How to Cancel Your Crunchyroll Subscription: A Step-by-Step Guide
Are you looking to cancel your Crunchyroll subscription? Perhaps you’ve finished binging all your favorite anime, found a different streaming service, or simply need to cut back on expenses. Whatever your reason, this comprehensive guide will walk you through the process of canceling your Crunchyroll membership, ensuring a smooth and hassle-free experience.
Crunchyroll is a popular streaming service that offers a vast library of anime and Asian dramas. While its extensive catalog and simulcast offerings are appealing, there might come a time when you need to cancel your subscription. This guide covers cancellation methods across various platforms, including web browsers, iOS, Android, and Roku. We’ll also address common issues and provide tips to avoid unexpected charges.
## Understanding Crunchyroll Subscription Options
Before diving into the cancellation process, it’s essential to understand the different Crunchyroll subscription tiers:
* **Free Account (with ads):** This allows you to watch a limited selection of anime and dramas with advertisements.
* **Fan:** This is the basic paid tier, offering ad-free viewing and access to a larger selection of content.
* **Mega Fan:** This tier includes all the benefits of the Fan tier, plus offline viewing and access to exclusive Crunchyroll Store discounts and other perks.
* **Ultimate Fan:** This is the highest tier, offering all the Mega Fan benefits, plus additional merchandise discounts and other exclusive benefits.
The cancellation process is similar for all paid tiers. However, it’s crucial to note when your billing cycle ends to avoid being charged for another month.
## Canceling Your Crunchyroll Subscription via Web Browser
This method is applicable if you initially subscribed through the Crunchyroll website.
**Step 1: Log in to Your Crunchyroll Account**
* Open your preferred web browser (e.g., Chrome, Firefox, Safari, Edge).
* Go to the Crunchyroll website: [https://www.crunchyroll.com/](https://www.crunchyroll.com/)
* Click the “Log In” button in the upper right-hand corner of the screen.
* Enter your email address and password.
* Click the “Log In” button.
**Step 2: Access Your Account Settings**
* Once you are logged in, click on your profile icon in the upper right-hand corner of the screen.
* From the dropdown menu, select “Account Settings.” This will take you to your account overview page.
**Step 3: Navigate to the Membership Information**
* On the Account Settings page, look for the “Membership Info” section. It’s typically located on the left-hand side of the screen or in the center of the page.
* Click on “Membership Info” to access your subscription details.
**Step 4: Cancel Your Subscription**
* In the “Membership Info” section, you should see a button labeled “Cancel Membership” or “Cancel Subscription.” The exact wording might vary slightly.
* Click on the “Cancel Membership” button.
**Step 5: Confirm Your Cancellation**
* Crunchyroll will likely present you with a confirmation page asking you to confirm your cancellation. They might also try to entice you to stay by offering a discount or other incentives. Read the information carefully.
* Look for a button or link that says something like “Continue to Cancel” or “Yes, Cancel My Subscription.” Click on it.
**Step 6: Provide a Reason for Cancellation (Optional)**
* Crunchyroll may ask you to provide a reason for canceling your subscription. This is optional, and you can usually skip this step if you prefer.
* Select a reason from the list or choose “Other” and type in your own reason. Click “Submit” or “Continue.”
**Step 7: Final Confirmation**
* You should receive a final confirmation message indicating that your subscription has been canceled. This message might also include the date your subscription will officially end. It’s vital to take a screenshot or save this confirmation for your records.
* You should also receive an email confirmation to the email address associated with your Crunchyroll account. Double check that email to ensure the cancellation was successful.
## Canceling Your Crunchyroll Subscription via iOS (iPhone/iPad)
If you subscribed to Crunchyroll through the Apple App Store, you need to manage your subscription through your Apple account.
**Step 1: Open the Settings App**
* Locate the Settings app on your iPhone or iPad. The icon looks like a set of gears.
* Tap on the Settings app to open it.
**Step 2: Access Your Apple ID**
* Tap on your name at the top of the Settings menu. This will take you to your Apple ID settings.
**Step 3: Go to Subscriptions**
* Tap on “Subscriptions.” You might be asked to sign in with your Apple ID password or use Face ID/Touch ID.
**Step 4: Find Crunchyroll**
* A list of your active and expired subscriptions will appear. Scroll through the list to find “Crunchyroll.”
* Tap on “Crunchyroll” to manage your subscription.
**Step 5: Cancel Your Subscription**
* Tap on “Cancel Subscription.” If you don’t see a “Cancel Subscription” button, it means the subscription is already canceled or is not managed through Apple.
**Step 6: Confirm Your Cancellation**
* A confirmation message will appear asking if you are sure you want to cancel. Tap “Confirm” to proceed.
* You will see the date your subscription will expire and when you will lose access to Crunchyroll Premium features. Save a screenshot for your records.
## Canceling Your Crunchyroll Subscription via Android
If you subscribed to Crunchyroll through the Google Play Store, you need to manage your subscription through your Google account.
**Step 1: Open the Google Play Store App**
* Locate the Google Play Store app on your Android device. The icon looks like a multicolored triangle.
* Tap on the Google Play Store app to open it.
**Step 2: Access the Menu**
* Tap on the three horizontal lines (the hamburger menu) in the top-left corner of the screen.
* Alternatively, you can tap on your profile icon in the upper right-hand corner.
**Step 3: Go to Subscriptions**
* From the menu, select “Subscriptions.”
**Step 4: Find Crunchyroll**
* A list of your active and expired subscriptions will appear. Scroll through the list to find “Crunchyroll.”
* Tap on “Crunchyroll” to manage your subscription.
**Step 5: Cancel Your Subscription**
* Tap on “Cancel subscription.”
**Step 6: Provide Feedback (Optional)**
* Google Play may ask you to provide feedback on why you are canceling. You can select a reason or skip this step.
**Step 7: Confirm Your Cancellation**
* Follow the on-screen instructions to confirm your cancellation. You may need to tap “Cancel subscription” again.
* You will see the date your subscription will expire. Take a screenshot of the confirmation for your records.
## Canceling Your Crunchyroll Subscription via Roku
Canceling through Roku requires a slightly different approach, as you manage subscriptions directly through your Roku account.
**Step 1: Go to the Roku Website**
* Using a web browser on your computer or smartphone, go to the Roku website: [https://my.roku.com/](https://my.roku.com/)
**Step 2: Sign In to Your Roku Account**
* Click on the “Sign In” button and enter your Roku account credentials (email address and password).
**Step 3: Manage Your Subscriptions**
* Once logged in, click on “Manage your subscriptions.” You may need to navigate to “My account” first to find the subscription management option.
**Step 4: Find Crunchyroll**
* A list of your active subscriptions will appear. Locate “Crunchyroll” in the list.
**Step 5: Cancel Your Subscription**
* Click on the “Unsubscribe” button next to Crunchyroll.
**Step 6: Confirm Your Cancellation**
* You’ll be prompted to confirm your cancellation. Follow the on-screen instructions to complete the process. Roku may ask for a reason for cancellation.
* You will receive a confirmation message and an email confirming the cancellation. Save this confirmation for your records.
## Important Considerations and Troubleshooting
* **Cancellation Time:** Your Crunchyroll subscription will remain active until the end of your current billing cycle. You will still have access to premium features until that date.
* **Double-Check Confirmation:** Always double-check that you have received a confirmation email from Crunchyroll or the app store (Apple or Google) confirming your cancellation. This is your proof that the cancellation was successful.
* **Avoid Unexpected Charges:** Cancel your subscription at least 24 hours before your next billing date to avoid being charged for another month.
* **Different Subscription Methods:** If you’re unsure how you subscribed (e.g., directly through Crunchyroll, Apple, Google, or Roku), check your email for the original subscription confirmation. This email should indicate where the subscription is managed.
* **Contact Support:** If you encounter any issues canceling your subscription, contact Crunchyroll support or the relevant app store’s support team for assistance. Be prepared to provide your account details and subscription information.
* **Refunds:** Crunchyroll typically does not offer refunds for partial months of service. If you cancel your subscription, you will continue to have access until the end of your current billing cycle.
* **Reactivating Your Subscription:** You can reactivate your Crunchyroll subscription at any time by logging into your account and selecting a new subscription plan.
* **Linked Accounts:** Be aware of any linked accounts or services associated with your Crunchyroll subscription. Canceling your Crunchyroll subscription will not automatically cancel other related services. You need to manage those subscriptions separately.
* **Using a VPN:** If you are using a VPN (Virtual Private Network) to access Crunchyroll, make sure the VPN is disabled during the cancellation process. Using a VPN might interfere with the cancellation process.
* **Clear Browser Cache and Cookies:** If you are having trouble accessing the Crunchyroll website or your account settings, try clearing your browser’s cache and cookies. This can resolve some technical issues.
## Common Issues and Solutions
* **Can’t Find the Cancellation Button:** Make sure you are logged in to the correct Crunchyroll account. Also, ensure you are looking in the correct section (Membership Info or Subscription Settings). If you subscribed through a third party (Apple, Google, Roku), you need to manage your subscription through their respective platforms.
* **Subscription Still Active After Cancellation:** Double-check your confirmation email and the expiration date of your subscription. If the subscription is still active after the expiration date, contact Crunchyroll support immediately.
* **Recurring Charges After Cancellation:** Contact Crunchyroll support or the payment provider (e.g., your bank or credit card company) to investigate the unauthorized charges. Provide them with proof of your cancellation confirmation.
* **Forgot Your Password:** If you can’t remember your Crunchyroll password, use the “Forgot Password” link on the login page to reset it.
* **Account Locked:** If your account is locked, contact Crunchyroll support for assistance.
## Alternatives to Canceling Your Subscription
Before canceling your Crunchyroll subscription, consider these alternatives:
* **Downgrading Your Plan:** If you find the higher-tier plans too expensive, consider downgrading to a lower-tier plan, such as the Fan tier, which offers ad-free viewing at a lower price point.
* **Pausing Your Subscription:** Some streaming services offer the option to pause your subscription for a certain period. Check if Crunchyroll offers this feature. This allows you to temporarily suspend your subscription without losing your account information or progress.
* **Watching Free Content:** Crunchyroll offers a selection of anime and dramas that can be watched for free with ads. This might be a suitable option if you only watch a few shows.
* **Sharing an Account:** If you have friends or family members who also enjoy anime, consider sharing a Crunchyroll account to split the cost.
## Conclusion
Canceling your Crunchyroll subscription is a straightforward process, but it’s essential to follow the correct steps based on how you initially subscribed. By following this comprehensive guide, you can ensure a smooth and hassle-free cancellation experience. Remember to double-check your confirmation and avoid unexpected charges by canceling before your next billing date. If you encounter any issues, don’t hesitate to contact Crunchyroll support or the relevant app store’s support team for assistance. Happy streaming! (or, perhaps, happy *non*-streaming for a while!)