How to Cancel Eleven Sports: A Comprehensive Guide
Are you looking to cancel your Eleven Sports subscription? Whether you’ve decided to cut back on your streaming services, no longer find the content appealing, or have simply found a better alternative, this comprehensive guide will walk you through the various methods to cancel your Eleven Sports subscription. We understand that navigating the cancellation process can sometimes be tricky, so we’ve created this detailed article to make it as straightforward as possible. We’ll cover everything from online cancellations to handling app-based subscriptions and even what to do if you’re subscribed through a third party.
Understanding Your Eleven Sports Subscription
Before diving into the cancellation steps, it’s crucial to understand the type of subscription you have. Eleven Sports offers different subscription models, and the cancellation process might vary slightly depending on how you signed up. Generally, subscriptions can be categorized as:
- Direct Subscription via the Eleven Sports Website: If you signed up directly through their website, you’ll typically manage your subscription through your account settings on the same site.
- App Store Subscriptions (iOS/Android): If you purchased your subscription via the Apple App Store or Google Play Store, your subscription management will be handled through those platforms.
- Third-Party Subscriptions (e.g., Cable Providers, Other Streaming Services): If you subscribed through a third-party provider, you’ll need to manage your subscription via their respective platform.
Identifying the type of subscription you have is the first crucial step. This will help you select the correct cancellation method below.
Method 1: Cancelling Eleven Sports via Their Website
This method applies if you directly subscribed to Eleven Sports through their official website. Here are the detailed steps:
Step 1: Access the Eleven Sports Website
Open your web browser and navigate to the official Eleven Sports website. The exact URL might vary depending on your region, so ensure you are accessing the correct website. Commonly, it will look something like eleven sports or eleventv with an extension of your country. This will be needed to access your account.
Step 2: Log In to Your Account
Locate the ‘Login’ or ‘Sign In’ button, which is usually positioned in the top-right corner of the website or within the navigation menu. Click on it and enter your registered email address and password. If you have forgotten your login details, use the ‘Forgot Password’ option. Follow the prompts to reset it. Once logged in, proceed to the next step.
Step 3: Navigate to Your Account Settings
After logging in, look for an ‘Account’, ‘Profile’, or ‘Settings’ option. It is usually represented by an icon such as a gear or person, or simply the name of your account. Click on this option to enter your account management area. This is where you’ll find all the options to modify your subscription details.
Step 4: Find the Subscription Management Section
Within your account settings, search for an option related to ‘Subscription,’ ‘Billing,’ or ‘Manage Membership’. The specific wording may differ based on their current site layout but the overall section will be similar. You will want to access your current subscription to move forward.
Step 5: Locate the Cancel Subscription Option
In the subscription management area, you should find a clear option to cancel or end your current subscription. It might be labelled ‘Cancel Subscription’, ‘Terminate Membership’, or something similar. Be sure you choose the right option – some sites might have options to pause or temporarily suspend instead of canceling, make sure to choose the cancelation option. Avoid options like ‘Pause subscription’ if you want to fully cancel. Click on the cancel subscription option.
Step 6: Confirm Your Cancellation
After clicking ‘Cancel Subscription’, the website will likely prompt you to confirm your decision. There might be a warning that you’ll lose access at the end of your current billing cycle. Read everything carefully. Follow the on-screen instructions and confirm the cancellation. Some platforms might ask for a reason for the cancellation or try to incentivize you to stay, choose to move forward with cancellation.
Step 7: Confirmation and Email Check
Once the cancellation is processed, you should receive an on-screen confirmation and, ideally, an email confirmation sent to your registered email address. Keep this confirmation for your records. It’s crucial to retain this confirmation, as this acts as proof that the cancellation has gone through successfully and is needed in case of disputes about overbilling.
Important Notes for Web Cancellations
- Cancellation Timing: Usually, you’ll retain access to your Eleven Sports subscription until the end of the current billing cycle. This means if you cancel mid-month, you can still enjoy the content until the expiry of the current paid cycle.
- Future Billing: After cancellation, you should not be billed for any subsequent periods. Keep an eye on your bank statements to ensure no further payments are processed.
- Refunds: Depending on their terms and conditions, refunds are rarely given for partial months unless there is an issue with the service, so it’s important to note that cancelling won’t lead to a pro-rated refund usually.
Method 2: Cancelling Eleven Sports via the Apple App Store (iOS Devices)
If you subscribed to Eleven Sports through your iPhone or iPad using the Apple App Store, you need to manage your subscription directly through Apple’s platform. Here’s how:
Step 1: Open the Settings App
Locate the Settings app on your iOS device. It’s the gray icon with gears.
Step 2: Tap on Your Apple ID
Tap on your name at the top of the Settings menu. This will take you to the Apple ID settings.
Step 3: Access Subscriptions
In the Apple ID settings, you’ll see an option labeled ‘Subscriptions’. Tap on this option.
Step 4: Find Your Eleven Sports Subscription
A list of all active subscriptions associated with your Apple ID will appear. Scroll through this list to find the ‘Eleven Sports’ subscription. Note that if you do not have this subscription there will be no option to cancel, confirm with the other methods that you have this subcription first.
Step 5: Cancel Your Subscription
Tap on the ‘Eleven Sports’ subscription. The details of your subscription will appear. You will see an option, normally near the bottom, to ‘Cancel Subscription’. Tap on it.
Step 6: Confirm Your Cancellation
Apple will prompt you to confirm your decision. Select ‘Confirm’ or a similar option to finalize the cancellation. There may be a pop up notification warning about when the subscription will expire, ensure you are happy with the dates shown and confirm cancellation.
Step 7: Check for Confirmation
After you have confirmed, you will see the subscription listed in the expired or inactive subscriptions. You might also receive an email from Apple confirming that you’ve cancelled your Eleven Sports subscription. Keep this confirmation for your records.
Important Notes for Apple App Store Cancellations
- Apple Billing Cycle: Apple subscriptions are typically billed on a recurring basis. Cancelling will prevent further payments but you will retain access until the end of your current billing period.
- No Refunds: Apple does not usually offer refunds for partial billing periods unless special cases are involved.
- Reactivation: If you change your mind, you can reactivate your subscription at any time before the expiry date, through the same process.
Method 3: Cancelling Eleven Sports via Google Play Store (Android Devices)
If you subscribed to Eleven Sports through your Android device using the Google Play Store, the cancellation process is managed through Google’s system. Here’s the step-by-step guide:
Step 1: Open the Google Play Store App
Open the Google Play Store app on your Android device. It’s the icon with a play symbol in the center. This is not the Google Chrome application, ensure you are in the correct app to manage your account.
Step 2: Open the Menu
Tap on the three horizontal lines (hamburger menu) located in the top-left corner of the Play Store, this opens the menu drawer.
Step 3: Access Your Subscriptions
In the menu drawer, tap on the ‘Subscriptions’ option.
Step 4: Find the Eleven Sports Subscription
A list of all your Google Play Store subscriptions will appear. Scroll through the list to find the ‘Eleven Sports’ subscription.
Step 5: Manage Your Subscription
Tap on the ‘Eleven Sports’ subscription. This will bring up the subscription management page.
Step 6: Cancel Subscription
On the subscription management page, look for an option to ‘Cancel Subscription’. Tap on it.
Step 7: Confirm Your Cancellation
Google will ask you to confirm your cancellation. Choose the ‘Cancel Subscription’ option to confirm. Google may ask you for a reason you are canceling, or try to offer a deal to keep you subscribed. If you still want to cancel continue with cancellation.
Step 8: Check Confirmation
You should receive confirmation that your Eleven Sports subscription has been canceled. Google will typically send an email confirmation as well. Retain these for your records. The subscription will move to the expired subscriptions list.
Important Notes for Google Play Store Cancellations
- Google Billing: Similar to Apple, Google Play Store subscriptions are recurring. Cancelling stops future payments but you have access for the current billing cycle.
- Refunds: Google typically does not refund for partial months unless there are specific issues. Check their policies for details.
- Reactivation: You can reactivate your subscription at any time if you change your mind, through the same process, until the subscription has been marked as completely cancelled.
Method 4: Cancelling Eleven Sports via a Third-Party Provider
If you subscribed to Eleven Sports through a third-party provider such as a cable TV company or another streaming service platform, you must cancel through their respective platforms. The cancellation process will vary based on the specific provider, so here’s a general approach:
Step 1: Identify Your Provider
First, confirm which third-party service you subscribed to Eleven Sports through. Common providers may be your cable or satellite TV provider, or other streaming services which offer Eleven Sports as an add-on.
Step 2: Access the Provider’s Platform
Visit the website or app of your third-party provider. Log in to your account.
Step 3: Find Your Subscription Management
Locate the subscription or account management section of their platform. This will be different for each site but the general term will be subscriptions or manage account.
Step 4: Find the Eleven Sports Subscription
Look for the ‘Eleven Sports’ subscription. It might be listed under ‘Add-ons’, ‘Channel Subscriptions’, or similar.
Step 5: Cancel the Subscription
Follow the provider’s specific instructions for cancelling add-on channels or subscriptions. There may be confirmation screens or warnings. Pay close attention to any text and dates provided. Be sure you cancel instead of just pausing if that option is available.
Step 6: Confirm Cancellation
Once cancelled, confirm that the subscription has been successfully removed. Take a screenshot or keep the email of the cancellation confirmation. In case of any disputes, this is good to keep for records.
Important Notes for Third-Party Cancellations
- Provider Specifics: The terms and cancellation procedures vary from provider to provider. Always check the terms and conditions of the third party you are subscribed to.
- Billing: Billing is usually handled by the third party and your cancellation timing might affect the next bill.
- Customer Support: If you face any issues, contact your provider’s customer support for assistance. They are best placed to deal with your subscription with them.
Troubleshooting Common Cancellation Issues
Sometimes the cancellation process might not go as smoothly as planned. Here are some common issues and how to troubleshoot them:
- Subscription Not Showing Up:
- Verify Account: Double-check you are logged into the correct account, as you might have created another account by accident or be logged into a family member’s account.
- Check Payment History: Verify your payment history in your bank statements to confirm where the subscription is billed to, to assist you in finding the correct account.
- Contact Support: If you are sure you are in the right place and cannot find the subscription, contact Eleven Sports support with details of where and how you believe you signed up.
- Confirmation Email Not Received:
- Check Spam Folder: Check your spam or junk folder in your email for the confirmation email.
- Verify Email Address: Ensure you provided the correct email address when you signed up.
- Contact Support: If you still can’t find it, contact support again to check for confirmation and to re-send the email.
- Still Being Billed After Cancellation:
- Review Confirmation: Verify your confirmation email/screenshot to see what the expiry date is and that you are not being billed for this.
- Check Billing Cycle: Make sure you’re not being billed for a previous period and that the billing period hasn’t just renewed after you cancelled, this can sometimes happen with short periods of time between cancellation and billing.
- Contact Billing Support: If the issues persist, contact Eleven Sports or your payment platform’s customer support to rectify the situation and request any refunds if applicable.
Tips to Remember When Cancelling
- Note the Expiry Date: Make a note of the end date for your current billing cycle to ensure you don’t lose access before you intend to.
- Keep Records: Always keep records of your cancellation confirmations or screenshots, to provide evidence of the cancellation date.
- Review Terms: Familiarize yourself with the cancellation policies when you subscribe to any new service.
- Set Reminders: If you need to cancel before a trial period ends, set reminders in advance to cancel on time.
Conclusion
Cancelling your Eleven Sports subscription doesn’t have to be difficult. Whether you subscribed directly through their website, the Apple App Store, Google Play Store, or a third-party provider, following the correct steps will help you avoid any future billing issues. Remember to stay organised, verify all confirmation details, and keep records for future reference. If you encounter any issues, their customer support or the support of your platform (Apple, Google etc) is the best route for you to resolve any problems. By following this guide, you should be able to cancel your Eleven Sports subscription smoothly and efficiently.
