How to Change Your Supercell ID Email: A Step-by-Step Guide
Changing your Supercell ID email address is crucial for maintaining the security of your game accounts and ensuring you receive important updates. Whether you’ve switched email providers, forgotten your password, or simply want to update your account information, this comprehensive guide provides detailed, step-by-step instructions on how to change your Supercell ID email address. We’ll cover various scenarios and troubleshooting tips to ensure a smooth and successful process.
## Why Change Your Supercell ID Email?
There are several reasons why you might need to change your Supercell ID email address:
* **Email Provider Switch:** If you’ve transitioned to a new email provider (e.g., from Yahoo to Gmail), updating your Supercell ID ensures you continue receiving communications.
* **Security Concerns:** If you suspect your email account has been compromised, changing your Supercell ID email can help protect your game accounts.
* **Forgotten Password Recovery:** A valid and accessible email address is essential for password recovery. If your current email is outdated or inaccessible, you won’t be able to reset your password.
* **Account Management:** Keeping your account information up-to-date is good practice and helps prevent potential issues in the future.
* **Selling or Giving Away Your Account (Not Recommended):** While not encouraged (and often against Supercell’s Terms of Service), changing the email is a step someone might consider when transferring an account. We strongly advise against this, as it violates Supercell’s terms and can lead to account bans.
## Before You Begin: Important Considerations
Before initiating the email change process, keep the following in mind:
* **New Email Address:** Have a valid and accessible email address ready. Ensure you can log in and receive emails at this address.
* **Security:** Be cautious of phishing attempts. Always initiate the email change process directly through the Supercell game or website.
* **Patience:** The process might take a few minutes to complete, so be patient and follow the instructions carefully.
* **Account Recovery:** Having a recovery email or phone number associated with your new email address is recommended for added security.
* **Game Access:** You’ll need access to one of your Supercell games to initiate the change.
## Step-by-Step Guide to Changing Your Supercell ID Email
The primary method for changing your Supercell ID email is through the in-game settings. Here’s a detailed breakdown of the process:
**Step 1: Open Your Supercell Game**
Launch any Supercell game connected to your Supercell ID, such as:
* Clash of Clans
* Brawl Stars
* Hay Day
* Boom Beach
* Clash Royale
**Step 2: Access the Game Settings**
The location of the settings menu might vary slightly depending on the game. However, it’s usually located in one of the following places:
* **Clash of Clans/Clash Royale:** Tap the gear icon (⚙️) usually found on the right side of the screen.
* **Brawl Stars:** Tap the three horizontal lines (☰) in the top right corner, then tap “Settings.”
* **Hay Day:** Tap the gear icon (⚙️) in the top left corner.
* **Boom Beach:** Tap the gear icon (⚙️) in the top right corner.
**Step 3: Navigate to Supercell ID Settings**
Within the game settings, look for an option related to Supercell ID. This might be labeled as:
* “Supercell ID”
* “Connected”
* “Log in with Supercell ID”
Tap on this option to access your Supercell ID settings.
**Step 4: Access Account Settings and Email Change**
Within the Supercell ID menu, you will see your connected email address. There should be an option to manage your account or change your email. The exact wording can vary, but look for options such as:
* “Settings”
* “Manage”
* “Change Email”
* “Account Settings”
Tap the relevant button to proceed. You may be required to log in to your Supercell ID if you aren’t already.
**Step 5: Initiating the Email Change Process**
Once you’ve found the email change option, you’ll typically be presented with two options:
* **Change Email:** This option allows you to directly change your Supercell ID email address.
* **Remove Supercell ID:** *DO NOT SELECT THIS UNLESS YOU INTEND TO COMPLETELY DISCONNECT YOUR ACCOUNT FROM SUPERCELL ID*. This will remove your account’s association with Supercell ID, potentially causing you to lose progress if you don’t have another connection method. If you remove the Supercell ID and haven’t connected your game to another account, the game data is stored only locally and may be lost if the game is uninstalled or the device is reset.
Select the “Change Email” option.
**Step 6: Enter Your New Email Address**
You will be prompted to enter your new email address. Type it carefully and double-check for any typos. A confirmation email will be sent to this address, so accuracy is critical.
**Step 7: Verify Your New Email Address**
Supercell will send a verification email to the new email address you provided. This email contains a verification code or a link that you need to click to confirm your email address.
* **Check Your Inbox:** Open your new email account and look for an email from Supercell. Be sure to check your spam or junk folder if you don’t see it in your inbox.
* **Enter the Verification Code or Click the Link:** Follow the instructions in the email. If it contains a verification code, enter it in the designated field in the Supercell game. If it contains a link, click on the link to verify your email address. The verification code is typically time-sensitive, so complete this step promptly.
**Step 8: Confirmation**
Once you’ve verified your new email address, you should receive a confirmation message in the game, indicating that your Supercell ID email has been successfully changed.
**Step 9: Update Your Account Information (Optional)**
Consider updating other account information, such as your phone number or recovery email, to further enhance your account security. This can typically be done within the same Supercell ID settings menu or through your Supercell account portal (if available).
## Troubleshooting Common Issues
While the email change process is generally straightforward, you might encounter some issues. Here are some common problems and their solutions:
* **Verification Email Not Received:**
* **Check Spam/Junk Folder:** The verification email might have been filtered into your spam or junk folder.
* **Typos in Email Address:** Double-check that you entered your new email address correctly. If there’s a typo, you’ll need to restart the email change process.
* **Email Server Issues:** Occasionally, email server issues can delay or prevent email delivery. Wait a few minutes and try again. If the problem persists, contact your email provider.
* **Blocked Sender:** Ensure that emails from Supercell (typically ending in @supercell.com) are not blocked by your email provider.
* **Verification Code Expired:**
* **Request a New Code:** The verification code is usually time-sensitive. If it expires, you can request a new code from within the game.
* **Unable to Access Supercell ID Settings:**
* **Game Updates:** Make sure your game is updated to the latest version. Outdated versions might have different menu layouts.
* **Internet Connection:** Ensure you have a stable internet connection.
* **Contact Support:** If you’re still unable to access the settings, contact Supercell support for assistance.
* **Account Already Connected to Another Supercell ID:**
* This can happen if you have multiple Supercell accounts. You’ll need to unlink the account from the other Supercell ID before you can connect it to a new one. Contact Supercell Support for assistance, as this process can be complex.
* **Suspicious Activity Warning:**
* If Supercell detects suspicious activity on your account (e.g., multiple login attempts from different locations), they might temporarily restrict account access. In this case, contact Supercell support immediately.
## Changing Your Supercell ID Email When You Can’t Access Your Old Email
This is a more challenging scenario, but it is possible. You’ll need to contact Supercell Support directly. Here’s how:
**Step 1: Open Your Supercell Game**
Launch any Supercell game connected to your Supercell ID.
**Step 2: Access the Help and Support Section**
The location of the Help and Support section varies slightly between games, but it’s usually found within the game settings.
* **Clash of Clans/Clash Royale:** Tap the gear icon (⚙️), then tap “Help and Support.”
* **Brawl Stars:** Tap the three horizontal lines (☰), then tap “Settings,” and then “Help and Support.”
* **Hay Day:** Tap the gear icon (⚙️), then tap “Help and Support.”
* **Boom Beach:** Tap the gear icon (⚙️), then tap “Help and Support.”
**Step 3: Contact Support**
Within the Help and Support section, look for a way to contact Supercell support directly. This might involve:
* **Clicking on a “Contact Us” button.**
* **Starting a new conversation.**
* **Choosing a relevant topic (e.g., “Account Issues,” “Lost Account”).**
**Step 4: Provide Information to Verify Your Account**
When contacting Supercell support, be prepared to provide as much information as possible to verify your account ownership. This might include:
* **Your in-game name and player tag (required).**
* **The name of your clan (if applicable).**
* **The date you started playing the game (approximate).**
* **Details of any purchases you’ve made in the game (receipt IDs).**
* **The device you use to play the game (model and operating system).**
* **Your current location.**
* **Why you can’t access your old email address (be specific).**
* **Your desired new email address.**
The more information you can provide, the easier it will be for Supercell support to verify your account and assist you with changing your email.
**Step 5: Follow Supercell Support’s Instructions**
Supercell support will guide you through the process of changing your email address. They may require additional verification steps, such as providing proof of purchase or answering security questions. Be patient and cooperate with their instructions.
**Important Notes for Recovering Your Account Without Access to Your Old Email:**
* **Be Honest and Accurate:** Provide truthful and accurate information to Supercell support. Any inconsistencies could delay or prevent the recovery process.
* **Be Patient:** The account recovery process can take time, especially if you can’t access your old email address. Be patient and persistent in following up with Supercell support.
* **Keep Records:** Keep records of all communication with Supercell support, including ticket numbers and dates.
## Security Best Practices After Changing Your Email
Once you’ve successfully changed your Supercell ID email address, it’s essential to take further steps to secure your account:
* **Strong Password:** Use a strong, unique password for your new email account. Avoid using easily guessable information like your birthday or name.
* **Two-Factor Authentication (2FA):** Enable two-factor authentication (if available) for your email account. This adds an extra layer of security by requiring a code from your phone or another device when you log in.
* **Monitor Your Account Activity:** Regularly monitor your email account and Supercell ID for any suspicious activity. If you notice anything unusual, change your password immediately and contact Supercell support.
* **Beware of Phishing:** Be cautious of phishing attempts. Never click on suspicious links or provide your login credentials to untrusted sources. Supercell will never ask for your password via email.
* **Keep Your Games Updated:** Regularly update your Supercell games to ensure you have the latest security patches.
* **Link to a Recovery Email/Phone Number:** Ensure your new email account has a recovery email and/or phone number associated with it. This makes it easier to recover your account if you forget your password or lose access.
## Conclusion
Changing your Supercell ID email is a straightforward process that’s crucial for maintaining the security of your game accounts. By following these detailed instructions and taking the necessary precautions, you can ensure a smooth and successful email change. Remember to keep your account information up-to-date and be vigilant against potential security threats. If you encounter any issues, don’t hesitate to contact Supercell support for assistance. Keeping your account secure is essential for enjoying your Supercell games without worry.
