How to Cancel Ubisoft+ (Uplay Plus) Subscription: A Step-by-Step Guide
Ubisoft+, formerly known as Uplay Plus, provides access to a vast library of Ubisoft games for a monthly subscription fee. While the service offers great value for gamers eager to explore titles like Assassin’s Creed, Far Cry, and Tom Clancy’s Rainbow Six, there might come a time when you decide to cancel your subscription. This comprehensive guide provides detailed, step-by-step instructions on how to cancel your Ubisoft+ subscription, ensuring a smooth and hassle-free process.
Why Cancel Ubisoft+?
Before diving into the cancellation process, let’s explore some common reasons why users might choose to end their Ubisoft+ subscription:
* **Cost:** The monthly fee might no longer be justifiable if you’re not actively playing Ubisoft games.
* **Lack of Time:** If you have limited time for gaming, you might prefer to purchase games individually rather than paying a recurring subscription fee.
* **Game Preferences:** The Ubisoft+ library might not consistently offer games that align with your current interests.
* **Technical Issues:** Compatibility problems or other technical glitches might detract from the overall experience.
* **Switching Platforms:** You might be transitioning to a different gaming platform (e.g., from PC to console) where Ubisoft+ isn’t as relevant.
Whatever your reason, understanding the cancellation procedure is essential to avoid unwanted charges.
Understanding the Ubisoft+ Subscription Terms
Before cancelling, it’s crucial to understand the terms of your Ubisoft+ subscription. Here’s what you need to know:
* **Billing Cycle:** Your subscription renews automatically each month (or year, if you opted for an annual plan) on the date you initially subscribed.
* **Cancellation Timing:** You can cancel your subscription at any time. However, you’ll retain access to the Ubisoft+ library until the end of your current billing cycle.
* **Refunds:** Generally, Ubisoft does not offer refunds for the remaining portion of your subscription period after cancellation. You’ll continue to have access until the end of your paid period.
* **Reactivation:** You can reactivate your subscription at any time in the future if you decide to return to Ubisoft+.
* **Game Progress:** Your game progress is usually saved to the cloud, so you won’t lose your progress if you resubscribe later or purchase the games individually.
With these terms in mind, you can proceed with the cancellation process with confidence.
Step-by-Step Guide to Cancelling Your Ubisoft+ Subscription
There are two primary methods for cancelling your Ubisoft+ subscription: through the Ubisoft website and through the Ubisoft Connect PC application. We’ll cover both methods in detail.
Method 1: Cancelling via the Ubisoft Website
This is the most common and generally recommended method.
**Step 1: Access the Ubisoft Account Management Website**
* Open your web browser (e.g., Chrome, Firefox, Safari, Edge) and navigate to the Ubisoft account management website:
* The quickest way is to search on Google for “Ubisoft account management” or directly enter this URL: `https://account.ubisoft.com/`
**Step 2: Log in to Your Ubisoft Account**
* Enter the email address and password associated with your Ubisoft account. Make sure you are using the correct account that has the active Ubisoft+ subscription.
* If you have two-factor authentication enabled, you’ll need to enter the verification code from your authenticator app or recovery codes.
**Step 3: Navigate to the Subscription Section**
* Once logged in, look for a section related to “Subscription” or “Ubisoft+”.
* On the account management page, usually located on the left-hand side menu or under “My Account,” click on “Ubisoft+.”
* Sometimes it can be located under “Payment & Subscriptions”.
**Step 4: Locate the “Cancel Subscription” Option**
* On the Ubisoft+ page, you should see details about your current subscription, including the renewal date and payment method.
* Look for a button or link that says “Cancel subscription,” “Manage Subscription,” or something similar.
* It might be subtly placed, so carefully examine the page. Scroll down if necessary.
**Step 5: Confirm Your Cancellation**
* After clicking the cancellation option, you’ll likely be presented with a confirmation screen. This screen might include reasons why you’re cancelling and offer incentives to stay.
* Read the information carefully. Pay close attention to the date your subscription will officially end.
* Click the “Confirm cancellation” or “Proceed to cancellation” button to finalize the process. You may need to select a reason for cancelling before confirmation is allowed.
**Step 6: Check for Confirmation Email**
* After successfully cancelling, you should receive a confirmation email from Ubisoft to the email address associated with your account. This email serves as proof of your cancellation. Keep this email for your records.
* If you don’t receive an email within a few hours, check your spam or junk folder. If you still can’t find it, contact Ubisoft Support to confirm your cancellation.
Method 2: Cancelling via the Ubisoft Connect PC Application
This method involves using the Ubisoft Connect PC application to manage your subscription.
**Step 1: Open the Ubisoft Connect PC Application**
* Launch the Ubisoft Connect application on your computer. If you don’t have it installed, you can download it from the Ubisoft website.
**Step 2: Log in to Your Ubisoft Account**
* Enter the email address and password associated with your Ubisoft account.
* Ensure you’re logging in with the same account that has the active Ubisoft+ subscription.
**Step 3: Access Your Account Information**
* In the Ubisoft Connect application, click on your profile icon (usually located in the top-right corner of the window).
* From the dropdown menu, select “Account.”
**Step 4: Navigate to “My Subscription” or Similar**
* This will likely open a web page within the Ubisoft Connect application or redirect you to the Ubisoft account management website in your default web browser.
* If it opens a web page, look for the “Ubisoft+” section or “My Subscription” option.
**Step 5: Locate the “Cancel Subscription” Option**
* Similar to the website method, find the button or link that says “Cancel subscription,” “Manage Subscription,” or something similar.
**Step 6: Confirm Your Cancellation**
* Follow the on-screen prompts to confirm your cancellation. You might need to provide a reason for cancelling.
* Carefully review the information presented before finalizing the cancellation.
**Step 7: Check for Confirmation Email**
* After successfully cancelling, check your email inbox for a confirmation email from Ubisoft. Save this email for your records.
Troubleshooting Common Cancellation Issues
Even with detailed instructions, you might encounter some issues during the cancellation process. Here are some common problems and how to troubleshoot them:
* **”Cancel Subscription” Button is Missing:**
* **Solution:** Ensure you are logged in with the correct Ubisoft account that has the active Ubisoft+ subscription. Double-check that you are on the correct page within the account management section. Try clearing your browser’s cache and cookies or using a different web browser.
* **Error Message During Cancellation:**
* **Solution:** Take a screenshot of the error message and contact Ubisoft Support. Provide them with the error message and details about your account.
* **No Confirmation Email Received:**
* **Solution:** Check your spam or junk folder. Wait a few hours, as there might be a delay in sending the email. If you still haven’t received it, contact Ubisoft Support to confirm your cancellation.
* **Subscription Still Active After Cancellation:**
* **Solution:** Remember that you’ll retain access to Ubisoft+ until the end of your current billing cycle. If the subscription is still active after the expected end date, contact Ubisoft Support immediately.
* **Difficulty Logging In:**
* **Solution:** Ensure you are entering the correct email address and password. If you’ve forgotten your password, use the “Forgot password” link to reset it. If you have two-factor authentication enabled, make sure you have access to your authenticator app or recovery codes.
Alternative Options to Consider Before Cancelling
Before cancelling your Ubisoft+ subscription, consider these alternative options that might better suit your needs:
* **Pausing Your Subscription (If Available):** Some subscription services offer the option to pause your subscription for a certain period, rather than cancelling it altogether. Check if Ubisoft+ provides this feature. Pausing allows you to temporarily suspend billing without losing your account and progress.
* **Downgrading Your Subscription:** If Ubisoft+ offers different subscription tiers (e.g., a standard and a premium tier), consider downgrading to a lower tier with fewer benefits and a lower price.
* **Reviewing Your Gaming Habits:** Analyze how frequently you’re using Ubisoft+ and the types of games you’re playing. You might find that focusing on a few specific games or playing during promotional periods is a more cost-effective approach.
* **Taking Advantage of Free Weekends or Trials:** Ubisoft occasionally offers free weekends or trials for its games. Take advantage of these opportunities to play the games you’re interested in without committing to a full subscription.
What Happens After You Cancel?
Once you’ve successfully cancelled your Ubisoft+ subscription, here’s what you can expect:
* **Access to Games:** You’ll continue to have access to the Ubisoft+ library until the end of your current billing cycle. After that date, you’ll no longer be able to launch or play games included in the subscription.
* **Game Progress:** Your game progress is typically saved to the cloud, linked to your Ubisoft account. If you resubscribe to Ubisoft+ or purchase the games individually in the future, you should be able to resume your progress.
* **Downloaded Games:** Games that you downloaded through Ubisoft+ will no longer be playable after your subscription ends. You’ll need to purchase the games to continue playing them.
* **Subscription Benefits:** You’ll lose access to any other benefits associated with your Ubisoft+ subscription, such as in-game items or discounts.
* **Future Billing:** You will no longer be billed for Ubisoft+ after your subscription expires. Make sure to check your payment statements to confirm that no further charges are being applied.
Reactivating Your Ubisoft+ Subscription
If you decide to return to Ubisoft+ in the future, reactivating your subscription is a simple process.
* **Visit the Ubisoft+ Website or Ubisoft Connect:** Go to the Ubisoft+ page on the Ubisoft website or open the Ubisoft Connect application.
* **Log in to Your Account:** Log in with the same Ubisoft account you used previously.
* **Select a Subscription Plan:** Choose the subscription plan that meets your needs.
* **Provide Payment Information:** Enter your payment information to reactivate your subscription.
* **Confirm Your Subscription:** Review and confirm your subscription details.
Once you’ve completed these steps, your Ubisoft+ subscription will be reactivated, and you’ll have access to the full library of games and benefits.
Contacting Ubisoft Support
If you encounter any difficulties cancelling your Ubisoft+ subscription or have questions about your account, don’t hesitate to contact Ubisoft Support. Here’s how:
* **Visit the Ubisoft Support Website:** Go to the official Ubisoft Support website: `https://www.ubisoft.com/en-us/help`.
* **Search for Help Articles:** Use the search bar to find articles related to Ubisoft+ subscriptions, cancellation, or billing issues.
* **Contact Support Directly:** If you can’t find the information you need, you can contact Ubisoft Support directly through live chat or by submitting a support ticket.
* **Provide Detailed Information:** When contacting support, provide as much detail as possible about your issue, including your Ubisoft account details, subscription information, and any error messages you’ve encountered.
Ubisoft Support is available to assist you with any questions or concerns you may have about your Ubisoft+ subscription.
Conclusion
Cancelling your Ubisoft+ subscription is a straightforward process, whether you choose to do it through the Ubisoft website or the Ubisoft Connect PC application. By following the detailed steps outlined in this guide, you can ensure a smooth and hassle-free cancellation experience. Remember to understand the subscription terms, troubleshoot common issues, and consider alternative options before making your final decision. And if you ever decide to return to Ubisoft+, reactivating your subscription is just as easy.
This guide provides a complete overview, empowering you to manage your Ubisoft+ subscription with confidence.