How to Buy an Iliad SIM Card: A Step-by-Step Guide
Iliad, the French telecommunications giant, disrupted the Italian mobile market with its affordable and transparent pricing. Getting an Iliad SIM card in Italy is relatively straightforward, but it’s helpful to know the process in advance. This comprehensive guide will walk you through the various methods of purchasing an Iliad SIM, providing detailed steps and useful tips to ensure a smooth experience.
## Why Choose Iliad?
Before diving into the purchasing process, let’s quickly address why Iliad has become a popular choice for mobile users in Italy:
* **Affordable Plans:** Iliad is renowned for its competitive pricing and straightforward plans without hidden fees. You get a generous data allowance, unlimited calls and texts to Italian numbers, and often included calls to international numbers, all at a reasonable monthly cost.
* **No Hidden Costs:** One of Iliad’s major selling points is its transparency. You know exactly what you’re paying for, and there are no unexpected charges or forced renewals.
* **Simple and Transparent:** Iliad keeps things simple. The contracts are straightforward, and you can easily manage your account online.
* **Good Network Coverage:** Iliad has significantly improved its network coverage in Italy over the years. While it relies partially on WindTre’s network, Iliad is steadily building its own infrastructure to improve coverage and speed.
## Methods of Purchasing an Iliad SIM Card
There are several ways to buy an Iliad SIM card in Italy:
1. **Iliad Stores:** The most direct way is to visit an official Iliad store. These stores are located in major cities across Italy.
2. **Iliad Corners:** Iliad Corners are automated kiosks located in shopping malls, supermarkets, and other convenient locations.
3. **Iliad Point:** These are authorized retail partners that sell Iliad SIM cards.
4. **Online:** You can purchase a SIM card directly from the Iliad website.
5. **Iliad Express:** Through authorized stores such as Snaipay points.
Let’s examine each method in detail.
## 1. Purchasing an Iliad SIM Card at an Iliad Store
This is the most traditional method and offers the advantage of direct assistance from Iliad staff.
**Steps:**
1. **Locate an Iliad Store:** Visit the Iliad website (www.iliad.it) and use the store locator to find the nearest Iliad store to your location. Simply navigate to the ‘Punti vendita’ section, usually found in the footer or a dedicated ‘Contact Us’ page. This page will present a map or a search tool where you can enter your city or address to find nearby stores.
2. **Visit the Store:** Once you’ve located a store, visit it during opening hours. Be prepared, especially during peak hours (lunchtime, weekends), as there might be a queue.
3. **Choose Your Plan:** When you reach an Iliad representative, they will present you with the available plans. Carefully review the data allowance, call minutes, and SMS included in each plan. Consider your usage habits to choose the plan that best suits your needs. Don’t hesitate to ask the representative any questions you have about the plans.
4. **Provide Identification:** You will need to provide a valid form of identification. Accepted documents typically include:
* Italian Identity Card (Carta d’Identità)
* Italian Passport (Passaporto)
* Driving License (Patente di Guida) – *check for acceptance beforehand*
* For foreign nationals, a Passport or National ID card is usually accepted, *but double check requirements at the store, especially if you are not an EU citizen*. You might need to show your ‘Permesso di Soggiorno’ (residence permit).
5. **Provide your Italian Tax Code (Codice Fiscale):** This is mandatory for all mobile phone contracts in Italy. If you’re not a resident, you’ll likely need to obtain one from the Agenzia delle Entrate (Italian Revenue Agency). This can often be a sticking point for tourists. In some cases, stores may be able to assist with a temporary codice fiscale.
6. **Fill Out the Application Form:** The representative will guide you through the application form. This form will require your personal information, including your name, address, date of birth, and Italian tax code (Codice Fiscale). Double-check all the information you provide to ensure accuracy.
7. **Pay for the SIM Card and First Month’s Plan:** You will need to pay for the SIM card and the first month’s plan upfront. Iliad typically accepts various payment methods, including cash, debit cards (Bancomat), and credit cards (Visa, Mastercard). Check with the store representative for accepted payment options.
8. **Receive Your SIM Card:** Once the payment is processed, you will receive your new Iliad SIM card. The representative will also provide you with important information, such as your phone number and instructions on how to activate your SIM card.
9. **Activate Your SIM Card:** Usually, the SIM is immediately active or activates within a few hours. The representative will tell you the expected activation time. You might receive an SMS confirmation when the SIM card is activated.
**Pros:**
* Direct assistance from Iliad staff.
* Opportunity to ask questions and clarify any doubts.
* Immediate activation of the SIM card (usually).
**Cons:**
* Limited store locations.
* Potential for queues and waiting times.
* May require travel to a specific location.
## 2. Purchasing an Iliad SIM Card at an Iliad Corner
Iliad Corners are automated kiosks that offer a convenient alternative to traditional stores.
**Steps:**
1. **Locate an Iliad Corner:** Use the Iliad website (www.iliad.it) to find the nearest Iliad Corner. The process is similar to locating an Iliad store – navigate to the ‘Punti vendita’ section and filter for ‘Iliad Corner’. These kiosks are often found in shopping malls, supermarkets, and train stations.
2. **Approach the Iliad Corner:** Once you’ve located an Iliad Corner, approach the kiosk. The interface is usually touchscreen-based and available in multiple languages (Italian and English at a minimum).
3. **Select Your Plan:** The kiosk will display the available Iliad plans. Browse through the options and select the plan that best suits your needs. The kiosk will provide detailed information about each plan, including the data allowance, call minutes, and SMS included.
4. **Enter Your Personal Information:** You will be prompted to enter your personal information, including your name, address, date of birth, and Italian tax code (Codice Fiscale). The kiosk will guide you through the process. You will need to have your Codice Fiscale readily available, as you will need to type it in manually.
5. **Scan Your Identification:** The kiosk will require you to scan your identification document. This typically involves placing your ID card or passport on the scanner provided. Ensure that the document is clean and properly aligned for accurate scanning.
6. **Provide a Phone Number for Verification:** You will need to provide an Italian or foreign mobile phone number to receive a verification code. This code will be sent via SMS to the number you provide. Enter the code on the kiosk to verify your identity.
7. **Take a Photo or Upload a Video (for Identification):** As a security measure, the kiosk may ask you to take a photo of yourself or upload a short video. This is to verify that the person purchasing the SIM card is the same person whose identification document was scanned. Follow the instructions on the kiosk carefully.
8. **Pay for the SIM Card and First Month’s Plan:** The kiosk will accept various payment methods, including debit cards (Bancomat) and credit cards (Visa, Mastercard). Insert your card into the reader and follow the on-screen instructions to complete the payment. Cash payment is generally *not* accepted at Iliad Corners.
9. **Receive Your SIM Card:** Once the payment is processed, the kiosk will dispense your new Iliad SIM card. The kiosk will also print a receipt with your phone number and instructions on how to activate your SIM card.
10. **Activate Your SIM Card:** Activation is usually automatic. In some cases, you might need to insert the SIM into your phone and follow the on-screen instructions or dial a specific number to complete the activation process. The receipt will provide clear instructions on how to activate your SIM card.
**Pros:**
* Convenient locations.
* Available outside of typical business hours.
* Self-service process.
**Cons:**
* Requires familiarity with touchscreen interfaces.
* Can be challenging for those unfamiliar with the process.
* Troubleshooting can be difficult if you encounter problems.
* May require a credit or debit card for payment.
## 3. Purchasing an Iliad SIM Card at an Iliad Point
Iliad Points are authorized retail partners, often located within existing stores like electronics retailers or newsstands. This option provides a blend of convenience and personal assistance.
**Steps:**
1. **Locate an Iliad Point:** Use the Iliad website (www.iliad.it) to find the nearest Iliad Point. Similar to the other methods, navigate to the ‘Punti vendita’ section and filter for ‘Iliad Point.’
2. **Visit the Iliad Point:** Once you’ve located an Iliad Point, visit it during opening hours. They’re usually located inside other stores.
3. **Inform the Staff:** Let the staff know you’re interested in purchasing an Iliad SIM card. They should be trained to assist you with the process.
4. **Choose Your Plan:** The staff will present you with the available Iliad plans. Carefully review the data allowance, call minutes, and SMS included in each plan. Choose the plan that best suits your needs. Don’t hesitate to ask the staff any questions you have about the plans.
5. **Provide Identification:** You will need to provide a valid form of identification. Accepted documents typically include:
* Italian Identity Card (Carta d’Identità)
* Italian Passport (Passaporto)
* Driving License (Patente di Guida) – *check for acceptance beforehand*
* For foreign nationals, a Passport or National ID card is usually accepted, *but double check requirements at the point of sale, especially if you are not an EU citizen*. You might need to show your ‘Permesso di Soggiorno’ (residence permit).
6. **Provide your Italian Tax Code (Codice Fiscale):** This is mandatory for all mobile phone contracts in Italy. If you’re not a resident, you’ll likely need to obtain one from the Agenzia delle Entrate (Italian Revenue Agency).
7. **Fill Out the Application Form:** The staff will guide you through the application form. This form will require your personal information, including your name, address, date of birth, and Italian tax code (Codice Fiscale). Double-check all the information you provide to ensure accuracy.
8. **Pay for the SIM Card and First Month’s Plan:** You will need to pay for the SIM card and the first month’s plan upfront. Payment methods may vary depending on the specific Iliad Point. Check with the staff for accepted payment options. Cash, debit cards, and credit cards are commonly accepted.
9. **Receive Your SIM Card:** Once the payment is processed, you will receive your new Iliad SIM card. The staff will also provide you with important information, such as your phone number and instructions on how to activate your SIM card.
10. **Activate Your SIM Card:** The activation process is usually similar to the Iliad store process and is often handled by the staff at the point of sale.
**Pros:**
* More accessible locations compared to dedicated Iliad stores.
* Personal assistance from trained staff.
* Convenient integration with other shopping activities.
**Cons:**
* Staff may not be as knowledgeable as those in dedicated Iliad stores.
* Payment options may be limited.
* Potentially longer wait times depending on the store’s traffic.
## 4. Purchasing an Iliad SIM Card Online
Buying an Iliad SIM card online is a convenient option, especially if you prefer to avoid visiting a physical store or kiosk. It requires you to have an Italian address for delivery.
**Steps:**
1. **Visit the Iliad Website:** Go to the official Iliad website (www.iliad.it).
2. **Choose Your Plan:** Browse the available plans and select the one that best suits your needs. Click on the “Acquista” (Buy) button next to your chosen plan.
3. **Create an Account or Log In:** You will be prompted to create a new account or log in if you already have one. Creating an account requires providing your email address and creating a password.
4. **Enter Your Personal Information:** Fill out the online application form with your personal information, including your name, address, date of birth, and Italian tax code (Codice Fiscale). Ensure that the information you provide is accurate.
5. **Provide Identification Details:** You will need to upload a copy of your identification document. Accepted documents typically include:
* Italian Identity Card (Carta d’Identità)
* Italian Passport (Passaporto)
* Driving License (Patente di Guida)
* For foreign nationals, a Passport or National ID card is usually accepted, *but double check the site’s requirements, especially if you are not an EU citizen*. You might need to upload a copy of your ‘Permesso di Soggiorno’ (residence permit).
6. **Provide your Italian Tax Code (Codice Fiscale):** This is mandatory for all mobile phone contracts in Italy. If you’re not a resident, you’ll likely need to obtain one from the Agenzia delle Entrate (Italian Revenue Agency). This can often be a sticking point for tourists.
7. **Choose a Delivery Method:** You will need to choose a delivery method for your SIM card. Iliad typically offers standard delivery and express delivery options. Standard delivery is usually free, while express delivery incurs an additional fee.
8. **Pay for the SIM Card and First Month’s Plan:** You will need to pay for the SIM card and the first month’s plan online. Iliad typically accepts various payment methods, including credit cards (Visa, Mastercard) and PayPal.
9. **Verify your Identity via Video call:** This is a common step to ensure the security of the purchase. You will receive instructions on how to schedule a video call with an Iliad operator to verify your identity.
10. **Receive Your SIM Card:** Once the payment is processed and identity verified, your SIM card will be shipped to your chosen address. Delivery times may vary depending on the delivery method you selected.
11. **Activate Your SIM Card:** Once you receive your SIM card, you will need to activate it. The instructions for activating your SIM card will be included with the SIM card package. Typically, this involves visiting the Iliad website and entering the SIM card number and your personal information.
**Pros:**
* Convenient and accessible from anywhere with an internet connection.
* Avoids the need to visit a physical store or kiosk.
* Ability to review plans and information at your own pace.
**Cons:**
* Requires an Italian address for delivery.
* Delivery times may vary.
* Requires access to a scanner or camera to upload identification documents.
* May involve a video call for identity verification.
## 5. Purchasing an Iliad SIM Card at Iliad Express points.
Iliad Express allows you to purchase a SIM from affiliated stores. Snaipay is a store that allows Iliad Express purchases.
**Steps:**
1. **Locate an Iliad Express Point:** Use the Iliad website (www.iliad.it) to find the nearest Iliad Express. You can find these in the ‘Punti Vendita’ section.
2. **Visit the Iliad Express Point:** Go to the store during business hours.
3. **Request an Iliad SIM:** Tell the employee you would like to purchase an Iliad SIM Card.
4. **Choose Your Plan:** The employee will present you with the available Iliad plans. Review the available options.
5. **Provide Identification:** You will need to provide a valid form of identification. Accepted documents typically include:
* Italian Identity Card (Carta d’Identità)
* Italian Passport (Passaporto)
* Driving License (Patente di Guida)
* For foreign nationals, a Passport or National ID card is usually accepted, *but double check requirements at the store, especially if you are not an EU citizen*. You might need to show your ‘Permesso di Soggiorno’ (residence permit).
6. **Provide your Italian Tax Code (Codice Fiscale):** You must provide your ‘Codice Fiscale’ for the purchase.
7. **Fill Out the Application Form:** The employee will assist you with filling out the application form.
8. **Pay for the SIM Card and First Month’s Plan:** Pay for the SIM and the plan at the store.
9. **Receive Your SIM Card:** The employee will provide your SIM Card.
10. **Activate Your SIM Card:** The employee will give instructions on how to activate your SIM Card.
**Pros:**
* More common than official Iliad stores.
* You can ask questions to an employee.
**Cons:**
* Employees may not be as familiar with Iliad as dedicated staff.
* Payment methods may be limited depending on the store.
## Activating Your Iliad SIM Card
Regardless of how you purchase your Iliad SIM card, you will need to activate it before you can start using it. The activation process is generally straightforward and can be done online.
**Steps:**
1. **Insert the SIM Card:** Insert the Iliad SIM card into your mobile phone.
2. **Visit the Iliad Website:** Go to the Iliad website (www.iliad.it) and navigate to the “Attivazione SIM” (SIM Activation) section. This section is usually found under the “Area Personale” (Personal Area) or “Supporto” (Support) section.
3. **Enter the Required Information:** You will need to enter the SIM card number (ICCID) and your personal information, including your name, date of birth, and Italian tax code (Codice Fiscale). The SIM card number is printed on the SIM card itself and on the packaging.
4. **Verify Your Identity:** Iliad may require you to verify your identity by providing additional information or uploading a copy of your identification document. This is a security measure to prevent fraud.
5. **Wait for Activation:** Once you have submitted the required information, the activation process will begin. This may take a few minutes to a few hours. You will receive an SMS confirmation when your SIM card is activated.
6. **Restart Your Phone:** After you receive the SMS confirmation, restart your phone to ensure that the SIM card is properly recognized.
## Tips for a Smooth Iliad SIM Card Purchase
* **Have Your Documents Ready:** Ensure you have all the necessary documents, including your identification and Italian tax code (Codice Fiscale), before you start the purchase process.
* **Check Network Coverage:** Before purchasing an Iliad SIM card, check the network coverage in your area. You can use the coverage map on the Iliad website to verify coverage.
* **Compare Plans Carefully:** Carefully compare the available plans and choose the one that best suits your needs. Consider your data usage, call minutes, and SMS requirements.
* **Read the Terms and Conditions:** Before signing up for a plan, read the terms and conditions carefully to understand the contract details and any potential fees.
* **Keep Your Receipt:** Keep your receipt and any other documentation related to your purchase in a safe place.
* **Contact Iliad Support:** If you encounter any problems during the purchase or activation process, contact Iliad support for assistance. You can find contact information on the Iliad website.
## Conclusion
Purchasing an Iliad SIM card in Italy is generally a straightforward process with several convenient options available. Whether you choose to visit an Iliad store, use an Iliad Corner, visit an Iliad Point, order online, or go to an Iliad Express point, understanding the steps involved and preparing the necessary documents will ensure a smooth and hassle-free experience. With its affordable plans and transparent pricing, Iliad is a great choice for mobile users in Italy. Remember to activate your SIM card after purchase to start enjoying your new mobile service.