Mastering SPID: A Comprehensive Guide to Setting Up Your Italian Digital Identity

The Sistema Pubblico di Identità Digitale (SPID), or Public Digital Identity System, is Italy’s national digital identity system. It allows citizens and residents to access online public services and increasingly, private services, with a single username and password. This system simplifies interactions with government agencies and various other platforms, eliminating the need to remember multiple sets of credentials. Whether you’re an Italian citizen, a foreign resident, or simply interested in navigating Italian digital life, understanding and obtaining SPID is crucial. This guide will walk you through every step of the process, offering detailed instructions and useful insights.

Why You Need SPID

Before diving into the ‘how-to,’ it’s important to understand why SPID is becoming increasingly vital in Italy:

• Access to Public Services: SPID is your key to accessing a multitude of online government services, including tax returns, health appointments, municipal services, and much more.
• Simplified Transactions: Forget about piles of paperwork; with SPID, many bureaucratic procedures can be completed entirely online, saving you time and effort.
• Secure Authentication: SPID offers a high level of security, protecting your personal data and ensuring the confidentiality of your online interactions.
• Growing Acceptance: SPID is not just for government services; more and more private companies are accepting SPID for online authentication, making it an increasingly versatile tool.
• Convenience: Having a single digital identity eliminates the hassle of managing multiple usernames and passwords, allowing for a smoother and more efficient online experience.

Who Can Get SPID?

SPID is available to:

• Italian citizens: Those registered with the Italian authorities, both residents in Italy and living abroad.
• Foreign citizens with a valid Italian residency permit: Individuals legally residing in Italy with a permit of stay.

It’s crucial to have the following to apply for SPID:

• A valid Italian identity document (Carta d’Identità, Passport, or Patente). For foreign citizens, the Carta d’Identità (Italian ID card) is usually needed.
• A Tessera Sanitaria (Italian Health Insurance Card) or a Codice Fiscale (Italian Tax Code).
• An email address.
• A mobile phone number (Italian or foreign).

Understanding SPID Levels

SPID is not a single entity; it comes in three levels of assurance, each offering a different level of security. The level required depends on the specific service you want to access:

• SPID Level 1: This is the basic level, using a username and password. Suitable for less sensitive online services.
• SPID Level 2: Requires a username, password, and a one-time password (OTP) usually sent via SMS or a dedicated app. This offers an increased level of security and is commonly required for most online services.
• SPID Level 3: This highest level utilizes a username, password, and cryptographic credentials stored on a smart card or USB device. Used for highly sensitive applications, such as managing very confidential information.

Most individuals will need SPID Level 2, as it provides sufficient security for a wide range of services. For the sake of this guide, we’ll primarily focus on obtaining SPID Level 2.

Step-by-Step Guide to Obtaining SPID

Getting SPID is a straightforward process, but it requires careful attention to detail. Here’s a comprehensive step-by-step guide:

Step 1: Choosing an Identity Provider (Gestore di Identità Digitale)

The first step is to select a certified SPID provider, also known as a “Gestore di Identità Digitale” or “Identity Provider” (IdP). Several providers are available, each offering slightly different processes and pricing (some are free, while others charge a fee). Some of the most popular providers include:

• Aruba: Known for its reliability and customer support.
• InfoCert: One of the leading providers, offering comprehensive SPID solutions.
• IntesaID: Focuses on user-friendly interfaces and fast activation.
• Lepida: A public service consortium offering SPID, often chosen by those living in Emilia-Romagna.
• Namirial: Known for its straightforward online verification process.
• Poste Italiane: A reliable option, particularly if you already have a Poste account.

Before choosing, consider the following:

• Price: Some providers offer SPID for free, while others have varying fees. Compare pricing and what the cost covers.
• Ease of Use: Look for providers with clear instructions and intuitive websites.
• Verification Methods: Ensure they offer verification methods that work for you, such as online video call, or in-person at a physical office.
• Customer Support: Choose a provider that offers accessible customer support in case you need assistance.
• Reviews: Check user reviews for each provider to gauge their overall reliability.

For this guide, we will use *Poste Italiane* as an example as it’s a very common and often free option, though the general steps will be similar with other providers.

Step 2: Registering on the Provider’s Website

Once you’ve selected your provider (e.g., Poste Italiane), navigate to their website (www.poste.it for Poste Italiane) and look for the SPID registration section. For Poste Italiane, this is commonly found under the “Servizi Online” or similar section and then “SPID.” The registration process generally involves the following steps:

1. Create an Account: If you don’t have an account with the provider already, you’ll need to create one, providing basic information such as your email address, mobile phone number, and a chosen password.
2. Begin the SPID Application: Locate the section to register for SPID, and begin by filling out the form with your personal details. This will include:
   • Your full name.
   • Date of birth.
   • Place of birth.
   • Tax code (Codice Fiscale).
   • Residence address.
   • Email address.
   • Mobile phone number.
3. Upload Required Documents: You’ll need to upload digital copies of the required documents:
   • A photo or scan of your valid Italian ID document (Carta d’Identità, Passport, or Patente). The document should be clear and readable.
   • A photo or scan of your Tessera Sanitaria or Codice Fiscale card. Make sure the document is clear.

   For Poste Italiane specifically, they might also ask you to upload a selfie (a portrait picture) while holding your ID.

4. Verify Your Email and Mobile Number: The provider will send you verification codes via email and SMS. Enter these codes on the site to confirm the authenticity of your contact information.

Step 3: Identity Verification

This is arguably the most crucial step, as it verifies that you are the person you claim to be. Identity verification methods vary from provider to provider, but they typically fall into one of the following categories:

1. Online via Video Call: Most providers offer a video call verification option. This involves a short video chat with an operator who will verify your ID and compare it to your face. The process is usually quick and convenient. You’ll usually need your computer with webcam or smartphone. You’ll have to show your original documents to the operator during the video call.

2. In-Person at a Physical Office: Some providers have physical locations where you can verify your identity. For example, Poste Italiane allows verification at post offices. This option might be preferred if you’re not comfortable with video calls.

3. Using Your CIE (Carta d’Identità Elettronica): If you have an Italian electronic ID card (CIE) and the necessary equipment (a reader or NFC compatible smartphone) , you may be able to complete the process online. This method is usually quite fast. You need to have the PIN for your CIE card.

For Poste Italiane, the most common options are video identification or in-person verification at a post office. For video verification, make sure you have a stable internet connection and a working webcam. For in-person verification, bring your printed application documents (if requested), and your original ID documents.

Important Note for Video Verification: Be prepared for the video call. Choose a quiet place with good lighting. Have all your original documents ready. Be ready to show the documents and follow the operator’s instructions. They may ask you to tilt your head or show different angles of your face to properly verify your identity.

Step 4: Activating Your SPID

After successful verification, your SPID account will be activated. This usually involves setting up your SPID credentials which often require:

1. Choosing a Username: You’ll select a unique username that will be associated with your SPID.
2. Creating a Secure Password: Choose a strong and memorable password that complies with the provider’s password complexity requirements (usually a mix of uppercase, lowercase, numbers, and special characters).
3. Setting up OTP (One-Time Password) method: Usually through SMS or an Authenticator application from your provider. This step allows you to secure your account with two-factor authentication (2FA). For Poste Italiane, this may involve downloading their app and configuring it to generate OTPs.

Step 5: Using Your SPID

Once activated, you can use your SPID credentials to access various online services that accept it. Look for the “Entra con SPID” (Login with SPID) button on the login pages of websites of your choosing. You’ll be redirected to your Identity provider where you will use the previously set username and password along with the one time password to proceed. If you opted for OTP via SMS, you will get the OTP via SMS, while, if you opted for Authenticator app, the OTP will be generated by your selected app. Your identity will be confirmed and then you’ll be redirected back to your destination website, successfully logged in.

Here are some example places where you can use your SPID:

• Agenzia delle Entrate: Access your tax information, file returns, and much more.
• INPS: Manage your social security, apply for benefits, and view your contributions.
• Fascicolo Sanitario Elettronico: Access your medical records, book appointments, and view test results.
• Your Municipality Website: Access services offered by your municipality, like paying taxes or requesting documents.
• Many Private Companies: Online stores, utility companies, and more.

Troubleshooting Common Issues

While the process of obtaining SPID is generally straightforward, some individuals may encounter issues. Here are some common problems and solutions:

• Incorrect Document Uploads: Ensure that the photos or scans of your documents are clear, readable, and in the correct format. Make sure that the corners of the documents are also visible.
• Verification Difficulties: If you’re having trouble with the online video verification, make sure you have a good internet connection, that your webcam works correctly, and you are in a quiet and well-lit place. Alternatively, choose the in-person verification option.
• OTP Issues: If you’re not receiving the OTP via SMS, double-check that your mobile phone number is correct. If using the app for OTP, ensure that it is set up correctly and is properly synchronized with your account.
• Error during the registration: If you’re encountering a general error in the registration, it is recommended to clear your browser’s cache or try using a different browser.
• Incomplete or inaccurate data: Make sure that you entered all information correctly. Check carefully each field before proceeding.
• Provider’s Technical Issues: It’s possible that the provider’s server is experiencing issues. Wait and try again later or contact customer support.
• Suspended or blocked accounts: If you entered wrong credentials multiple times, the provider might suspend your account for security reasons. In such a case, you will need to contact the provider’s customer support to unlock it.

If you continue to face problems, don’t hesitate to contact your chosen provider’s customer support, as they’re the best source for specific assistance. Almost all providers have detailed FAQ sections and offer telephone and email support.

Tips for Using SPID Effectively

• Keep Your Credentials Safe: Treat your SPID username and password like your bank account details. Never share them with anyone. Don’t save your SPID credentials on public computers.
• Use Strong Passwords: Create a strong and unique password for your SPID account, and change it periodically for added security.
• Enable 2FA: Ensure you activate two-factor authentication (OTP) to protect your account from unauthorized access.
• Regularly Update Your Info: Keep your contact information (email and mobile number) current with your provider.
• Use the same provider: If you use SPID for professional reasons, use the same provider for both personal and professional. This way, you will only need to set up a single mobile app for OTP generation.
• Be aware of Phishing: Be very wary of emails or messages asking for your credentials. Providers will never ask you for your credentials via email or other messaging platforms. Always access their websites directly.

Conclusion

Obtaining SPID is an essential step towards navigating the digital landscape in Italy. While the process may seem complex at first, following this detailed guide step by step should allow you to successfully obtain your digital identity and reap the many benefits it offers. SPID not only simplifies bureaucracy but also provides a more secure and efficient way to access a wide range of services. By mastering SPID, you are essentially equipped to fully interact with the digital world in Italy and beyond.

Remember to choose a provider that best suits your needs, carefully follow the instructions, and always prioritize the security of your credentials. With SPID in hand, you’re ready to experience the convenience and efficiency of digital Italy.