How to Create Your SPID (Sistema Pubblico di Identità Digitale) Identity: A Comprehensive Guide

In Italy, the Sistema Pubblico di Identità Digitale (SPID), or Public Digital Identity System, is crucial for accessing online public services and increasingly, even private ones. SPID acts as a single digital ID, eliminating the need for multiple usernames and passwords when interacting with various government websites, healthcare platforms, and other online services. This article provides a detailed, step-by-step guide on how to obtain your SPID identity. We will cover everything from understanding the basics to choosing a provider, completing the registration process, and troubleshooting common issues.

Understanding SPID: What It Is and Why You Need It

SPID is a unique digital identity that proves your identity when accessing online services. It allows citizens to:

• Access government portals (e.g., Agenzia delle Entrate, INPS, Comune services)
• Manage healthcare appointments and view medical records
• Apply for permits and licenses
• Access education platforms
• Engage in e-commerce platforms that accept SPID
• And many more online services

The system is designed to be secure and user-friendly. Once you have your SPID, you can use it across all services accepting SPID authentication. This simplifies online interactions significantly compared to managing multiple accounts and passwords.

SPID Levels

SPID comes with different security levels, each providing an increased level of identity verification and access to specific types of services. Here’s a quick overview:

• Level 1: The basic level, usually just requiring a username and password. Suitable for many services but might not grant access to the most sensitive ones.
• Level 2: Requires a username, password, and a second factor of authentication (usually via an app or SMS code). This is the most common and widely accepted level.
• Level 3: Requires the highest level of security and usually involves using a smart card or USB token along with a PIN. This is primarily used for services requiring very high security and is typically not needed for everyday interactions.

For most users, SPID Level 2 is more than sufficient and the focus of this guide.

Step-by-Step Guide to Obtaining Your SPID

The process of getting SPID can be broken down into the following steps:

Step 1: Choosing a SPID Identity Provider (Gestore d’Identità Digitale)

The first step is selecting a certified SPID provider. These providers are authorized to issue SPID identities. Several providers are available, each with slightly different registration processes, features, and pricing options. Some of the most common providers include:

• Aruba: Offers various SPID levels and plans, often with bundled services.
• Infocert: A well-established provider with a range of options for individuals and businesses.
• Lepida: A regional provider mostly used in Emilia Romagna but available nationally.
• Namirial: Another popular option known for its user-friendly interface.
• Register.it: Often bundled with domain registration or other web services.
• Sielte: A provider offering different identification options.
• TIM: The telecommunication provider, also offers SPID.
• Poste Italiane: Available to Poste Italiane customers

How to Choose a Provider:

• Pricing: Some providers offer free SPID, while others charge an annual fee. Check the cost implications.
• Registration Methods: See which providers offer registration methods that work for you (e.g., online, in-person, video call).
• User Interface: Consider the ease of use of the provider’s website and app.
• Reviews: Look for user reviews and ratings to get an idea of customer satisfaction.
• Security Protocols: Ensure the provider implements high security standards.

For this guide, we’ll assume the process is similar across most providers, though some slight variations may exist. Always refer to the specific instructions provided by your chosen provider. Before proceeding, please confirm that you have the following required documents and information:

• A valid Italian ID document: This can be your Italian Identity Card (Carta d’Identità), Italian Passport, or Italian Driver’s License.
• Your Health Insurance Card (Tessera Sanitaria) or Tax ID Code (Codice Fiscale): You’ll need your tax identification number, which is on the Health Insurance Card.
• A valid Italian mobile phone number: This will be used for verification and two-factor authentication.
• A valid email address: This will be used for communication and your SPID username.

Step 2: Registering with Your Chosen Provider

Once you’ve selected a provider, you’ll need to create an account and start the identification process. Here’s a general process that is similar across providers:

1. Visit the Provider’s Website: Go to the official website of your chosen SPID provider. Look for a section like “Create SPID,” “Get SPID,” or similar.
2. Create an Account: You will usually need to provide an email address, choose a password, and agree to the provider’s terms and conditions.
3. Complete Personal Information: Enter your personal details such as name, date of birth, place of birth, and Tax ID Code (Codice Fiscale). Be extremely careful when inputting these details. Any mistake will cause issues during the identification.
4. Upload Your ID Document: You will be required to upload a clear and legible copy of your chosen ID document. This is usually done by taking a photo with your smartphone or uploading a scanned copy. Follow the instructions carefully to ensure proper alignment and readability.
5. Mobile Phone Verification: Enter your mobile phone number. A verification code will be sent to your phone via SMS. Enter this code to verify your number. This step is crucial for two-factor authentication, which is the level 2 verification.
6. Choose your Identification Method: The chosen provider might offer several identification methods. Here are the most common ones:

Identification Methods

• Via Video Call: You will schedule a video call with an operator from the provider. During the video call, you will need to show your ID document and verify your identity. This method is usually the most convenient and can be completed in a few minutes.
• Via Electronic Signature (Firma Digitale): If you already possess an electronic signature with another provider, you can use it to instantly confirm your identity with your selected SPID provider. This usually involves a quick validation process.
• Via Person-to-Person Identification (di Persona): Some providers may have in-person registration options at authorized offices (Poste Italiane offices or others). In this case, you need to book an appointment and physically present your ID documents to an agent for verification.
• Via CIE (Electronic Identity Card): If you possess an updated Electronic Identity Card, you can use it to confirm your identity, using a card reader connected to your computer or, alternatively, if supported by the phone model, using the NFC technology of your smartphone.

Step 3: Activating Your SPID

After the identification process is complete, the provider will activate your SPID. You’ll receive an email confirming activation along with your credentials (usually a username, password, and instructions on setting up two-factor authentication). Here’s what to expect after identification:

1. Email Confirmation: Expect a confirmation email from your provider, stating that your SPID is active. This email usually contains instructions for setting up the provider’s app for two-factor authentication, or to configure your preferred SMS verification method, or any additional security settings.
2. Setting up Two-Factor Authentication: If your chosen provider offers an app (such as Aruba ID, Infocert ID, etc.), you will be prompted to download and install it. This app generates a unique verification code every time you log into a SPID-enabled service, usually in combination with your username and password. Follow the specific instructions of the chosen provider.
3. Creating Recovery Options: Ensure you set up recovery options such as recovery email or phone number. This will be helpful if you lose access to your account.
4. Test Your SPID: Once activated, test your SPID by accessing a website that supports SPID authentication, like a government portal or the provider’s own services website.

Step 4: Using Your SPID

Once activated, your SPID is ready to use. Here’s how it works:

1. Access a SPID-Enabled Website: Go to the website or online service you want to access.
2. Click on the “Entra con SPID” Button: Look for a button or link that says “Entra con SPID,” “Accedi con SPID,” or similar.
3. Select Your Provider: You will see a list of SPID providers. Choose the one with which you registered.
4. Enter Your Credentials: You will be redirected to your provider’s login page. Enter your username (usually your email) and password.
5. Complete Two-Factor Authentication: If it’s your first time accessing the service or if required by the service, complete the two-factor authentication using your chosen method (usually via the app, or SMS code).
6. Access the Service: Once authenticated, you will be redirected back to the website, and you can access the service.

Troubleshooting Common Issues

While the SPID registration process is usually straightforward, you might encounter some issues. Here are some common problems and solutions:

• Issue: Incorrect ID Document Upload: Make sure the photo or scan of your ID document is clear, legible, and fully visible. Re-upload the document if it was not properly scanned or if some details were not visible.
• Issue: Mobile Phone Number Verification Failure: Double-check that you have entered the correct mobile phone number. If you don’t receive the verification code, request a new one. Ensure that your phone has the signal and the number can receive SMS messages.
• Issue: Video Call Problems: Schedule another video call if the first one was unsuccessful due to connectivity problems or technical issues. Make sure you have a good internet connection and a working webcam.
• Issue: Password Problems: If you forget your password, use the provider’s password recovery tool (usually via email or SMS) to reset it.
• Issue: Two-Factor Authentication Problems: If you’re having issues with your authentication app, check its troubleshooting guide or contact the provider’s support. Alternatively, use SMS verification if available.
• Issue: SPID Not Recognized by a Service: If your SPID is not working on a specific website, check if the website actually supports SPID, and that the error is not due to temporary server issues. If the issue persists, contact the specific website administrator.
• Issue: SPID Blocked or Expired: If your SPID gets blocked due to multiple failed login attempts, follow the procedure provided by your chosen provider to unlock it. Also check the SPID expiration date (usually after 2 years) and renew it if necessary.

If you continue to experience issues, don’t hesitate to contact the customer support team of your chosen SPID provider. They can help you resolve specific problems you might face.

Tips for Secure SPID Usage

To keep your SPID secure, follow these tips:

• Keep Your Password Strong: Use a complex password with a combination of upper and lower case letters, numbers, and special characters. Don’t reuse passwords. Consider using a password manager.
• Never Share Credentials: Do not share your username, password, or two-factor authentication codes with anyone.
• Be Aware of Phishing: Be cautious of emails or SMS messages asking for your SPID credentials. Always verify the sender and the link’s authenticity. Always access your provider’s official website directly.
• Regularly Update Your Device Security: Keep your operating system, apps, and antivirus software updated to prevent malware.
• Change Password Regularly: Change your SPID password periodically to enhance security.
• Be Careful on Public Networks: Avoid using public Wi-Fi when accessing sensitive services. Always use your own secure network, or a VPN.
• Report Any Suspicious Activity: If you suspect any unauthorized activity on your SPID account, immediately report it to your SPID provider.

Conclusion

Obtaining your SPID is an essential step for accessing online services in Italy. While the initial registration may seem a bit complex, it’s a straightforward process if you follow these steps carefully. Once you have your SPID, you’ll find that managing your digital identity and accessing online services is more convenient and secure. By choosing the right provider, completing the registration steps carefully, setting up two-factor authentication, and following security guidelines, you’ll be well on your way to successfully using SPID.

Remember to refer to the specific instructions provided by your selected provider for any details particular to them. With this comprehensive guide, you should be well-equipped to obtain and use your SPID successfully and take advantage of the many online services available.