How to Cancel Disney Plus: A Step-by-Step Guide (2024)

Disney Plus has become a staple in many households, offering a vast library of content from Disney, Pixar, Marvel, Star Wars, National Geographic, and more. However, there might come a time when you decide to cancel your subscription. Whether you’re looking to cut costs, no longer using the service, or simply want to explore other streaming options, this comprehensive guide will walk you through the process of canceling your Disney Plus subscription. We’ll cover various methods, including canceling through the Disney Plus website, app stores (like Apple App Store and Google Play Store), and third-party providers. Let’s dive in!

Why Cancel Disney Plus?

Before we get into the how-to, let’s briefly explore some common reasons why people choose to cancel Disney Plus:

* **Cost:** Streaming services can add up, and Disney Plus might be one of the subscriptions you’re looking to trim.
* **Lack of Use:** If you’re not watching Disney Plus regularly, it might not be worth the monthly fee.
* **Content Exhaustion:** You might have watched everything that interests you on the platform.
* **Bundling Options:** You might be switching to a bundle that includes Disney Plus (like Hulu + Live TV) and want to avoid paying twice.
* **Promotional Period End:** You might have signed up during a promotional period, and now the regular price seems too high.

Important Considerations Before Canceling

Before you proceed with canceling, keep these points in mind:

* **Billing Cycle:** Understand when your current billing cycle ends. Canceling before the end of the cycle will allow you to continue enjoying Disney Plus until the cycle concludes. You will typically not receive a refund for any remaining time in the current billing period if you cancel mid-cycle.
* **Bundled Subscriptions:** If you have Disney Plus as part of a bundle (e.g., Disney+, Hulu, and ESPN+), canceling Disney Plus alone might affect the pricing or access to the other services. Check the terms of your bundle before canceling.
* **Method of Subscription:** The cancellation process depends on how you originally subscribed to Disney Plus. If you subscribed directly through the Disney Plus website, you’ll cancel through the website. If you subscribed through the Apple App Store, you’ll cancel through your Apple account, and so on.
* **Account Information:** Have your Disney Plus account login credentials ready, as you might need them during the cancellation process.

How to Cancel Disney Plus Directly Through the Disney Plus Website

This is the most common method for canceling Disney Plus if you subscribed directly through their website. Here’s a detailed step-by-step guide:

**Step 1: Log in to Your Disney Plus Account**

1. Open your web browser (e.g., Chrome, Firefox, Safari, Edge) and go to the Disney Plus website: [https://www.disneyplus.com/](https://www.disneyplus.com/)
2. Click on the “Login” button located in the upper right-hand corner of the screen.
3. Enter the email address and password associated with your Disney Plus account.
4. Click the “Login” button.

**Step 2: Access Your Account Settings**

1. Once you’re logged in, hover your mouse over your profile icon in the upper right-hand corner of the screen. This is usually a generic avatar or a picture you’ve uploaded.
2. A drop-down menu will appear. Select “Account.” This will take you to your account management page.

**Step 3: Navigate to Subscription Details**

1. On the Account page, you’ll see various options, including “Subscription” or “Manage Subscription.” Click on this option. The exact wording might vary slightly depending on updates to the Disney Plus website.
2. You should now see details about your current Disney Plus subscription, including the type of plan you have (e.g., Disney Plus Premium, Disney Plus Basic), the billing frequency (e.g., monthly, annual), and the next billing date.

**Step 4: Cancel Your Subscription**

1. Look for a button or link that says “Cancel Subscription,” “Cancel Membership,” or something similar. It might be located near your subscription details or at the bottom of the page.
2. Click on the “Cancel Subscription” button.

**Step 5: Complete the Cancellation Process**

1. Disney Plus will likely ask you to confirm your cancellation. They might also present you with reasons to stay, such as highlighting new content or offering a discounted rate. Don’t be swayed if you’re certain you want to cancel.
2. You may be asked to provide a reason for canceling. You can select a reason from the list or choose “Other” and provide a brief explanation.
3. Follow the on-screen instructions to confirm your cancellation. This might involve clicking another confirmation button or entering your password again.
4. Once the cancellation is complete, you should receive a confirmation message on the screen and an email confirming that your subscription has been canceled. The email is an important record, so keep it for your records.

**Step 6: Verify Cancellation**

1. Return to the “Subscription” section of your account. It should now indicate that your subscription is canceled and display the date when your access to Disney Plus will end (usually the end of your current billing cycle).
2. You should also check your email inbox for a cancellation confirmation email from Disney Plus. If you don’t see it, check your spam or junk folder.

How to Cancel Disney Plus Through the Apple App Store (iOS Devices)

If you subscribed to Disney Plus through your Apple ID on an iPhone, iPad, or Apple TV, you’ll need to cancel through the App Store. Here’s how:

**Step 1: Open the Settings App**

1. On your iPhone or iPad, locate the “Settings” app. It’s usually represented by a gray gear icon.
2. Tap to open the Settings app.

**Step 2: Access Your Apple ID**

1. At the top of the Settings app, you’ll see your name and Apple ID. Tap on your name to access your Apple ID settings.

**Step 3: Go to Subscriptions**

1. On the Apple ID screen, look for the option labeled “Subscriptions.” Tap on it. This section lists all of your active and expired subscriptions through the App Store.

**Step 4: Find Disney Plus**

1. Scroll through the list of subscriptions until you find “Disney+.” Tap on it to manage your Disney Plus subscription.

**Step 5: Cancel the Subscription**

1. On the Disney Plus subscription page, you’ll see details about your subscription, including the renewal date and price. Look for a button or link that says “Cancel Subscription” or “Free Trial Expires [Date].”
2. Tap on the “Cancel Subscription” button.

**Step 6: Confirm Cancellation**

1. A confirmation prompt will appear asking if you’re sure you want to cancel your subscription. Tap “Confirm” to proceed with the cancellation.

**Step 7: Verify Cancellation**

1. After canceling, the Disney Plus subscription page should indicate that your subscription is canceled and display the date when your access to Disney Plus will end.
2. You may also receive an email from Apple confirming the cancellation of your subscription. Check your email inbox (and spam folder) for the confirmation email.

**Important Notes for Apple App Store Cancellations:**

* **Timing:** Make sure to cancel your subscription at least 24 hours before your renewal date to avoid being charged for the next billing cycle. Apple requires a 24-hour window for processing cancellations.
* **Family Sharing:** If you’re using Family Sharing, only the person who originally subscribed to Disney Plus through their Apple ID can cancel the subscription.

How to Cancel Disney Plus Through the Google Play Store (Android Devices)

If you subscribed to Disney Plus through the Google Play Store on an Android phone or tablet, you’ll need to cancel through the Play Store app. Here’s how:

**Step 1: Open the Google Play Store App**

1. On your Android device, locate the Google Play Store app. It’s usually represented by a colorful play icon.
2. Tap to open the Google Play Store app.

**Step 2: Access Your Account**

1. Tap on your profile icon in the upper right-hand corner of the screen. This will open a menu with account options.

**Step 3: Go to Payments & Subscriptions**

1. In the menu, select “Payments & subscriptions.” This will take you to a page with options related to your payment methods and subscriptions.

**Step 4: Select Subscriptions**

1. On the “Payments & subscriptions” page, tap on “Subscriptions.” This will display a list of all your active and expired subscriptions through the Google Play Store.

**Step 5: Find Disney Plus**

1. Scroll through the list of subscriptions until you find “Disney+.” Tap on it to manage your Disney Plus subscription.

**Step 6: Cancel the Subscription**

1. On the Disney Plus subscription page, you’ll see details about your subscription, including the renewal date and price. Look for a button or link that says “Cancel subscription.”
2. Tap on the “Cancel subscription” button.

**Step 7: Provide Feedback (Optional)**

1. Google Play Store might ask you to provide a reason for canceling your subscription. You can select a reason from the list or skip this step.

**Step 8: Confirm Cancellation**

1. A confirmation prompt will appear asking if you’re sure you want to cancel your subscription. Tap “Cancel subscription” to proceed with the cancellation.

**Step 9: Verify Cancellation**

1. After canceling, the Disney Plus subscription page should indicate that your subscription is canceled and display the date when your access to Disney Plus will end.
2. You may also receive an email from Google Play Store confirming the cancellation of your subscription. Check your email inbox (and spam folder) for the confirmation email.

**Important Notes for Google Play Store Cancellations:**

* **Timing:** It’s recommended to cancel your subscription at least 24 hours before your renewal date to avoid being charged for the next billing cycle.
* **Multiple Accounts:** If you have multiple Google accounts on your Android device, make sure you’re logged in with the account you used to subscribe to Disney Plus.

How to Cancel Disney Plus Through Third-Party Providers

If you subscribed to Disney Plus through a third-party provider, such as your cable company, mobile carrier, or another streaming service, the cancellation process will vary depending on the provider. Here’s a general overview of what to expect and how to proceed:

**Step 1: Identify Your Provider**

1. Determine which third-party provider you subscribed to Disney Plus through. This information should be available in your billing statements or subscription confirmation emails.

**Step 2: Contact Your Provider**

1. Visit the provider’s website or contact their customer support. Look for information on how to manage or cancel your Disney Plus subscription.

**Step 3: Follow Their Instructions**

1. Each provider will have its own specific cancellation process. Follow their instructions carefully to ensure your Disney Plus subscription is canceled correctly.

**Examples of Third-Party Providers and Cancellation Methods:**

* **Verizon:** If you subscribed to Disney Plus through Verizon, you can manage your subscription through your Verizon account online or by contacting Verizon customer support.
* **Hulu (Bundled Subscription):** If you have a Disney Plus subscription as part of a Hulu bundle, you might need to manage your subscription through your Hulu account. Canceling the entire Hulu bundle might be necessary to cancel Disney Plus. Visit the Hulu website or contact Hulu customer support for more information.
* **Other Streaming Services:** If you subscribed through another streaming service, such as Amazon Prime Video Channels, you’ll need to manage your subscription through your Amazon account.

**General Tips for Canceling Through Third-Party Providers:**

* **Read the Fine Print:** Review the terms and conditions of your subscription with the third-party provider to understand their cancellation policies.
* **Keep Records:** Keep records of your cancellation request and any confirmation emails or reference numbers you receive from the provider.
* **Check Your Billing:** Monitor your billing statements to ensure that you’re no longer being charged for Disney Plus after you’ve canceled your subscription.

Troubleshooting Common Cancellation Issues

Sometimes, canceling Disney Plus can be tricky. Here are some common issues and how to resolve them:

* **Can’t Find the Cancellation Option:**
* **Check Subscription Method:** Make sure you’re trying to cancel through the correct method (e.g., Disney Plus website, App Store, Play Store, third-party provider). The cancellation option will only be available through the method you used to subscribe.
* **Contact Customer Support:** If you’re unable to find the cancellation option, contact Disney Plus customer support or the customer support of your third-party provider for assistance.
* **Subscription Still Active After Cancellation:**
* **Check Confirmation:** Verify that you received a cancellation confirmation email from Disney Plus or your provider.
* **Billing Cycle:** Remember that you’ll usually have access to Disney Plus until the end of your current billing cycle. The cancellation will take effect after that date.
* **Contact Customer Support:** If you’re still being charged after the end of your billing cycle, contact Disney Plus customer support or your provider to investigate the issue.
* **Forgot Your Password:**
* **Password Reset:** If you’ve forgotten your Disney Plus password, use the “Forgot Password” link on the login page to reset it. You’ll need access to the email address associated with your Disney Plus account.
* **Technical Issues:**
* **Clear Cache and Cookies:** Try clearing your browser’s cache and cookies or using a different browser to access the Disney Plus website.
* **Update Apps:** Make sure your Disney Plus app (on iOS or Android) is updated to the latest version.

Pausing Your Disney Plus Subscription (If Available)

As of the latest update, Disney Plus does *not* offer a pause subscription feature. Some streaming services allow you to pause your subscription for a certain period, but Disney Plus requires you to cancel and then resubscribe when you’re ready to use the service again. Always check the latest Disney Plus official website and FAQ for the most up-to-date information.

Re-subscribing to Disney Plus

If you decide to return to Disney Plus in the future, re-subscribing is a simple process:

1. Go to the Disney Plus website or open the Disney Plus app.
2. Click on the “Subscribe” or “Sign Up” button.
3. Choose your desired subscription plan (e.g., Disney Plus Premium, Disney Plus Basic).
4. Enter your payment information and create a new account or log in with your previous credentials (if applicable).
5. Confirm your subscription and start enjoying Disney Plus again.

Conclusion

Canceling your Disney Plus subscription is a straightforward process, but it’s important to follow the correct steps based on how you originally subscribed. Whether you cancel through the Disney Plus website, the Apple App Store, the Google Play Store, or a third-party provider, make sure to confirm your cancellation and keep records of your request. By following this comprehensive guide, you can confidently manage your Disney Plus subscription and make the best choice for your entertainment needs. Remember to always check the official Disney Plus website for any changes in policy or procedure. Enjoy streaming (or not streaming)!