How to Cancel Your Fabletics Membership: A Complete Guide
Fabletics, co-founded by actress Kate Hudson, offers stylish and affordable activewear through a membership model. While many enjoy the curated selections and VIP perks, there comes a time when you might want to cancel your membership. Whether you’re no longer interested in the monthly credits, find the cost prohibitive, or simply want to explore other options, understanding how to cancel your Fabletics membership is crucial. This comprehensive guide will walk you through the various methods available, potential challenges, and tips to ensure a smooth cancellation process.
## Understanding the Fabletics Membership
Before diving into the cancellation process, it’s essential to understand the core mechanics of a Fabletics membership. The VIP membership is a subscription service that provides access to exclusive discounts, new product previews, and personalized style recommendations. Here’s a breakdown:
* **Monthly Credits:** As a VIP member, you receive a monthly credit that can be used to purchase items on the Fabletics website. The amount of the credit usually covers the cost of a legging or a top.
* **Skip the Month:** If you don’t want to make a purchase in a particular month, you need to actively “skip the month” between the 1st and 5th of each month. If you fail to do so, you will be charged the monthly membership fee (typically around $49.95), and a credit will be added to your account.
* **VIP Perks:** Besides the monthly credits, VIP members receive discounts of up to 50% off retail prices, access to exclusive sales events, and free shipping on orders over a certain amount.
* **Cancellation Policy:** Fabletics allows you to cancel your membership, but it’s important to be aware of the specific terms and conditions to avoid any surprises.
## Why Cancel Your Fabletics Membership?
There are several reasons why someone might choose to cancel their Fabletics membership:
* **Cost:** The monthly fee can be a burden if you’re not actively using the credits or if you find the prices still too high even with the VIP discounts.
* **Lack of Use:** If you’re accumulating credits faster than you can spend them, it might make sense to cancel the membership and use the credits at your own pace.
* **Changing Styles or Preferences:** Your taste in activewear might change over time, and you might find that Fabletics no longer aligns with your style preferences.
* **Budgetary Constraints:** Financial circumstances can change, and you might need to cut back on non-essential expenses like a Fabletics membership.
* **Poor Customer Service:** While not always the case, some customers have reported issues with Fabletics’ customer service, which can be a reason to cancel.
## Methods for Cancelling Your Fabletics Membership
Fabletics offers a few different ways to cancel your membership. Each method has its own nuances, so it’s crucial to choose the one that best suits your needs and preferences.
### 1. Cancelling via Phone
This is arguably the most reliable and straightforward method for cancelling your Fabletics membership. While it involves speaking to a customer service representative, it allows you to confirm the cancellation directly and address any potential issues in real-time.
**Steps:**
1. **Find the Customer Service Number:** Locate the Fabletics customer service phone number. This can usually be found on the Fabletics website in the “Contact Us” section or in your account settings. As of the current date, the US number is (844) FABLETICS or (844) 322-5384. International numbers may vary.
2. **Call Customer Service:** Dial the customer service number during their business hours. Be prepared to wait on hold, especially during peak times.
3. **Identify Yourself:** When a representative answers, clearly state that you want to cancel your Fabletics VIP membership. Provide your account information, such as your name, email address, and membership ID (if you have it readily available). This helps the representative quickly locate your account.
4. **State Your Reason for Cancellation:** The representative may ask why you’re cancelling your membership. While you’re not obligated to provide a detailed explanation, having a brief reason prepared can expedite the process. You can simply say you’re no longer interested in the membership or that you’re cutting back on expenses.
5. **Confirm Cancellation:** After stating your reason, explicitly confirm that you want to cancel your membership and request confirmation of the cancellation. The representative should provide you with a cancellation confirmation number or email. Make sure to write down or save this confirmation for your records.
6. **Inquire About Remaining Credits:** Ask the representative about any remaining credits in your account. You can inquire about how long they’re valid for and whether you can use them after cancellation. Fabletics’ policy on remaining credits can vary, so it’s essential to clarify this during the call.
7. **Follow Up:** If you don’t receive a cancellation confirmation email within 24-48 hours, follow up with customer service to ensure that your cancellation has been processed. This will help prevent any unwanted charges.
**Pros:**
* Direct communication with a customer service representative.
* Immediate confirmation of cancellation.
* Ability to address any questions or concerns in real-time.
* More control over the cancellation process.
**Cons:**
* Potential wait times on hold.
* May require more time commitment than other methods.
* Dealing with customer service representatives can be stressful for some people.
### 2. Cancelling via Online Chat
Fabletics also offers an online chat option for customer support, which can be a convenient alternative to phone calls. This method allows you to communicate with a representative in writing, which can be helpful for documenting the cancellation process.
**Steps:**
1. **Access the Fabletics Website:** Go to the Fabletics website and log in to your account.
2. **Locate the Chat Option:** Look for a chat icon or link, usually located in the bottom right corner of the page or in the “Contact Us” section. The availability of the chat option may vary depending on the time of day and customer service demand.
3. **Initiate a Chat:** Click on the chat icon to start a conversation with a customer service representative.
4. **Identify Yourself:** In the chat window, clearly state that you want to cancel your Fabletics VIP membership. Provide your account information, such as your name, email address, and membership ID.
5. **State Your Reason for Cancellation:** As with the phone cancellation method, you can briefly state your reason for cancelling your membership.
6. **Confirm Cancellation:** Explicitly confirm that you want to cancel your membership and request confirmation of the cancellation. The representative should provide you with a cancellation confirmation number or a transcript of the chat.
7. **Inquire About Remaining Credits:** Ask the representative about any remaining credits in your account and how long they’re valid for.
8. **Save the Chat Transcript:** After the chat is complete, save a copy of the chat transcript for your records. This can be helpful if you need to reference the conversation in the future.
9. **Follow Up:** If you don’t receive a cancellation confirmation email within 24-48 hours, follow up with customer service to ensure that your cancellation has been processed.
**Pros:**
* Convenient and accessible from your computer or mobile device.
* Written record of the conversation.
* Generally faster than waiting on hold on the phone.
**Cons:**
* Chat availability may be limited.
* Response times can vary depending on customer service demand.
* May not be suitable for complex issues that require more detailed explanations.
### 3. Cancelling via Website (Potentially – Not Always Available)
In the past, Fabletics has offered a cancellation option directly through their website account settings. However, this option is not always available and can be removed or changed without notice. It’s worth checking if this option is available, but be prepared to use one of the other methods if it’s not.
**Steps (If Available):**
1. **Log in to Your Account:** Go to the Fabletics website and log in to your account.
2. **Navigate to Account Settings:** Look for an “Account Settings” or “Membership” section. This is usually located in the profile menu or dashboard.
3. **Find the Cancellation Option:** Within the account settings, look for an option to “Cancel Membership” or “Deactivate Account.” This option may be hidden or labeled differently.
4. **Follow the Instructions:** If you find the cancellation option, follow the on-screen instructions to complete the cancellation process. You may be asked to provide a reason for cancellation or to confirm your decision.
5. **Confirm Cancellation:** After completing the cancellation process, make sure to receive a confirmation message or email. This confirms that your membership has been successfully cancelled.
6. **Check Your Account:** Verify that your account status has been updated to reflect the cancellation. You should no longer be charged the monthly membership fee.
**Pros:**
* Most convenient method if available.
* Can be done at any time, without waiting for customer service.
**Cons:**
* Not always available.
* May be difficult to find the cancellation option.
* Limited interaction with customer service.
**Important Note:** As of recent updates, Fabletics has made cancelling online difficult, often requiring a call to customer service. If you cannot find a clear cancellation option within your account settings, it is best to contact them directly via phone or chat.
## Things to Keep in Mind Before Cancelling
Before you finalize your decision to cancel your Fabletics membership, consider the following points:
* **Use Your Credits:** If you have any remaining credits in your account, make sure to use them before cancelling. Once your membership is cancelled, you may lose access to these credits.
* **Consider Skipping the Month:** If you’re unsure about cancelling, consider skipping the month instead. This will prevent you from being charged the monthly fee and allow you to keep your membership active for future use.
* **Review Your Membership Agreement:** Familiarize yourself with the terms and conditions of your Fabletics membership, including the cancellation policy and any potential fees or penalties.
* **Be Aware of the Deadline:** Remember that you need to skip the month or cancel your membership before the 6th of the month to avoid being charged the monthly fee.
* **Take Advantage of Promotions:** Before cancelling, check if there are any promotions or discounts available that might make it worthwhile to keep your membership.
## Troubleshooting Common Cancellation Issues
Even with clear instructions, you might encounter some issues during the cancellation process. Here are some common problems and how to resolve them:
* **Difficulty Finding the Cancellation Option:** If you can’t find the cancellation option on the website, contact customer service via phone or chat for assistance.
* **Long Wait Times:** Be prepared for potential wait times when calling customer service or using the online chat. Try calling during off-peak hours or using the chat option if available.
* **Unsatisfactory Customer Service:** If you’re not satisfied with the customer service you receive, remain calm and polite but persistent. Clearly state your request and ask to speak to a supervisor if necessary.
* **Unexpected Charges:** If you’re charged the monthly fee after cancelling your membership, contact customer service immediately and provide proof of cancellation. Request a refund for the unauthorized charge.
* **Refusal to Cancel:** While rare, some customers have reported difficulty cancelling their memberships. If this happens, document all communication with customer service and consider filing a complaint with the Better Business Bureau or your state’s attorney general’s office.
## What to Do After Cancelling Your Membership
Once you’ve successfully cancelled your Fabletics membership, take the following steps to ensure a smooth transition:
* **Monitor Your Account:** Keep an eye on your bank statements and credit card bills to ensure that you’re not charged any further fees by Fabletics.
* **Update Your Payment Information:** If you have any other subscriptions or recurring payments with Fabletics, update your payment information to avoid any unwanted charges.
* **Unsubscribe from Email Marketing:** Unsubscribe from Fabletics’ email marketing list to stop receiving promotional emails. You can usually do this by clicking the “unsubscribe” link at the bottom of the emails.
* **Consider Using Your Credits:** Even after cancelling, you may still be able to use any remaining credits in your account. Check the expiration date of the credits and use them before they expire.
* **Leave a Review:** If you had a positive or negative experience with Fabletics, consider leaving a review on their website or on a third-party review site. This can help other customers make informed decisions.
## Alternatives to Cancelling Your Membership
Before cancelling your Fabletics membership, consider these alternatives:
* **Skipping Months Regularly:** If you only occasionally find items you like, commit to skipping every month you don’t want to make a purchase. This prevents unwanted charges and keeps your membership active.
* **Setting a Budget:** Decide on a monthly or quarterly budget for activewear and only purchase items when they align with your budget.
* **Utilizing Sales and Promotions:** Take advantage of Fabletics’ sales and promotions to get the most value for your money.
* **Buying Only What You Need:** Avoid impulse purchases and only buy items that you truly need and will use regularly.
* **Contacting Customer Service for a Discount:** Sometimes, customer service representatives can offer discounts or promotions to retain members who are considering cancelling.
## Frequently Asked Questions (FAQs)
Here are some frequently asked questions about cancelling a Fabletics membership:
**Q: Can I cancel my Fabletics membership at any time?**
A: Yes, you can cancel your Fabletics membership at any time. However, you need to do so before the 6th of the month to avoid being charged the monthly fee.
**Q: What happens to my credits if I cancel my membership?**
A: The fate of your credits depends on the specific terms and conditions of your membership. In most cases, you will lose access to your credits once your membership is cancelled. It’s essential to inquire about this during the cancellation process.
**Q: Can I reactivate my membership after cancelling?**
A: Yes, you can usually reactivate your membership after cancelling. Contact customer service to inquire about the reactivation process.
**Q: Is there a cancellation fee?**
A: Fabletics typically does not charge a cancellation fee. However, it’s important to review your membership agreement to confirm this.
**Q: What if I’m having trouble cancelling my membership?**
A: If you’re having trouble cancelling your membership, document all communication with customer service and consider filing a complaint with the Better Business Bureau or your state’s attorney general’s office.
**Q: How do I skip a month?**
A: To skip a month, log in to your Fabletics account between the 1st and 5th of the month and click the “Skip the Month” button. You will not be charged the monthly fee for that month.
## Conclusion
Cancelling a Fabletics membership can be a straightforward process if you follow the correct steps and are aware of the potential issues. By understanding the different cancellation methods, keeping track of deadlines, and monitoring your account, you can ensure a smooth and hassle-free experience. Remember to use any remaining credits, consider alternatives to cancellation, and document all communication with customer service. Whether you’re cancelling due to cost, lack of use, or changing preferences, this guide provides you with the information you need to navigate the Fabletics cancellation process with confidence.