How to Cancel Your Regal Unlimited Subscription: A Comprehensive Guide

Regal Unlimited, the movie subscription service that lets you see as many movies as you want (with some caveats, of course), can be a fantastic value for avid filmgoers. However, there might come a time when you need to cancel your subscription. Perhaps your viewing habits have changed, you’re looking to cut expenses, or you’re moving to an area without a Regal theater. Whatever your reason, knowing how to cancel your Regal Unlimited membership correctly is essential to avoid unwanted charges. This comprehensive guide will walk you through the different methods for canceling your Regal Unlimited subscription, offering detailed step-by-step instructions, and addressing frequently asked questions to ensure a smooth and hassle-free experience.

Understanding Your Regal Unlimited Subscription

Before diving into the cancellation process, it’s crucial to understand a few key aspects of your Regal Unlimited subscription:

• Subscription Plans: Regal Unlimited offers different tiers, typically differentiated by the number of locations you can use your pass at, and any additional premium formats included in your plan. Make sure you know which specific plan you are subscribed to.
• Billing Cycle: Regal Unlimited subscriptions are typically billed monthly on the same day each month. Knowing your billing date is vital to avoid being charged for another month if you cancel close to that date.
• Cancellation Policy: Regal Unlimited, like most subscription services, doesn’t offer refunds for partial months if you cancel in the middle of a billing cycle. Your access to the service will usually continue until the end of your current billing cycle.
• Minimum Commitment: There is typically a minimum commitment period associated with Regal Unlimited. Check the terms of your subscription carefully, as early cancellation may incur a penalty or fee depending on the contract you agreed upon. This commitment period is typically one year.

Methods for Canceling Your Regal Unlimited Subscription

Regal offers a few methods for canceling your subscription. The most common and recommended methods are:

1. Cancellation Through the Regal Mobile App: This is often the most convenient option for most users.
2. Cancellation Through the Regal Website: If you prefer using a computer, this is the second best option.
3. Contacting Regal Customer Service (Limited option): If you are having problems using the mobile app or the website you can contact regal for help but this is generally not the primary way to cancel.

Detailed Steps: Canceling Via the Regal Mobile App

The Regal mobile app provides a straightforward way to manage your subscription. Here’s a step-by-step guide:

1. Launch the Regal Mobile App: Make sure you have the latest version of the Regal mobile app installed on your smartphone. Log in to your account using your registered email address and password.
2. Access Your Account Settings: Once logged in, look for the ‘Profile’ or ‘Account’ icon or tab. This is usually located in the bottom right corner of the screen, but it might vary slightly depending on the app’s layout. Tap on it.
3. Navigate to ‘My Unlimited’ or ‘Manage Unlimited’: Within the ‘Profile’ section, look for an option related to your Regal Unlimited membership. It might be labeled as ‘My Unlimited,’ ‘Manage Unlimited,’ or something similar. Tap this option.
4. View Subscription Details: You should now see a screen displaying your subscription details, including your current plan, billing information, and membership status. There will typically be a button to manage the membership. Tap the ‘Manage’ or similar option.
5. Initiate Cancellation: Within this screen, you should find a button or link to initiate the cancellation process. This may be labeled as ‘Cancel Subscription,’ ‘Disable Auto-Renewal,’ or something similar. Tap this. Be careful to review the specific language of the button you select to ensure you are actually cancelling and not just changing your membership level.
6. Confirm Cancellation: You will most likely be prompted to confirm your decision. Regal might ask you to provide a reason for canceling (this is optional, but providing feedback helps them improve). Confirm your cancellation and complete the necessary steps to proceed. You may need to confirm one more time through a specific dialog box.
7. Cancellation Confirmation: After successfully canceling, you should receive an on-screen confirmation message within the app. You might also receive a confirmation email from Regal to the email associated with your account. This is an important step to ensure cancellation was complete. It is recommended to take a screenshot of any confirmation and save the confirmation email.

Detailed Steps: Canceling Via the Regal Website

If you prefer to use a computer, the Regal website is another accessible method for canceling your subscription. Here’s how to do it:

1. Open the Regal Website: Navigate to the official Regal Cinemas website (www.regmovies.com) using your web browser on your computer.
2. Log in to Your Account: Look for the ‘Sign In’ or ‘My Account’ button, typically located at the top right corner of the page. Click on it and enter your registered email address and password to log in.
3. Access Your Account Dashboard: Once logged in, you will be redirected to your account dashboard. Look for an option related to your Regal Unlimited membership. This might be under a heading like ‘My Account’, ‘Manage Subscriptions’, or similar.
4. Navigate to ‘Manage Unlimited’: Within the account dashboard, find the specific option related to managing your Regal Unlimited subscription. It is usually clearly labeled as ‘Manage Unlimited’ or something similar, though the exact wording can vary slightly. Click this option.
5. View Subscription Details: You should now see a screen displaying details of your Regal Unlimited subscription, including your plan, billing information, and membership status. On this page there will be an option to change or cancel your membership.
6. Initiate Cancellation: Locate and click the button or link that allows you to cancel your subscription. This might be labeled as ‘Cancel Subscription,’ ‘Disable Auto-Renewal,’ or something similar. Click this option. Again make sure the text on this button indicates a full cancellation rather than a change to your plan.
7. Confirm Cancellation: Similar to the mobile app, you will be asked to confirm your cancellation. Regal may ask you for a reason for canceling, but this is generally optional. Confirm your choice and complete the necessary steps to proceed. You may need to confirm one more time through a specific dialog box.
8. Cancellation Confirmation: After successfully canceling, you should see a confirmation message on the website. You should also receive a confirmation email from Regal to the email address associated with your account. This email is essential confirmation for your cancellation. Take a screenshot of any website message and keep the email for your records.

Canceling by Contacting Regal Customer Service (Limited Option)

While not the primary method, contacting Regal Customer Service is an option if you encounter difficulties using the app or website. However, be aware that customer service representatives may simply guide you through the same steps you can take yourself via the app or website. Here’s how to attempt this method:

1. Locate Contact Information: Visit the Regal Cinemas website (www.regmovies.com) and look for a ‘Contact Us’ or ‘Customer Support’ link, usually located in the footer or ‘Help’ section of the page.
2. Choose Your Contact Method: Regal typically offers multiple contact options, which might include an email contact form, phone number, or live chat.
3. Explain Your Situation: Contact them via your preferred method and explain that you wish to cancel your Regal Unlimited subscription. Be prepared to provide your account details, including your registered email address.
4. Follow Instructions: The customer service representative will guide you through the necessary steps to initiate the cancellation. They might send you a confirmation email or provide you with a case number. Follow their instructions carefully, as they may need to complete the cancellation for you.
5. Confirm Cancellation: Always confirm that your cancellation has been successfully processed by reviewing confirmation emails and by checking that your membership shows as deactivated or pending cancellation on your account page.

Important Considerations Before Canceling

Before you finalize your cancellation, keep the following points in mind:

• End of Billing Cycle: As previously stated, you generally have access to your subscription until the end of your current billing cycle. If you cancel in the middle of a billing cycle, your access will cease at the end of the billing cycle, and you will not be refunded for the unused time. Therefore, the best time to cancel is just before your billing cycle ends, typically a day or two before the next monthly charge.
• Minimum Commitment Period: Review your subscription terms regarding any minimum commitment period. Early cancellation may result in a penalty or fee, though this is rare. Usually you agree to a one year contract and the only way to avoid a penalty is to wait out the year.
• Future Resubscribing: If you think you might want to resubscribe to Regal Unlimited in the future, note that you might need to sign up with a new commitment period and there may be price increases or plan changes since you last subscribed.
• Pending Reservations: If you have any future movie tickets booked via your Regal Unlimited subscription, they will typically be canceled when you cancel your subscription. Be sure to double check that these reservations have been properly cancelled.

Troubleshooting Common Cancellation Issues

Sometimes, canceling a subscription might not go as smoothly as expected. Here are some common issues and how to troubleshoot them:

• Cancellation Not Confirmed: If you don’t receive a confirmation email or the cancellation is not reflected on your account page, try canceling again through the app or website. If this fails, contact Regal Customer Service. Save all confirmation emails or screenshots as proof.
• Billing Still Occurring: If you continue to be billed even after you’ve canceled, contact Regal Customer Service immediately. Double-check the specific account that is being charged to ensure that is where you cancelled the subscription. Often, people mistakenly believe they cancelled on one account and they find that there is another account under the same email which is still active.
• Difficulty Finding Cancellation Button: If you have trouble locating the cancel button in the app or on the website, review the provided step by step instructions carefully, or try accessing the page using a different device or web browser. If the problem continues, contact Regal Customer Service for help.
• Minimum Commitment Fees: If you are experiencing a fee for cancelling during your minimum commitment, this is likely the terms of the original agreement. Review this original agreement carefully and contact Regal customer support if you believe you were incorrectly charged.

Frequently Asked Questions About Regal Unlimited Cancellation

Here are some frequently asked questions about canceling your Regal Unlimited membership:

Can I cancel my Regal Unlimited subscription at any time?

Yes, you can cancel your Regal Unlimited subscription at any time. However, you’ll still have access to the service until the end of your current billing cycle, and early cancellation may result in a fee if it is during the commitment period.

Will I get a refund if I cancel in the middle of the month?

No, Regal Unlimited typically does not offer refunds for partial months. You’ll have access to the service until the end of your current billing cycle.

How do I know if my cancellation was successful?

You should receive a confirmation email from Regal, and your membership status should be updated in the app or on the website, showing that it is deactivated or pending cancellation. Take a screen shot of any cancellation confirmation message on the app or web browser, and save any confirmation emails you receive from regal.

Can I restart my subscription after canceling?

Yes, you can resubscribe to Regal Unlimited, but you may be subject to the current prices and terms, including a new minimum commitment period.

Can I cancel my subscription by phone?

While you can attempt to contact customer support by phone, you may have a faster and easier experience cancelling through the app or website. Customer service representatives may simply walk you through those same steps over the phone.

What happens to my booked movie tickets when I cancel?

Future movie tickets booked through your Regal Unlimited subscription will typically be cancelled automatically upon cancellation. Double check that this has occurred to ensure you are not charged for any reservations.

Conclusion

Canceling your Regal Unlimited subscription is a straightforward process when you follow the correct steps. Whether you choose to cancel via the mobile app or the website, knowing what to expect and understanding the timing will ensure a smooth transition. Be sure to confirm that your subscription has been cancelled by checking the app, the website, and the confirmation email you receive from Regal. If you experience any difficulties, customer support is available to assist. By following this guide, you’ll be able to manage your subscription effectively and avoid any unexpected charges or confusion.