How to Delete Your DAZN Account: A Complete Guide

DAZN, the popular sports streaming service, offers a wide array of live and on-demand sporting events. While many enjoy its content, there might come a time when you decide to cancel your subscription and, subsequently, delete your DAZN account. Whether you’re switching to another service, no longer have the time to watch, or simply want to tidy up your online accounts, deleting your DAZN profile is a straightforward process. However, it’s important to understand the nuances of cancellation versus deletion. This guide will walk you through the complete process, ensuring you successfully remove your account and understand the implications.

Understanding the Difference: Cancellation vs. Deletion

Before diving into the deletion process, it’s crucial to distinguish between canceling your subscription and deleting your DAZN account. Here’s the breakdown:

• Canceling Your Subscription: This stops your recurring payments and prevents you from accessing DAZN content. However, your account remains active, meaning your information is still stored on DAZN’s servers, and you can potentially reactivate your subscription in the future.
• Deleting Your Account: This process, which is often referred to as ‘closing your account’ in DAZN’s terminology, removes all your personal information and payment details from DAZN’s database. Once deleted, your account is permanently inaccessible, and you’ll need to create a new one if you wish to use DAZN again.

Important Note: You MUST cancel your subscription before attempting to delete your account. Otherwise, you will continue to be charged, even if you are no longer actively using the service. Canceling your subscription is a mandatory first step to account deletion and DAZN itself will prompt you to cancel your subscription first if you are trying to close your account.

Step-by-Step Guide to Deleting Your DAZN Account

Now that we’ve clarified the difference, let’s proceed with the detailed steps to delete your DAZN account. This process may vary slightly depending on your device (web browser, mobile app), but the core steps remain consistent. We will cover the process via a web browser and clarify where there might be differences on the mobile app.

Step 1: Cancel Your DAZN Subscription

As mentioned earlier, canceling your subscription is the first step. Here’s how to do it:

1. Access the DAZN Website: Open your preferred web browser and go to the official DAZN website (www.dazn.com).
2. Log in to Your Account: Enter your email address and password to log in to your DAZN account.
3. Navigate to ‘My Account’: Once logged in, click on the menu icon (usually located in the upper right corner, represented by three horizontal lines). Then, select ‘My Account’. Alternatively, sometimes the ‘My Account’ option is directly present on the top menu bar or in the user drop down profile area if you are already logged in.
4. Find ‘Subscription’: In your account settings, look for the ‘Subscription’ or ‘Membership’ section. This is where your subscription details are managed.
5. Initiate Cancellation: Within the ‘Subscription’ section, find the option to ‘Cancel Subscription’ or similar wording. The exact label might vary but is generally straightforward. Click on it.
6. Follow the Cancellation Prompts: DAZN may present you with reasons for canceling and ask you to confirm your choice. Carefully read through all the prompts and click on the options that confirm your cancellation.
7. Confirm Cancellation: After completing the prompts, you’ll receive a confirmation message stating that your subscription is canceled. You will still have access to content until the end of your current billing cycle.

Note for Mobile App Users: The process is similar on the DAZN mobile app. Access your profile or account section, and then locate the subscription management area. Cancel your subscription through the app’s interface. The exact path may vary slightly based on the specific operating system (iOS or Android) and DAZN app version.

Step 2: Initiate Account Deletion (Closing Account)

After your subscription is successfully canceled, you can proceed with deleting your DAZN account. Note that DAZN may call this process ‘Closing your account’. Here’s how:

1. Go Back to ‘My Account’: If you’re not already there, return to the ‘My Account’ section on the DAZN website.
2. Look for ‘Close Account’: In the ‘My Account’ settings, carefully look for an option like ‘Close Account’ or similar. DAZN may hide this option quite well, so pay attention to all the available sections of your ‘My Account’ dashboard and all the options available. Look for terms like ‘Delete account’ or ‘Close account’.
3. Follow the Deletion Prompts: Similar to the cancellation process, DAZN will present you with various prompts to confirm that you want to close your account. These prompts might include warnings about the finality of the action. Read carefully and make sure you understand the implication of closing your account permanently, once you do this, all your data will be deleted.
4. Verify Your Decision: DAZN might send you an email or SMS to verify your deletion request. Follow the instructions in this verification to finalize the account closure process. These are typically confirmation emails or codes you have to use to verify you are indeed requesting the deletion.
5. Confirm Account Closure: Once you have completed the verification process, your DAZN account is now deleted. You will usually receive a final confirmation message on the web page or through the email you used to log into your account, which states that your account has been successfully closed.

Note for Mobile App Users: The process within the mobile app is largely the same. Locate the ‘Close Account’ or similar wording in the account settings, usually under the profile area. Follow the steps and verifications to close your account, following similar prompts as you would do on a web browser.

Step 3: Verify Account Deletion

After completing the steps above, it’s a good practice to verify that your DAZN account has been successfully deleted. Here’s how:

1. Try to Log In: Attempt to log in to your DAZN account using your previous email address and password. If the account has been deleted successfully, you should receive an error message stating that the account does not exist or the login credentials are invalid.
2. Check Your Email: Review your email inbox for any confirmation emails from DAZN. You should have received a confirmation about your account being closed. Keep the email for your records.

If you can no longer log in and have received the confirmation email, your account deletion process is complete.

Potential Issues and Troubleshooting

While the process is typically straightforward, you may encounter some issues. Here’s how to troubleshoot common problems:

• Unable to Find ‘Close Account’ Option: If you cannot locate the ‘Close Account’ option, double-check that you’ve canceled your subscription first. It is usually only visible after you have canceled the active subscription. If you still can’t find it, try clearing your browser’s cache and cookies or try a different browser.
• Verification Issues: If you haven’t received a verification email or SMS, check your spam folder. You might also try requesting the verification code again. It might also be possible that you typed your email address incorrectly in the first place, in which case you should go back and repeat the account closing process. If the problem continues, contact DAZN’s customer support directly.
• Recurring Charges After Account Deletion: Ensure that you canceled your subscription BEFORE deleting your account. If you’re still getting charged, contact DAZN customer support for further assistance and clarification. It is possible there may be a delay in some cases, or that you may have multiple DAZN accounts, and you have deleted the wrong one.
• DAZN Support: If you are encountering any problems with account closing, navigating the DAZN interface or are unsure about your cancellation status and you cannot resolve the issues, contact DAZN customer support directly via the ‘Help’ or ‘Contact Us’ section of their website or app, depending on which device you are using.

Important Considerations

Before you proceed with deleting your DAZN account, keep these important considerations in mind:

• Loss of Viewing History and Saved Data: Once your account is deleted, all your viewing history, saved payment details, any personalized settings will be permanently removed. There’s no way to recover this data, so if you believe you may want to reactivate the account in the future, perhaps holding off on the deletion might be beneficial.
• Reactivating Your Subscription: If you decide to use DAZN again after deleting your account, you’ll need to create a new account, potentially having to re-enter payment information, and starting your viewing history and account settings from scratch.
• Free Trials and Promotions: If you are canceling during a free trial or using a promotional offer, be aware that these promotions are often tied to the specific account, and will not carry over to a new account if you create a new one after deleting the old one.
• Data Privacy: If your primary motivation for deletion is data privacy, DAZN’s privacy policy details how they manage user data. However, deleting your account will remove all personally identifiable information associated with your profile.

Conclusion

Deleting your DAZN account is a relatively simple process, but it’s crucial to cancel your subscription first. Following the steps outlined in this guide will ensure that your account is properly closed, and you won’t be subjected to recurring charges after you have decided you no longer need DAZN’s services. Be sure to double-check everything and contact DAZN customer support if you have any persistent issues. By fully understanding the difference between cancellation and account deletion, you can confidently manage your DAZN experience and account. Remember to always verify successful completion of the process, and keep all the confirmation information safely. Now that you are equipped with all the information, you should be able to delete your DAZN account without any issues.