Calling Home: A Comprehensive Guide to Making International Calls from Thailand

Staying connected with friends, family, and colleagues back home is crucial, especially when you’re living or traveling in Thailand. While messaging apps and video calls are popular, sometimes a good old-fashioned phone call is necessary. This guide will provide you with a detailed breakdown of how to make international calls from Thailand, covering various methods, costs, and essential tips to ensure clear and affordable communication.

Understanding the Challenges of International Calling from Thailand

Before diving into the solutions, it’s essential to understand the potential hurdles you might face when making international calls from Thailand:

• Cost: International calls can be expensive, especially if you’re using your Thai mobile phone’s standard rates or calling from a hotel room.
• Call Quality: Depending on the method you choose and the network conditions, call quality can vary. Factors like signal strength and network congestion can affect clarity.
• Country Codes and Time Zones: Remembering the correct country codes and accounting for time zone differences is crucial to avoid dialing errors or calling at inconvenient hours.

Methods for Making International Calls from Thailand

Here are several popular methods for making international calls from Thailand, each with its own pros and cons:

1. Using Your Thai Mobile Phone Directly

This is the most straightforward option, but often the most expensive. Here’s how to do it:

1. Check Your Mobile Plan: Contact your Thai mobile provider (AIS, TrueMove H, DTAC, etc.) to inquire about their international calling rates and any available packages or promotions. They often offer bundled minutes or discounted rates for specific countries.
2. Dial the Correct Code: To make an international call, you need to dial the following sequence:
   • 00[Country Code][Area Code][Phone Number]
   • Alternatively, +[Country Code][Area Code][Phone Number]. The “+” symbol is often replaced with “001” or “009” depending on the provider, but “00” is the most commonly accepted prefix.

   For example, to call a US number (1-234-567-8900), you would dial 001-234-567-8900 or +1-234-567-8900.

3. Monitor Your Usage: Keep an eye on your call duration to avoid exceeding your budget. Some providers send SMS notifications when you’re nearing your limit.

Pros:

• Convenient and easy to use.
• No need for additional apps or devices.

Cons:

• Can be very expensive without an international calling plan.
• Call quality might be affected by network congestion.

2. Purchasing an International Calling SIM Card

Several companies offer SIM cards specifically designed for international calls. These SIM cards typically offer lower rates than standard Thai mobile plans. You’ll need an unlocked phone to use this option.

1. Research and Compare: Look for providers specializing in international calls, such as Lycamobile, WorldSIM, or local providers offering international SIMs. Compare their rates for the countries you plan to call.
2. Purchase the SIM Card: You can usually find these SIM cards at airports, convenience stores, or online.
3. Activate the SIM Card: Follow the instructions provided with the SIM card to activate it. This usually involves inserting the SIM into your phone and making a test call.
4. Top Up Your Credit: Add credit to your SIM card using online platforms, convenience stores, or designated top-up locations.
5. Dial as instructed: Typically, you will need to dial 00, then the country code, area code, and phone number.

Pros:

• Potentially lower rates than standard Thai mobile plans.
• Often comes with data allowances for internet usage.

Cons:

• Requires an unlocked phone.
• You need to purchase and activate a new SIM card.
• You have to switch SIM cards when you want to make international calls.

3. Using VoIP Services (Voice over Internet Protocol)

VoIP services like Skype, WhatsApp, Viber, and Google Voice are popular and cost-effective options for making international calls, especially if you have a stable internet connection.

1. Download and Install a VoIP App: Choose a VoIP app that suits your needs and download it from the App Store (iOS) or Google Play Store (Android).
2. Create an Account: Sign up for an account with the VoIP service.
3. Add Contacts: Import your contacts or manually add the phone numbers of the people you want to call.
4. Add Credit (If Necessary): Some VoIP services require you to purchase credit to call landlines and mobile phones that aren’t using the same app. Others, like WhatsApp, allow free calls to other users of the app.
5. Make the Call: Select the contact you want to call and tap the call button. For calls to regular phone numbers (not other app users), dial the country code, area code, and phone number directly in the app’s dialer.

Specific VoIP Services and Instructions:

a. Skype

Skype is one of the most well-known VoIP services, offering both free calls to other Skype users and paid calls to landlines and mobile phones. Here’s how to use it:

• Download and install Skype: Get it from the Skype website or app store.
• Create an account or sign in: Use your Microsoft account or create a new one.
• Add contacts: Sync your contacts or search for Skype users by their username or email.
• Buy Skype Credit or a Subscription: If you want to call regular phone numbers, you’ll need to purchase Skype Credit or a subscription for unlimited calls to specific countries.
• Make a call: Select a contact or use the dial pad to enter the phone number (including the country code). Click the call button.

b. WhatsApp

WhatsApp is primarily a messaging app, but it also offers free voice and video calls to other WhatsApp users. You can’t call regular phone numbers directly through WhatsApp (without third-party plugins or workarounds).

• Download and Install WhatsApp: Get it from the App Store or Google Play Store.
• Verify Your Phone Number: WhatsApp uses your phone number as your account identifier.
• Add Contacts: WhatsApp automatically syncs with your phone’s contact list.
• Make a Call: Open a chat with the contact you want to call and tap the call button (phone icon) for a voice call or the video icon for a video call.

c. Viber

Viber offers similar features to WhatsApp, including free calls and messages to other Viber users. It also offers Viber Out, which allows you to call regular phone numbers for a fee.

• Download and install Viber: Get it from the Viber website or app store.
• Verify your phone number: Viber also uses your phone number as your account identifier.
• Add contacts: Viber automatically syncs with your phone’s contact list.
• Make a free Viber call: Open a chat with the contact and tap the call button.
• Use Viber Out to call regular numbers: Tap the dial pad icon, enter the phone number (including the country code), and tap the call button. You’ll need to purchase Viber Credit to use Viber Out.

d. Google Voice

Google Voice is a VoIP service that provides a free phone number and allows you to make and receive calls and send text messages over the internet. However, it has limited international calling availability and may not be available in all countries.

• Check Availability: Ensure that Google Voice is available in both Thailand and the country you’re calling.
• Set up Google Voice: Go to the Google Voice website (voice.google.com) and sign in with your Google account. Choose a Google Voice number.
• Add Credit: If you want to make international calls, you’ll need to add credit to your Google Voice account.
• Make a Call: Use the dial pad on the Google Voice website or app to enter the phone number (including the country code) and click the call button.

Pros:

• Often the most cost-effective option, especially for calls to other VoIP users.
• Good call quality if you have a stable internet connection.
• Convenient if you already use these apps for other communication.

Cons:

• Requires a strong and stable internet connection (Wi-Fi or mobile data).
• May require purchasing credit for calls to landlines and mobile phones.
• The recipient must also have the same app installed for free calls.

4. Using Calling Cards

Calling cards are prepaid cards that allow you to make international calls at discounted rates. You can purchase them at convenience stores, post offices, or online.

1. Purchase a Calling Card: Choose a calling card with rates that are favorable for the countries you plan to call. Pay attention to any hidden fees or connection charges.
2. Scratch off the PIN: Locate the PIN on the card and scratch it off to reveal it.
3. Dial the Access Number: Dial the access number provided on the card.
4. Enter the PIN: Follow the prompts and enter the PIN when requested.
5. Dial the International Number: Dial the country code, area code, and phone number of the person you want to call.

Pros:

• Can be cheaper than using your mobile phone’s standard rates.
• No need for an internet connection.

Cons:

• Can be inconvenient to carry around and use.
• Rates can be confusing with hidden fees.
• Call quality can vary.

5. Calling from Hotels and Internet Cafes

Calling from hotels is generally discouraged due to high surcharges. Internet cafes, while once a common option, are becoming less prevalent due to the widespread availability of mobile internet. If you choose this option, inquire about the rates beforehand to avoid surprises.

Pros:

• Convenient if you don’t have a mobile phone or internet access.

Cons:

• Often the most expensive option.
• Internet cafes are becoming increasingly rare.
• Call quality can be unreliable.

Tips for Making Affordable International Calls from Thailand

Here are some additional tips to help you save money on international calls from Thailand:

• Compare Rates: Always compare the rates of different providers and methods before making a call.
• Use Wi-Fi Whenever Possible: When using VoIP services, connect to Wi-Fi to avoid using your mobile data.
• Consider a Local SIM Card: If you’re staying in Thailand for an extended period, consider purchasing a local SIM card with an international calling plan.
• Take Advantage of Promotions: Keep an eye out for promotions and discounts offered by mobile providers and VoIP services.
• Be Mindful of Time Zones: Avoid calling during peak hours in the recipient’s country to save on rates.
• Use Call Back Services: Several services offer call-back options. These services will call you back in Thailand and then connect you to the international number, potentially offering lower rates.
• Look for Free Wi-Fi Hotspots: Many cafes, restaurants, and public areas in Thailand offer free Wi-Fi. Take advantage of these hotspots to make VoIP calls.
• Set a Budget: Determine how much you’re willing to spend on international calls and stick to your budget.

Understanding Thai Mobile Providers and International Calling Plans

Thailand has three major mobile providers:

• AIS (Advanced Info Service): One of the largest mobile operators in Thailand, offering a wide range of plans and services, including international calling packages.
• TrueMove H: Another major provider with competitive rates and coverage, also offering international calling plans.
• DTAC (Total Access Communication): Provides a variety of mobile services and international calling options.

It’s recommended to check each provider’s website or visit their stores for the latest international calling promotions and packages. Some common plan features include:

• Bundled Minutes: Packages that include a certain number of minutes for calls to specific countries.
• Discounted Rates: Lower per-minute rates for international calls compared to standard rates.
• Unlimited Calls: Some plans offer unlimited calls to certain countries for a fixed monthly fee.

Troubleshooting Common International Calling Issues

Even with the best planning, you might encounter some issues when making international calls from Thailand. Here are some common problems and how to troubleshoot them:

• Poor Call Quality:
  • Check your internet connection if using VoIP.
  • Try a different calling method.
  • Move to an area with better signal strength if using a mobile phone.
• Unable to Connect:
  • Double-check the country code, area code, and phone number.
  • Make sure you have sufficient credit or minutes on your account.
  • Contact your mobile provider or VoIP service for assistance.
• High Charges:
  • Monitor your call duration and usage.
  • Switch to a cheaper calling method.
  • Contact your mobile provider to dispute any unexpected charges.
• PIN Issues with Calling Cards:
  • Ensure that you have scratched the PIN correctly and entered it accurately.
  • Contact the calling card provider for assistance.

Country Codes for Popular Destinations

To make it easier, here’s a quick reference list of country codes for some popular international destinations:

• United States: +1
• United Kingdom: +44
• Australia: +61
• Canada: +1
• Germany: +49
• France: +33
• Japan: +81
• China: +86
• India: +91
• Singapore: +65
• Malaysia: +60
• Philippines: +63
• Vietnam: +84
• South Korea: +82

Conclusion

Making international calls from Thailand doesn’t have to be a daunting or expensive task. By understanding the various methods available, comparing rates, and utilizing the tips provided in this guide, you can stay connected with your loved ones back home without breaking the bank. Whether you choose to use your Thai mobile phone, an international SIM card, a VoIP service, or a calling card, remember to plan ahead and choose the option that best suits your needs and budget. Remember to always double-check your dialing codes and be mindful of time differences to ensure a smooth and pleasant calling experience.