How to Close Your NASpI Claim Online: A Comprehensive Guide

The NASpI (Nuova Assicurazione Sociale per l’Impiego), Italy’s unemployment benefit, provides crucial financial support to individuals who have involuntarily lost their jobs. While receiving NASpI is essential during periods of unemployment, there are times when you need to formally close your claim. This could be due to finding new employment, starting a self-employment activity, or other circumstances that make you no longer eligible for the benefit. Knowing how to close your NASpI claim online accurately and efficiently is vital to avoid potential issues and ensure a smooth transition. This detailed guide will walk you through every step of the process, offering clear instructions and helpful advice.

Understanding Why You Need to Close Your NASpI Claim

Before diving into the how-to, it’s crucial to understand why you need to close your NASpI claim. Here are the most common scenarios:

• You’ve Found a New Job: The most common reason. Starting a new employment contract generally makes you ineligible for NASpI, except under very specific and limited circumstances.
• You’ve Started Self-Employment: Initiating a self-employment activity, even if not immediately generating substantial income, often requires closing the NASpI claim. Specific rules about combined income and NASpI exist.
• You No Longer Meet the Eligibility Criteria: Various reasons, like failing to fulfill job-seeking requirements or changes in your personal situation (e.g., moving abroad), could mean you’re no longer eligible.
• You’ve Reached the End of Your Benefit Period: While your NASpI payment will automatically stop at the end of the allotted duration, it’s still recommended to verify that the closure has been correctly registered.

Important Note: Failing to properly communicate a change in your employment situation to INPS (Istituto Nazionale della Previdenza Sociale, the Italian National Social Security Institute) can lead to overpayments, penalties, and difficulties in the future. It’s always best to be proactive and transparent.

Key Requirements Before You Begin

Before you start the online closure process, make sure you have the following:

• SPID (Sistema Pubblico di Identità Digitale) or CIE (Carta d’Identità Elettronica): These digital identification systems are mandatory for accessing INPS’s online services.
• Your INPS Personal Information: This includes your tax code (Codice Fiscale), your INPS customer identification number (if you have one), and the NASpI claim number.
• Employment Contract Details (If Applicable): Information about your new job, such as the employer’s name, contract start date, and job type.
• Self-Employment Details (If Applicable): Information about your self-employment activity, such as its nature, start date, and estimated income.
• Scanner or Smartphone: To scan or photograph required documents (if asked).
• Patience: Navigating online administrative procedures can sometimes be time-consuming. Take your time and read carefully.

Step-by-Step Guide to Closing Your NASpI Claim Online

Here’s a detailed, step-by-step guide on how to close your NASpI claim online using the INPS website:

Step 1: Access the INPS Website

1. Open your web browser and go to the official INPS website: www.inps.it
2. Make sure you are using a secure and updated web browser to avoid potential security issues.

Step 2: Log in to Your Account

1. Click on the “Entra in MyINPS” button, typically found in the upper-right corner of the page or a clearly labeled log-in button.
2. Choose your preferred login method: SPID or CIE. Follow the on-screen prompts to complete the authentication process. You might need the associated app to authenticate.

Step 3: Navigate to the NASpI Section

1. Once logged in, you’ll be taken to your personal INPS dashboard.
2. Look for the section related to “Servizi” (Services) or “Prestazioni a sostegno del reddito” (Income Support Benefits). The layout of the website can change, so use keywords in the search bar if necessary.
3. Search for a link or button related to “NASpI”. Click on it.

Step 4: Access the Communication Area

1. Within the NASpI section, you’ll see a menu with various options. Look for something like “Comunicazioni” (Communications), “Aggiorna la tua posizione” (Update your position) or something similar that suggests a place to communicate a change in circumstance. The exact wording can vary.
2. Click on this link to access the area where you can update your NASpI claim status.

Step 5: Declare a Change in Circumstances (New Job or Self-Employment)

1. You should now see an option to “Invia Comunicazione” or “Inserisci Comunicazione” or similar. Click on this option to start your formal communication.
2. You’ll likely be presented with several options for the type of communication. You will need to select the correct option for “Cessazione NASpI” or words that imply you are stopping your NASpI claim.
3. Now you should encounter a series of questions about why you wish to close your NASpI claim. Be very meticulous in your answers, and it’s essential to be honest and accurate.
4. The system will ask whether you’ve found a new job or started a self-employment activity. Select the appropriate option.

Step 6: Provide Details About Your New Employment/Self-Employment

If you’ve found a new job:

• You’ll need to provide details about your new employment, such as:
• Employer’s Name: The full legal name of the company or organization.
• Employer’s Tax Code (Partita IVA or Codice Fiscale): Check your employment contract.
• Contract Start Date: The date you officially started working.
• Type of Contract: (e.g., fixed-term, permanent).
• Job Title: Your official job title.

If you’ve started self-employment:

• You will have to specify:
• Type of Activity: Be specific about the nature of your self-employment activity.
• Start Date of Activity: The date you officially began your self-employment.
• Estimated Income: You might need to provide an estimate of your annual income. This can be difficult at the start so try and give your best prediction.
• Partita IVA (VAT number), if applicable: If your activity requires a VAT number, provide it.

Step 7: Upload Required Documents (If Requested)

• The INPS system may require you to upload supporting documents. These could include a copy of your employment contract, a certificate of registration for your self-employment activity or another form of documented proof. If you need to do this make sure your document is clearly scanned or photographed and saved in a supported format (e.g., PDF, JPG, PNG).
• Follow the on-screen instructions to upload each required document.

Step 8: Review All Information

• Carefully review all the information you’ve entered to ensure its accuracy before you finalize the process.
• Double-check for any errors or omissions. Mistakes can lead to delays or incorrect processing.
• If you need to make changes click the back button and modify anything that needs editing.

Step 9: Submit the Communication

• Once you are confident that everything is correct, find the “Invia” (Send) or “Conferma” (Confirm) button.
• Click on it to submit your communication.
• You should receive a confirmation message or a reference number as proof of successful submission. Make a note of this number for future reference.
• It is also a good practice to download a copy of the communication in PDF format so that you can keep a personal record.

Step 10: Monitor the Status of Your Communication

• You can periodically check the status of your communication by logging back into your INPS account and navigating to the NASpI section.
• Look for a “Verifica Pratiche” (Check Cases) section or similar where you can see the status of the request.
• If there is a delay in processing the information, it is normal to wait a few days. However, if you have problems, you can contact INPS via telephone, online or in person.

Important Considerations and Common Issues

• Timeliness: Communicate changes as soon as they occur to avoid any complications and overpayment issues. There are specific rules regarding how quickly you must communicate the change in circumstance, so always aim to communicate as soon as possible.
• Documentation: Keep a copy of all submitted communications, and any confirmation numbers, and ensure that the documents are correctly filed in your system.
• Overpayments: If INPS determines that you’ve been overpaid, they will send you instructions on how to repay the amount.
• INPS Support: If you encounter difficulties with the online procedure, don’t hesitate to contact INPS customer support. They are generally very helpful and efficient when dealing with customer enquiries. You can contact them by phone, visit one of their offices, or use the online contact channels.
• Seek Professional Help: If you’re unsure about the procedure or have complex circumstances, it may be beneficial to consult a Caf (Centro di Assistenza Fiscale) or a professional advisor. They can provide personalized guidance and ensure you meet all the legal requirements.
• Specific Cases: Bear in mind that there can be slight differences in the process depending on the specific situation. Always refer to the current regulations and official instructions provided by INPS.
• Self-Employment and NASpI: Be particularly careful about the rules regarding the compatibility between NASpI and self-employment. They are often nuanced. In specific scenarios, there might be situations where you can receive a partial NASpI payment while engaged in self-employment, but it’s essential to meet specific income requirements.

Conclusion

Closing your NASpI claim online is an essential step when your circumstances change. By following this comprehensive guide and understanding the requirements, you can navigate the process smoothly and avoid potential problems. Remember to be thorough, honest, and proactive in communicating any changes to your situation. If you’re uncertain, seek help from INPS or a qualified advisor. This proactive approach will always help to keep you on track. Wishing you all the very best in your future endeavours.

Disclaimer: This guide is for informational purposes only and should not be considered legal or financial advice. The information is based on the most recent available data and knowledge as of the publication date. Always refer to the official INPS website and consult with a professional for any specific legal or financial needs.