How to Cancel Your 18app Voucher: A Comprehensive Guide

The 18app, or the “Bonus Cultura” as it’s known in Italy, is a fantastic initiative providing 18-year-olds with a digital voucher to spend on cultural activities and purchases. However, sometimes circumstances change, and you might find yourself needing to cancel a voucher you’ve already generated. Whether you made a mistake, found a better option, or simply no longer need it, understanding how to cancel your 18app voucher is essential. This comprehensive guide will walk you through the entire process, step-by-step, ensuring you can manage your 18app credit effectively.

Understanding 18app Vouchers and Their Validity

Before delving into the cancellation process, it’s crucial to understand a few key aspects of 18app vouchers:

• What is a 18app Voucher? The 18app provides a digital bonus to eligible 18-year-olds in Italy. This voucher can be used to purchase books, attend concerts, visit museums, see movies, and more.
• Voucher Generation: Vouchers are generated through the 18app platform, either via the official website or the dedicated mobile application. They are typically created for a specific value and purpose (e.g., a movie ticket, a book purchase at a particular store).
• Validity Period: Each voucher usually has a specific validity period. This means you need to use the voucher before its expiration date, otherwise, it becomes unusable. While the bonus itself remains available, the specific generated voucher might expire.
• Merchant Specificity: Vouchers are often tied to specific merchants or online platforms. If a voucher is for a particular bookstore, for example, you can’t use it at a different bookstore.
• Cancellation Limitations: Not all vouchers are cancelable. The possibility of cancellation often depends on the merchant’s policies and the status of the voucher (e.g., whether it has already been used or partially used).

Reasons Why You Might Need to Cancel a 18app Voucher

There are several reasons why you might need to cancel a 18app voucher:

• Mistake in Voucher Generation: You might have accidentally generated a voucher for the wrong amount, the wrong product, or the wrong merchant.
• Change of Plans: Your plans might have changed, and you no longer want to purchase the item or attend the event for which you generated the voucher.
• Better Offer Available: You might have found a better deal elsewhere and want to re-allocate your 18app credit.
• Event Cancellation: If the event for which you generated a voucher is canceled, you’ll need to cancel the voucher and ideally, you might receive a refund in the form of a credit back into your 18app balance.
• Technical Issues: In rare cases, technical glitches might lead to incorrect voucher generation, necessitating cancellation.

Step-by-Step Guide to Cancelling a 18app Voucher

The process of canceling a 18app voucher isn’t always straightforward, as it often depends on the merchant and the specific circumstances. However, here’s a generalized guide with the steps you’ll likely need to follow. We’ll cover scenarios from cancelling through the app, the website, and potentially contacting customer service if necessary:

Step 1: Access Your 18app Account

First, you need to log in to your 18app account. You can do this either through the official website (www.18app.italia.it) or through the mobile app. Make sure you have your SPID (Sistema Pubblico di Identità Digitale) or your CIE (Carta d’Identità Elettronica) credentials ready for authentication.

• Website Access: Go to the 18app website and click on the “Accedi con SPID” or “Accedi con CIE” button. Select your chosen method and enter your credentials to log in.
• Mobile App Access: Open the 18app mobile app and select the appropriate login option (SPID or CIE). Enter your credentials.

Step 2: Locate the Voucher You Wish to Cancel

Once logged in, navigate to the section where your generated vouchers are listed. This section is usually labeled as “Voucher” or “Movimenti”. You should be able to see all the vouchers you’ve generated, along with their details.

• Voucher List: Scroll through the list and find the specific voucher you want to cancel. Pay close attention to the date of generation, the voucher code, and the merchant associated with it.
• Voucher Details: Click on the voucher you want to cancel to view its detailed information. You might see options like “Annulla” (Cancel) or “Dettagli” (Details) along with information about the status of the voucher.

Step 3: Attempt to Cancel the Voucher (If Possible)

Here’s where things can vary. Not all vouchers have a direct “Cancel” button. Follow the procedure based on what options you see:

Scenario A: Direct “Cancel” Option Available

If you are fortunate, the voucher details page will have a clear “Annulla” (Cancel) button.

• Click “Annulla” or “Cancel”: Click on the cancel button.
• Confirmation: The system will likely ask for confirmation. A popup message might appear asking you to confirm that you want to cancel the voucher. Click on “Conferma” (Confirm) or a similar confirmation button.
• Success Message: After confirming, you should see a success message stating that the voucher has been canceled. The credit associated with the voucher should ideally be returned to your 18app balance. This might not be instantaneous, and sometimes a small delay is observed.
• Verify the Status: Double-check the voucher list; the canceled voucher’s status should now be updated to reflect the cancellation.

Scenario B: No Direct “Cancel” Option

In many cases, a direct “Cancel” button is absent, especially after a certain time has passed or if the voucher is linked to a specific merchant’s system. In this situation, you will have to contact the merchant or the 18app support.

• Check for Merchant Contact Information: Look for contact details of the merchant associated with the voucher. This might be available within the voucher details or on the merchant’s website or app. You can find their customer service numbers or email addresses.
• Contact the Merchant Directly: Reach out to the merchant’s customer service, explaining that you want to cancel an 18app voucher. Provide them with all the necessary details, such as the voucher code and the order details. You may be able to get a refund from them directly, or they can request a cancellation of the voucher through their interface.
• 18app support as an option (If Merchant is unresponsive): If you have problems resolving your request through the merchant, you can try to contact 18app support.

Step 4: Contact 18app Support (If Necessary)

If the merchant is unable to help, or if you face technical difficulties while trying to cancel the voucher, contacting 18app support is an option. Here are the steps on how to do it:

• Finding the Support Page: Look for a “Contact Us” or “Assistenza” (Support) section within the 18app website or mobile app. You can often find this in the footer of the webpage or the menu in the app.
• Support Methods: 18app often provides multiple support methods, such as:
• FAQ (Frequently Asked Questions): Check if your query can be resolved by using the comprehensive list of FAQs provided. This can be the quickest way to solve minor issues.
• Contact Form: Submit a support request using the online form, providing clear details of your issue. Explain the situation thoroughly and include your voucher code and any relevant screenshots of the errors you have encountered.
• Email Support: Look for an email address you can use to contact their support.
• Phone Support: Check if 18app has a support number. In most cases this option is not available, however, it is worth exploring.
• Prepare Relevant Information: Before contacting support, prepare all the necessary details related to the voucher you want to cancel. Have your voucher code, the merchant’s name, the date of generation, and any relevant communication history readily available.
• Be Patient: The 18app support team may take some time to respond to your request. Be patient and follow up if you don’t hear back within the specified timeframe.

Step 5: Verify the Refund of Credit

After the cancellation process is completed successfully, ensure that the credit from the canceled voucher is returned to your 18app balance.

• Check Your 18app Balance: Log in to your account and navigate to the balance section. This should show you your available credit.
• Review your voucher history: Review your transaction history and ensure that you see a corresponding adjustment in credit after the cancellation.
• Monitor Future Activity: Keep an eye on your balance and any future transactions to ensure everything is correct.

Tips for Managing Your 18app Vouchers Effectively

Here are some tips to help you manage your 18app vouchers more efficiently, reducing the need to cancel them:

• Double-Check Before Generating: Before generating a voucher, always double-check the amount, the merchant, and the item/event details.
• Plan Your Purchases: Plan your purchases or event attendance in advance to avoid generating unnecessary vouchers.
• Read Merchant Policies: Familiarize yourself with the merchant’s cancellation policies before generating the voucher.
• Use Vouchers Promptly: Use your vouchers as soon as possible to avoid them expiring or changing your plans.
• Keep a Record: Keep a record of all generated vouchers, including the codes, dates, amounts, and associated merchants.
• Check for Updates: Keep your 18app application updated to the latest version and check the 18app website for changes in policies or procedures.

Troubleshooting Common Issues

Here are some common issues you might encounter while cancelling a 18app voucher and how to troubleshoot them:

• “Annulla” Button is Not Visible: This is the most common issue. If the cancellation button is not visible, you will need to contact the merchant directly or reach out to 18app support.
• Voucher Already Used: If the voucher has been used or partially used, it cannot be canceled. Check the voucher details carefully.
• Voucher Expired: Expired vouchers cannot be cancelled or refunded. Always make sure to use your voucher before expiration date.
• Credit Not Returned Immediately: The return of the credit after cancellation is not always instantaneous. Sometimes, it may take a few hours or even a day or two. Monitor your 18app balance regularly.
• Technical Glitches: If you suspect a technical glitch, try logging out and logging back in. If the issue persists, contact 18app support.
• Merchant Refuses Cancellation: If the merchant refuses to cooperate with the voucher cancellation, escalate the issue to the 18app support team.

Conclusion

Canceling a 18app voucher isn’t always a simple process, but by following the steps outlined in this comprehensive guide, you’ll be well-equipped to manage your vouchers and your 18app credit effectively. Remember to always double-check your voucher details before generating, and to familiarize yourself with the policies of associated merchants. If you encounter any issues, reach out to the 18app support team for assistance. With proper understanding and attention to detail, you can maximize the benefits of your 18app bonus.

This detailed guide should help you navigate the complexities of cancelling your 18app vouchers. We hope you found it helpful and clear.