How to Recover Your Lost Dokkan Battle Account: A Comprehensive Guide
Losing your Dokkan Battle account can be a frustrating and disheartening experience, especially after investing significant time, effort, and potentially even money into building your team and progressing through the game. Fortunately, Bandai Namco provides several methods for account recovery. This comprehensive guide will walk you through the steps involved in recovering your Dokkan Battle account, covering various scenarios and providing detailed instructions to maximize your chances of success.
Understanding the Account Recovery Process
Before diving into the specific steps, it’s crucial to understand the general account recovery process. Bandai Namco needs to verify that you are the rightful owner of the account. This verification process typically involves providing information that only the account owner would know. The more accurate and detailed the information you provide, the higher your chances of a successful recovery.
Keep in mind that account recovery is not guaranteed. Bandai Namco reviews each request individually and makes a determination based on the information provided. Patience is key, as the process can take several days or even weeks.
Prerequisites for Account Recovery
To increase your chances of a successful recovery, gather as much information about your account as possible. This information will be crucial when filling out the account recovery form. Some key pieces of information include:
* **User ID:** This is a unique identifier for your account. If you have ever shared your friend code or seen your ID in-game, you should be able to find it.
* **Account Creation Date (Approximate):** Try to remember when you first started playing the game. Even an approximate date can be helpful.
* **Last Login Date:** When was the last time you accessed your account?
* **Device Information:**
* **Device Model:** The specific model of your phone or tablet (e.g., iPhone 13, Samsung Galaxy S22).
* **Operating System:** The version of your device’s operating system (e.g., iOS 16, Android 12).
* **Linked Accounts (If Any):** Did you link your account to a Google account, Facebook account, or a Bandai Namco ID?
* **In-App Purchase History:**
* **Transaction IDs:** These are unique identifiers for each purchase you made in the game. You can find these in your Google Play Store or App Store purchase history.
* **Purchase Dates:** The dates on which you made the in-app purchases.
* **Amount Spent:** The amount of money you spent on each purchase.
* **Team Composition:**
* **List of Characters:** List the names of the characters in your main team, especially your strongest or favorite units. Specific details like Hidden Potential unlocks and Super Attack levels are beneficial.
* **Leader Skill:** The leader skill of your main team leader.
* **Progress in the Game:**
* **Last Story Event Completed:** The last story event or stage you completed.
* **Highest Difficulty Event Cleared:** The highest difficulty event (e.g., Super Battle Road, Extreme Super Battle Road, Legendary Goku Event) you have cleared.
* **Nickname:** The nickname you used for your account.
* **Friend Code:** Your friend code, which other players use to add you as a friend.
* **Dragon Stone Count (Approximate):** How many Dragon Stones did you have when you last played?
The more of this information you can provide, the better your chances of a successful recovery.
Account Recovery Methods
There are primarily two main methods to recover your Dokkan Battle account, depending on whether you have linked your account to another service:
1. Account Recovery via Linked Account (Google, Facebook, or Bandai Namco ID)
This is the simplest and most straightforward method, assuming you linked your Dokkan Battle account to either a Google account, Facebook account, or a Bandai Namco ID.
* **Step 1: Reinstall Dokkan Battle:** If you have already reinstalled the game, skip this step. Otherwise, uninstall Dokkan Battle from your device and then reinstall it from the Google Play Store (Android) or App Store (iOS).
* **Step 2: Launch the Game:** Open the Dokkan Battle app.
* **Step 3: Select “Data Transfer”:** On the title screen, look for the “Data Transfer” button. The exact location and wording may vary slightly depending on the game version.
* **Step 4: Choose Your Linked Account:** You will be presented with options to transfer data using your linked accounts (Google, Facebook, or Bandai Namco ID). Select the account you used to link your Dokkan Battle account.
* **Step 5: Follow the Prompts:** Follow the on-screen instructions to complete the data transfer process. You may need to enter your login credentials for the linked account.
* **Step 6: Verify Account Recovery:** Once the data transfer is complete, your Dokkan Battle account should be restored. Verify that your progress, characters, and Dragon Stones are intact.
**Troubleshooting Linked Account Recovery:**
* **Incorrect Account:** Ensure you are using the correct Google or Facebook account. It’s easy to accidentally log in with a different account.
* **Account Permissions:** Make sure Dokkan Battle has the necessary permissions to access your Google or Facebook account. You may need to grant these permissions in your device’s settings.
* **Network Issues:** A stable internet connection is required for data transfer. Try connecting to a different Wi-Fi network or using mobile data.
2. Account Recovery via Bandai Namco Support (Account Recovery Form)
If you haven’t linked your account to a Google account, Facebook account, or Bandai Namco ID, or if the linked account method fails, you will need to contact Bandai Namco support and fill out an account recovery form. This is a more complex process, but it is still possible to recover your account.
* **Step 1: Access the Account Recovery Form:**
* The account recovery form can usually be found on the official Dokkan Battle website or within the game’s help/support section. Look for options like “Contact Us,” “Support,” or “Account Recovery.”
* Alternatively, you can try searching online for “Dokkan Battle Account Recovery Form” along with the game’s region (e.g., “Dokkan Battle Global Account Recovery Form” or “Dokkan Battle Japan Account Recovery Form”). The specific URL may change, so ensure you are on an official Bandai Namco website.
* **Step 2: Fill Out the Account Recovery Form:**
* The account recovery form will typically ask for a variety of information about your account. Be as accurate and detailed as possible when answering the questions. Refer to the “Prerequisites for Account Recovery” section above for the types of information you will need.
* Here is a breakdown of the common sections in the account recovery form and tips for filling them out effectively:
* **Personal Information:**
* **Email Address:** Provide a valid email address that you have access to. This is how Bandai Namco will communicate with you regarding your account recovery request.
* **Name:** Your full name (or the name you used when creating the account, if applicable).
* **Country:** Your country of residence.
* **Account Information:**
* **User ID:** Provide your User ID if you remember it. This is crucial for them to locate your account faster.
* **Nickname:** The nickname you used in the game.
* **Approximate Account Creation Date:** Provide an estimate of when you started playing the game.
* **Last Login Date:** When was the last time you accessed your account?
* **Linked Accounts (If Any):** Indicate if you linked your account to any other services (Google, Facebook, Bandai Namco ID). If so, provide the associated email addresses or account names.
* **Device Information:**
* **Device Model:** The specific model of your phone or tablet.
* **Operating System:** The version of your device’s operating system.
* **In-App Purchase Information:**
* This is one of the most critical sections for proving account ownership. Provide as much information as possible about your in-app purchases.
* **Transaction IDs:** Provide the transaction IDs for your purchases. These can be found in your Google Play Store or App Store purchase history.
* **Purchase Dates:** The dates on which you made the purchases.
* **Amount Spent:** The amount of money you spent on each purchase.
* **Currency Used:** Specify the currency used for the purchases (e.g., USD, EUR, JPY).
* **Team Composition and Game Progress:**
* Provide details about your team and progress in the game to further verify your ownership.
* **List of Characters:** List the names of your key characters, especially your strongest or favorite units. Include details like their rarity (e.g., UR, LR), their type (e.g., Super AGL, Extreme STR), and their Super Attack level.
* **Team Leader and Leader Skill:** Describe the leader skill of your main team leader and the name of the leader character.
* **Last Story Event Completed:** The last story event or stage you completed.
* **Highest Difficulty Event Cleared:** The highest difficulty event you have cleared, such as Super Battle Road, Extreme Super Battle Road, or Legendary Goku Event.
* **Dragon Stone Count (Approximate):** How many Dragon Stones did you have when you last played?
* **Additional Information:**
* Use the “Additional Information” or “Description” section to provide any other relevant details that might help with your account recovery. This could include:
* Reasons for Losing Access: Briefly explain how you lost access to your account (e.g., lost device, forgot password, account hacked).
* Special Events: Mention any special events you participated in and the rewards you obtained.
* Friend Code: Provide your friend code.
* Guild Information: If you were part of a guild, mention the guild name.
* Anything Unique: Include any unique details about your account that only you would know.
* **Step 3: Submit the Account Recovery Form:**
* Once you have filled out the form completely and accurately, review it carefully before submitting it.
* Make sure you have provided all the required information and that there are no errors. Inaccurate or incomplete information can delay or even prevent your account recovery.
* Submit the form through the official Bandai Namco website.
* **Step 4: Wait for a Response from Bandai Namco:**
* After submitting the account recovery form, you will need to wait for a response from Bandai Namco support. The response time can vary depending on the complexity of your case and the volume of requests they are processing.
* Be patient and check your email regularly for updates. Bandai Namco may ask for additional information or clarification during the recovery process.
* Avoid submitting multiple account recovery requests for the same account, as this can slow down the process.
* **Step 5: Follow Bandai Namco’s Instructions:**
* Once Bandai Namco has reviewed your request, they will provide instructions on how to proceed with the account recovery. Follow these instructions carefully and provide any additional information they request.
* If your account recovery is successful, Bandai Namco will provide you with instructions on how to regain access to your account. This may involve creating a new password or linking your account to a new Google or Facebook account.
Tips for Increasing Your Chances of Account Recovery
* **Be Honest and Accurate:** Provide truthful and accurate information in the account recovery form. Any inconsistencies or false statements can negatively impact your chances of recovery.
* **Provide as Much Detail as Possible:** The more information you provide, the better. Even seemingly insignificant details can help Bandai Namco verify your account ownership.
* **Check Your Email Regularly:** Bandai Namco will communicate with you via email, so make sure to check your inbox (and spam folder) regularly for updates.
* **Be Patient:** The account recovery process can take time. Avoid sending multiple requests, as this can slow down the process. Be patient and wait for Bandai Namco to respond.
* **Maintain Records of Purchases:** Keep records of all your in-app purchases, including transaction IDs, dates, and amounts. This information is crucial for proving account ownership.
* **Link Your Account:** Once you have recovered your account, link it to a Google account, Facebook account, or Bandai Namco ID to prevent future issues. This will make it much easier to recover your account if you ever lose access to it again.
* **Document Your Account:** Periodically take screenshots of your account information, such as your User ID, team composition, and Dragon Stone count. This can be helpful if you ever need to recover your account in the future.
What to Do if Account Recovery Fails
If Bandai Namco is unable to recover your account, it can be extremely disheartening. Here are a few things you can try:
* **Review Your Information:** Carefully review the information you provided in the account recovery form. Make sure there are no errors or omissions. If you remember any additional details, submit a new account recovery request with the updated information.
* **Contact Bandai Namco Again:** Sometimes, contacting Bandai Namco support again can yield different results. Explain your situation clearly and politely, and provide any additional information you have gathered.
* **Consider Legal Options:** In some cases, if you have spent a significant amount of money on the game and have strong evidence of account ownership, you may consider consulting with a lawyer to explore your legal options. However, this is usually a last resort.
Preventing Account Loss in the Future
Once you have recovered your Dokkan Battle account, take steps to prevent losing access to it again in the future:
* **Link Your Account:** Link your account to a Google account, Facebook account, or Bandai Namco ID. This is the easiest and most reliable way to recover your account if you ever lose access to it.
* **Use a Strong Password:** If you link your account to a Bandai Namco ID, use a strong and unique password that is difficult to guess. Avoid using the same password for multiple accounts.
* **Enable Two-Factor Authentication:** If available, enable two-factor authentication for your linked accounts (Google, Facebook, Bandai Namco ID). This adds an extra layer of security to your account.
* **Be Careful with Third-Party Apps:** Avoid using unofficial or third-party apps that claim to offer advantages or modifications to the game. These apps can compromise your account security.
* **Be Wary of Phishing Scams:** Be cautious of phishing scams that attempt to steal your account information. Never click on suspicious links or provide your login credentials to untrusted sources.
* **Keep Your Device Secure:** Protect your device with a strong password or PIN code. Keep your device’s operating system and apps up to date to patch security vulnerabilities.
Conclusion
Recovering a lost Dokkan Battle account can be a challenging process, but it is possible with the right information and persistence. By following the steps outlined in this guide and providing as much detail as possible to Bandai Namco support, you can increase your chances of a successful recovery. Remember to be patient, honest, and proactive in protecting your account in the future. Good luck!