How to Cancel Your BetterMe Subscription: A Step-by-Step Guide
BetterMe is a popular health and fitness app that offers personalized workout and nutrition plans. While many users find it beneficial, there might come a time when you decide to cancel your subscription. Perhaps you’ve achieved your fitness goals, found a different program that suits you better, or simply need to cut down on expenses. Whatever your reason, unsubscribing from BetterMe can seem confusing, especially with varying subscription models and platforms. This comprehensive guide will walk you through the entire process, step-by-step, ensuring a smooth and hassle-free cancellation.
Understanding BetterMe’s Subscription Options
Before diving into the cancellation methods, it’s crucial to understand the different ways you might have subscribed to BetterMe. The app offers various subscription plans, often with free trial periods. These subscriptions are typically managed through the platform where you initially signed up:
* **iOS (Apple App Store):** Subscriptions are managed through your Apple ID and iTunes account.
* **Android (Google Play Store):** Subscriptions are managed through your Google account.
* **BetterMe Website:** Subscriptions are managed directly through your BetterMe account on their website.
Knowing where you subscribed is the first step towards a successful cancellation.
Cancelling Your BetterMe Subscription on iOS (Apple App Store)
If you subscribed to BetterMe through the Apple App Store, follow these steps:
1. **Open the Settings App:** Locate the Settings app on your iPhone or iPad and tap to open it.
2. **Tap on Your Name:** At the top of the Settings menu, you’ll see your name and Apple ID. Tap on it.
3. **Select “Subscriptions”:** On the Apple ID screen, find and tap on the “Subscriptions” option. This might take a few seconds to load.
4. **Find Your BetterMe Subscription:** Scroll through the list of your active and expired subscriptions until you find “BetterMe.” If you don’t see it, ensure you’re logged in with the correct Apple ID that you used to subscribe.
5. **Tap on BetterMe:** Tap on the “BetterMe” subscription to view its details.
6. **Tap “Cancel Subscription”:** At the bottom of the subscription details page, you should see a “Cancel Subscription” button. Tap on it.
7. **Confirm Cancellation:** A confirmation prompt will appear, asking if you’re sure you want to cancel. Tap “Confirm” to proceed with the cancellation.
8. **Cancellation Date:** After confirming, the subscription details will show the date your subscription will expire. You can continue using BetterMe until that date.
9. **No “Cancel Subscription” Button?** If you don’t see a “Cancel Subscription” button, it might indicate that the subscription is already cancelled, or that it’s being managed through a different platform (like the BetterMe website or Google Play Store). Double-check where you initially signed up.
**Important Notes for iOS Users:**
* **Cancellation Takes Effect at the End of the Billing Cycle:** Cancelling your subscription will prevent future charges, but you’ll still have access to BetterMe until the end of your current billing period. You won’t receive a refund for the remaining time.
* **Uninstalling the App Doesn’t Cancel the Subscription:** Simply deleting the BetterMe app from your iPhone or iPad will *not* cancel your subscription. You must follow the steps above to cancel it through the App Store.
* **Recurring Billing:** Apple subscriptions are automatically renewed unless you cancel them at least 24 hours before the renewal date.
* **Contact Apple Support:** If you encounter any issues cancelling your subscription through the App Store, you can contact Apple Support for assistance.
## Cancelling Your BetterMe Subscription on Android (Google Play Store)
If you subscribed to BetterMe through the Google Play Store, follow these steps:
1. **Open the Google Play Store App:** Locate the Google Play Store app on your Android device and tap to open it.
2. **Tap Your Profile Icon:** At the top right corner of the Play Store, you’ll see your profile icon (usually your Google account picture or initials). Tap on it.
3. **Select “Payments & Subscriptions”:** In the menu that appears, tap on “Payments & Subscriptions.”
4. **Choose “Subscriptions”:** On the “Payments & Subscriptions” screen, tap on “Subscriptions.”
5. **Find Your BetterMe Subscription:** Scroll through the list of your active and expired subscriptions until you find “BetterMe.” Ensure you’re logged in with the correct Google account that you used to subscribe. If you have multiple google accounts, repeat the process for each account. Sometimes the subscription is under a different account than the one you primarily use.
6. **Tap on BetterMe:** Tap on the “BetterMe” subscription to view its details.
7. **Tap “Cancel Subscription”:** On the subscription details page, tap on the “Cancel Subscription” button.
8. **Choose a Reason (Optional):** Google Play Store might ask you to select a reason for cancelling your subscription. You can choose one of the provided options or skip this step.
9. **Confirm Cancellation:** A confirmation prompt will appear, asking if you’re sure you want to cancel. Tap “Cancel Subscription” to proceed.
10. **Cancellation Date:** After confirming, the subscription details will show the date your subscription will expire. You can continue using BetterMe until that date.
11. **No “Cancel Subscription” Button?** If you don’t see a “Cancel Subscription” button, it might indicate that the subscription is already cancelled, or that it’s being managed through a different platform (like the BetterMe website or Apple App Store). Double-check where you initially signed up.
**Important Notes for Android Users:**
* **Cancellation Takes Effect at the End of the Billing Cycle:** Cancelling your subscription will prevent future charges, but you’ll still have access to BetterMe until the end of your current billing period. You won’t receive a refund for the remaining time.
* **Uninstalling the App Doesn’t Cancel the Subscription:** Simply deleting the BetterMe app from your Android device will *not* cancel your subscription. You must follow the steps above to cancel it through the Google Play Store.
* **Recurring Billing:** Google Play Store subscriptions are automatically renewed unless you cancel them at least 24 hours before the renewal date.
* **Contact Google Play Support:** If you encounter any issues cancelling your subscription through the Google Play Store, you can contact Google Play Support for assistance.
## Cancelling Your BetterMe Subscription on the Website
If you subscribed to BetterMe directly through their website, follow these steps:
1. **Log in to Your BetterMe Account:** Go to the BetterMe website (usually [https://betterme.com/](https://betterme.com/)) and log in using the email address and password you used to create your account.
2. **Navigate to Your Account Settings:** Once logged in, look for a section called “Settings,” “Account,” or something similar. The exact location may vary slightly depending on website updates. It’s often found by clicking on your profile picture or name in the top right corner.
3. **Find “Subscription” or “Billing” Information:** Within your account settings, look for a section related to your subscription or billing information. This might be labeled as “Subscription,” “Billing,” “Payment Details,” or something similar.
4. **Cancel Your Subscription:** In the subscription/billing section, you should find an option to cancel your subscription. This might be a button labeled “Cancel Subscription,” “Manage Subscription,” or something similar. Click on it.
5. **Follow the On-Screen Instructions:** The website will likely guide you through a series of prompts to confirm your cancellation. This might involve selecting a reason for cancelling or providing feedback.
6. **Confirm Cancellation:** Follow all the instructions carefully and confirm your cancellation. You should receive a confirmation message or email indicating that your subscription has been successfully cancelled.
7. **Check for Confirmation Email:** After cancelling, check your email inbox (including your spam folder) for a confirmation email from BetterMe. This email will serve as proof that you’ve cancelled your subscription.
**Important Notes for Website Subscribers:**
* **Cancellation Policies May Vary:** Be sure to review BetterMe’s specific cancellation policies on their website, as they may vary depending on the subscription plan and any promotional offers you used.
* **Contact BetterMe Support:** If you encounter any difficulties cancelling your subscription through the website, contact BetterMe’s customer support team directly for assistance. Their contact information is usually available on their website.
* **Cancellation Takes Effect at the End of the Billing Cycle:** Like with app store subscriptions, cancelling your website subscription will typically prevent future charges, but you’ll still have access to BetterMe until the end of your current billing period. You generally won’t receive a refund for the remaining time.
* **Recurring Billing:** Website subscriptions are also automatically renewed unless you cancel them before the renewal date.
## Troubleshooting Common Cancellation Issues
Even with these instructions, you might encounter some common issues when trying to cancel your BetterMe subscription. Here’s how to troubleshoot them:
* **Can’t Find the “Cancel Subscription” Button:**
* **Check the Correct Platform:** Double-check where you originally subscribed to BetterMe (App Store, Google Play Store, or website). The cancellation process is different for each platform.
* **Log in to the Correct Account:** Make sure you’re logged in with the correct Apple ID, Google account, or BetterMe account that you used to subscribe.
* **Subscription Already Cancelled:** It’s possible that you’ve already cancelled your subscription. Check your subscription details to see if it’s listed as “cancelled” or “expired.”
* **Contact Support:** If you’re still unable to find the “Cancel Subscription” button, contact the customer support for the relevant platform (Apple Support, Google Play Support, or BetterMe Support).
* **Still Being Charged After Cancelling:**
* **Verify Cancellation:** Double-check that your subscription has been successfully cancelled. Look for a confirmation email or check your subscription details on the platform where you subscribed.
* **Allow Time for Processing:** It can sometimes take a few days for the cancellation to be fully processed. Wait a few days and check your bank statement again.
* **Multiple Subscriptions:** It’s possible that you have multiple BetterMe subscriptions under different accounts or platforms. Check all your accounts to ensure that all subscriptions are cancelled.
* **Contact Support:** If you’re still being charged after a few days, contact the customer support for the relevant platform or BetterMe Support directly.
* **Forgot Your Login Credentials:**
* **Password Reset:** Use the “Forgot Password” or “Reset Password” option on the BetterMe website or app to reset your password.
* **Contact Support:** If you’re unable to reset your password, contact BetterMe Support for assistance.
* **Subscription Not Showing Up in App Store or Play Store:**
* **Incorrect Account:** Ensure you are logged in to the correct Apple ID or Google account used for the initial subscription. Many people have multiple accounts, especially on Android devices.
* **Family Sharing (Apple):** If you are using Family Sharing on Apple, and the subscription was initiated by another family member, they will need to cancel the subscription from their account.
## Alternative Options Before Cancelling
Before you completely cancel your BetterMe subscription, consider these alternative options:
* **Pausing Your Subscription:** Some subscription services offer the option to pause your subscription for a certain period. This can be a good option if you need a temporary break from the app but plan to return later.
* **Downgrading Your Plan:** If you’re finding the subscription too expensive, consider downgrading to a cheaper plan with fewer features. BetterMe may offer different tiers of subscriptions.
* **Taking Advantage of Free Features:** Even without a subscription, the BetterMe app might still offer some free features that you can use.
* **Contacting BetterMe Support:** If you’re having issues with the app or the subscription, reach out to BetterMe Support. They might be able to offer solutions or assistance.
## Key Takeaways
* **Know Where You Subscribed:** Identify whether you subscribed through the App Store (iOS), Google Play Store (Android), or the BetterMe website.
* **Follow the Correct Cancellation Process:** Use the appropriate cancellation steps for the platform where you subscribed.
* **Uninstalling Doesn’t Cancel:** Deleting the app does not cancel your subscription; you must actively cancel it through the platform.
* **Cancellation at End of Billing Cycle:** You’ll retain access until the end of your current billing cycle.
* **Confirm Cancellation:** Always verify the cancellation and keep a record of the confirmation.
* **Contact Support if Needed:** Don’t hesitate to contact customer support if you encounter any problems.
## Conclusion
Cancelling your BetterMe subscription doesn’t have to be a daunting task. By following these detailed steps and troubleshooting tips, you can ensure a smooth and successful cancellation. Remember to double-check where you subscribed, follow the correct cancellation process for that platform, and confirm your cancellation to avoid future charges. Before cancelling, also consider alternative options like pausing or downgrading your plan. If you run into any issues, don’t hesitate to contact the appropriate customer support for assistance. Good luck!