Are you looking to cancel your Eurosport Player subscription? Perhaps you’ve finished watching your favorite sporting events, or maybe you’re simply looking to cut back on subscription costs. Whatever your reason, navigating the cancellation process can sometimes feel confusing. This comprehensive guide will walk you through every step, ensuring a smooth and hassle-free cancellation, regardless of how you initially subscribed.
Eurosport Player offers a fantastic selection of live sports, on-demand replays, and in-depth analysis. However, circumstances change, and sometimes it becomes necessary to cancel. Understanding the different cancellation routes based on your subscription method is crucial to avoid any unexpected charges or ongoing billing. Let’s dive into the details and get your subscription cancelled quickly and efficiently.
Understanding Eurosport Player Subscription Types
Before we delve into the cancellation steps, it’s important to understand the different ways you might have subscribed to Eurosport Player. This will determine the specific method you need to follow for cancellation. The main subscription types are:
- Directly Through Eurosport Website: You subscribed via the official Eurosport website using your credit or debit card.
- Via Third-Party App Stores (Apple App Store or Google Play Store): You subscribed through your mobile device using your Apple ID (iOS) or Google account (Android).
- Through a TV Provider or Other Third-Party Reseller: You subscribed as part of a bundle with your TV provider, mobile operator, or another reseller.
Each of these subscription methods has its own cancellation procedure. We’ll cover each one in detail below.
Cancelling a Eurosport Player Subscription Purchased Directly Through the Eurosport Website
If you signed up for Eurosport Player directly through their website using your credit or debit card, here’s how to cancel:
- Go to the Eurosport Website: Open your web browser and go to the official Eurosport website (www.eurosport.com).
- Log into your Account: Click on the ‘Sign In’ or ‘Account’ button, usually located at the top right corner of the page. Enter your registered email address and password.
- Navigate to Subscription Settings: Once logged in, you’ll need to find your account settings or subscription management section. Look for options like ‘Manage Subscription,’ ‘My Account,’ or similar. This might be located under a profile icon or a dedicated menu.
- Find the Cancellation Option: Within the subscription settings, look for a ‘Cancel Subscription,’ ‘Unsubscribe,’ or ‘Manage Plan’ button or link. The specific wording may vary, but it should be easily identifiable.
- Confirm Cancellation: Clicking on the cancellation button will typically prompt a confirmation message. Follow the on-screen instructions, which usually require you to confirm your cancellation request by clicking another button or entering your password.
- Check for Confirmation: Once you’ve successfully cancelled, you should receive a confirmation email to your registered email address. Additionally, your account should reflect the cancellation, with your subscription status changed to ‘Cancelled’ or a similar indication.
Important Considerations:
- Cancellation Deadline: Make sure to cancel your subscription at least 24 hours before your next billing date to avoid being charged for the following month or year.
- Access Until the End of the Billing Period: Typically, even after you cancel, you’ll still have access to Eurosport Player until the end of your current billing cycle. Check your account details to confirm the exact date.
- Troubleshooting: If you are having trouble finding the cancellation option, you can consult the Eurosport help pages or contact customer support directly.
Cancelling a Eurosport Player Subscription Purchased Through App Stores (Apple App Store or Google Play Store)
If you subscribed to Eurosport Player through the Apple App Store (iOS) or Google Play Store (Android), the cancellation process is managed through your respective app store account.
Cancelling on iOS (Apple App Store)
- Open the Settings App: On your iPhone or iPad, locate and open the ‘Settings’ app.
- Tap on Your Apple ID: At the top of the Settings menu, tap on your name or Apple ID profile.
- Select Subscriptions: Tap on the ‘Subscriptions’ option within your Apple ID settings.
- Find Eurosport Player: Locate and select ‘Eurosport Player’ from your list of active subscriptions.
- Tap Cancel Subscription: Tap the ‘Cancel Subscription’ button (or ‘Cancel Trial’ if you are on a trial).
- Confirm Cancellation: A confirmation pop-up will appear. Confirm your cancellation.
- Check for Confirmation: Your subscription should now be listed as ‘Expired’ or ‘Cancelled.’ You’ll typically receive an email confirmation from Apple.
Important Considerations for iOS:
- Apple Account Management: All subscription management is handled directly within your Apple account, not through the Eurosport Player app.
- Access Until the End of the Billing Period: Even after cancelling, you’ll likely have access to Eurosport Player until the end of your current billing cycle.
- Contact Apple Support: If you encounter issues or have trouble with the cancellation, contact Apple Support for assistance.
Cancelling on Android (Google Play Store)
- Open the Google Play Store App: On your Android phone or tablet, open the ‘Google Play Store’ app.
- Tap Your Profile Icon: Tap on your profile icon in the top right corner of the screen.
- Select ‘Payments & Subscriptions’: From the menu, select ‘Payments & subscriptions.’
- Tap ‘Subscriptions’: Select ‘Subscriptions’ from the options available.
- Find Eurosport Player: Locate ‘Eurosport Player’ in your list of subscriptions and tap on it.
- Tap ‘Cancel Subscription’: Tap on the ‘Cancel subscription’ button.
- Follow the Prompts: A pop-up window might appear requesting a reason for cancellation (optional), then tap ‘Continue’ and confirm to cancel.
- Check for Confirmation: Your subscription status should now show ‘Cancelled’ and you will also receive a confirmation email from Google Play.
Important Considerations for Android:
- Google Account Management: Similar to iOS, subscription management is handled directly within your Google account.
- Access Until the End of the Billing Period: You will usually have access until the end of your billing period.
- Contact Google Play Support: If you have any issues or difficulties cancelling, reach out to Google Play support for assistance.
Cancelling a Eurosport Player Subscription Purchased Through a TV Provider or Other Third-Party Reseller
If you subscribed to Eurosport Player as part of a package from your TV provider, mobile operator, or another third-party reseller, the cancellation process will likely be different from the methods discussed previously. The cancellation process will be managed through your service provider rather than through Eurosport directly. Here’s what you need to do:
- Identify Your Provider: Determine which TV provider, mobile operator, or reseller you purchased the Eurosport Player subscription from.
- Contact Your Provider Directly: Go to the provider’s website or contact their customer service directly. The contact information is typically available on their website or on your bills.
- Inquire About Subscription Management: When you contact them, inquire about how to manage your Eurosport Player subscription, specifically requesting details about cancellation.
- Follow Provider’s Cancellation Instructions: The provider will provide specific instructions on how to cancel your subscription. This might involve logging into your account on their website, calling customer support, or using a specific cancellation portal.
- Confirm Cancellation: Make sure to get confirmation of your cancellation. This could be through an email or a change in your account status on the provider’s website.
Important Considerations for Third-Party Resellers:
- Varying Processes: Cancellation processes can vary significantly based on the individual provider. Make sure to follow their exact instructions.
- Provider-Specific Billing: Your billing will be handled by your provider, so you’ll need to check your billing statement with the provider for the charges and any updates on cancellation.
- Contact Provider Support: For any issues or questions about the cancellation, contact your provider’s customer support team for assistance.
Troubleshooting Common Cancellation Issues
Even with detailed instructions, sometimes issues can arise. Here are some common problems and how to troubleshoot them:
- Cannot Find Cancellation Option: Double-check that you are logged into the correct account (Eurosport website, Apple ID, Google account, or provider account). Make sure you are looking in the appropriate section of your account settings (subscription settings). Also, make sure your subscription is directly with Eurosport and not bundled with another service. Contact support for further help if it’s not present.
- Cancellation Not Processed: Check your confirmation email or account details to verify the cancellation was successful. Ensure you cancelled at least 24 hours before the next billing date to avoid being charged. If you are still having issues, contact Eurosport customer support or the relevant platform’s support (Apple, Google, your provider).
- Still Being Charged: If you continue to be charged after cancellation, check your statements to see if the charges are coming from Eurosport directly or an intermediary (like Apple or Google). Contact the relevant company immediately to investigate the recurring charges.
- Unclear Cancellation Policy: If you are unsure about the terms of your subscription or cancellation policy, contact the company where you purchased your subscription, or check their terms and conditions page.
Summary and Key Takeaways
Cancelling your Eurosport Player subscription doesn’t have to be complicated. By understanding the method you used to subscribe, and following the detailed steps outlined above, you can successfully cancel your subscription and avoid unwanted charges. Remember these crucial takeaways:
- Identify your subscription method: Did you subscribe directly through Eurosport, the App Store, Google Play, or a third-party provider?
- Follow the specific instructions: Each method has a different cancellation procedure, so follow the steps carefully.
- Cancel in time: Cancel at least 24 hours before your next billing date.
- Confirm your cancellation: Check your account details and confirmation emails for verification.
- Seek assistance when needed: Don’t hesitate to contact customer support for help if you encounter any issues.
We hope this guide has provided you with clear and actionable steps to successfully cancel your Eurosport Player subscription. By following the right procedure, you can manage your subscriptions efficiently and continue to enjoy your favorite sports while being in full control of your spending. Happy sports viewing!