the verification step, you will be asked to confirm the change. This might involve clicking a confirmation button or link. Make sure to do so. Once confirmed, Amazon should update your email address and show a success message.
9. Check Your New Email: Amazon will likely send a confirmation email to your new email address. Be sure to check your inbox (and spam folder, just in case) and click on any confirmation links provided in the email to fully activate the change. This step is crucial for completing the process.
10. Test Your Login: Now that you’ve changed your email address, try logging out of your Amazon account and logging back in with your new email address and password. This confirms that the change has successfully been implemented.

Method 2: Changing Your Email on the Amazon Mobile App (iOS/Android)

The process of changing your email address through the Amazon mobile app is very similar to that on the desktop website. Here’s how:

1. Open the Amazon App: Launch the Amazon app on your smartphone or tablet. Ensure you have the latest version installed.
2. Sign In to Your Account: If you’re not already logged in, you’ll be prompted to sign in. Use your current email address (or mobile number) and password to access your account.
3. Access the Menu: Look for the menu icon, which usually consists of three horizontal lines (sometimes referred to as the “hamburger menu”). It’s located either at the bottom right on iOS devices or at the top left on Android devices. Tap on it to open the main menu.
4. Navigate to Account: In the menu, scroll down to find and tap “Your Account.” This will bring you to your account settings page.
5. Access Login & Security: Within the “Your Account” section, find and tap “Login & Security.” This option might be listed under a heading such as “Account Settings” or directly on the page.
6. Edit Your Email Address: On the “Login & Security” page, locate your current email address. Next to it, you should see an “Edit” option or an arrow pointing to the right. Tap on this to begin the process of changing your email.
7. Enter Your New Email Address: A new field will appear. Type in the new email address that you want to associate with your Amazon account. Make sure it’s accurate.
8. Verify Your Identity: For security purposes, Amazon will prompt you to confirm your identity. You will likely be required to enter your current password. Enter the password when prompted. Amazon might also send an OTP. Select how you would like to receive it (either email or SMS text to a linked phone) and follow the provided steps. Enter the OTP in the designated field.
9. Confirm the Change: After successful verification, you will be asked to confirm the email address change. Complete the confirmation step by clicking or tapping the confirmation button or link. Amazon will then update your email address.
10. Check Your New Email: Amazon will send a confirmation email to your new email address. Open this email and follow the instructions within (often a confirmation link or button) to complete the process. This is a vital step that should not be skipped.
11. Test Your Login: To make sure everything is working as expected, log out of your Amazon app and then log back in using your new email address and password. If you’re able to access your account, this verifies that the email change was successful.

Important Considerations and Tips

Changing your email address might seem straightforward, but here are a few critical points to keep in mind:

• Correct Email Address: Ensure that you enter your new email address correctly. Mistakes can lead to account access issues. Double-check for typos and incorrect spellings.
• Access to New Email: Before changing, make sure you have complete access to the new email address. You will need to receive and confirm the email from Amazon to complete the process.
• Password Management: Keep your Amazon password secure. Using a strong, unique password is a key part of maintaining account security. Consider using a password manager to help you create and keep strong passwords.
• Two-Factor Authentication: If you use two-factor authentication, you might need to update your preferences after changing your email address. Double check your 2FA settings.
• Timing of Changes: Avoid making changes to your account details close to important delivery dates or during sale periods to reduce the chance of confusion or unexpected issues.
• Keep Records: Record your old and new email addresses in a secure place so you can easily reference them if needed.
• Contact Support: If you experience any issues during the process, or if you get stuck, don’t hesitate to contact Amazon customer support for assistance.

Potential Issues and Troubleshooting

While the process is usually smooth, you might encounter some issues. Here’s how to handle them:

• Confirmation Email Not Received: If you don’t receive the confirmation email in your new inbox, first, check your spam or junk folder. If you still don’t find it, request another confirmation email through your Amazon account settings.
• OTP Not Received: If you haven’t received the OTP, check your mobile signal or internet connection. Make sure the phone number linked to your Amazon account is correct. If issues continue, opt for email as an alternative option for receiving your OTP.
• Incorrect Password: If you encounter an “Incorrect Password” message, be sure to retype it carefully. Try resetting your password if you’ve forgotten it, and make sure to save your new password securely.
• Account Locked: If you attempt to log in multiple times with incorrect information, Amazon might lock your account as a security precaution. If this happens, follow the on-screen instructions to unlock your account or contact Amazon support for help.
• Error Messages: If you encounter any other error messages during the process, try restarting your browser or app, or attempt the change at a different time of the day.

Post-Change Checklist

After you’ve successfully changed your email address, it’s a good practice to do these things:

• Update Other Accounts: If you use the old email address for other accounts or services, update those records as well to avoid missing important communication.
• Inform Contacts: If you use your Amazon email for business or personal purposes, let your contacts know about the change.
• Monitor Your Account: Keep an eye on your Amazon account for any unauthorized activity. Check your recent order history and payment methods to ensure they’re all correct.
• Review Security Settings: Take some time to review all your security settings, including 2FA options and linked devices.

Conclusion

Changing your email address on Amazon is a fairly straightforward process that can be completed in a few minutes. Whether you’re using a computer or a mobile app, the steps are similar and easy to follow. By following the instructions in this guide, you can update your email address and ensure you continue to have full and secure access to your Amazon account. Remember to always keep your login details secure, and never share your password with others. If you have any difficulties during the process, Amazon’s customer support is available to assist you.

This detailed guide should help you make the necessary changes to your Amazon account with confidence. If you find this information useful, please feel free to share it and remember to keep your online accounts secure and up-to-date.