How to Reconnect Candy Crush to Facebook: A Step-by-Step Guide
Candy Crush Saga, the undeniably addictive puzzle game, often sees players disconnecting from Facebook. This can happen for various reasons: updates, accidental logouts, privacy setting changes, or even Facebook glitches. However, staying connected to Facebook within Candy Crush offers significant advantages, including progress synchronization, the ability to ask friends for lives and boosters, and competition on leaderboards. This comprehensive guide will walk you through the process of reconnecting your Candy Crush Saga game to your Facebook account, ensuring you can continue crushing candies with ease and enjoy all the social features the game offers.
## Why Connect Candy Crush to Facebook?
Before diving into the ‘how-to,’ let’s reiterate the benefits of connecting your Candy Crush Saga account to Facebook. These include:
* **Progress Synchronization:** Connecting to Facebook ensures that your game progress is automatically backed up to the cloud. This means that if you switch devices, reinstall the game, or experience data loss, you won’t lose your hard-earned progress. Simply log in with your Facebook account on the new device, and your game will pick up right where you left off.
* **Lives and Boosters from Friends:** Candy Crush Saga is notorious for its limited lives. When you run out of lives, you usually have to wait for them to regenerate or purchase them with real money. However, when connected to Facebook, you can request lives from your friends who also play the game. Similarly, you can ask for boosters to help you conquer particularly challenging levels.
* **Leaderboard Competition:** Facebook integration allows you to see your friends’ progress on the Candy Crush Saga leaderboard. This adds a competitive element to the game, motivating you to climb the ranks and outperform your friends. Seeing your friends’ scores can also provide motivation and strategies for clearing difficult levels.
* **Game Invitations and Sharing:** Connect with friends by sending and receiving game invitations. Celebrate your achievements and share your high scores on your Facebook timeline, engaging with other Candy Crush enthusiasts.
* **Seamless Gameplay Across Devices:** Play Candy Crush Saga on your smartphone, tablet, or computer, and seamlessly switch between devices without losing progress, providing a consistent gaming experience.
## Troubleshooting Before You Start
Before attempting to reconnect, it’s wise to rule out some common issues that might be preventing the connection. These simple checks can save you time and effort:
1. **Check Your Internet Connection:** A stable internet connection is crucial for connecting to Facebook. Ensure you have a strong Wi-Fi signal or a reliable mobile data connection. Try opening a web browser and visiting a website to confirm your internet is working correctly. If you are on Wi-Fi, try restarting your router.
2. **Update the Candy Crush Saga App:** Outdated versions of the game may have compatibility issues with Facebook. Visit the App Store (iOS) or Google Play Store (Android) and check if there are any updates available for Candy Crush Saga. Installing the latest version can often resolve connection problems.
3. **Update the Facebook App:** Similarly, an outdated Facebook app can cause conflicts. Ensure your Facebook app is also updated to the latest version from the App Store or Google Play Store.
4. **Check Facebook Permissions:** Sometimes, Facebook permissions for Candy Crush Saga might have been revoked or altered. We’ll cover how to check and adjust these permissions later in the guide.
5. **Restart Your Device:** A simple restart can often resolve temporary glitches and conflicts on your device. Turn off your smartphone or tablet completely, wait a few seconds, and then turn it back on.
## Step-by-Step Guide to Reconnecting Candy Crush to Facebook
Now, let’s proceed with the detailed steps to reconnect your Candy Crush Saga game to your Facebook account. We’ll cover methods for both mobile devices (iOS and Android) and, where relevant, web browser access.
### Method 1: Reconnecting from Within the Candy Crush Saga App
This is the most straightforward method and often works if the disconnection was accidental or due to a minor glitch:
1. **Open Candy Crush Saga:** Launch the Candy Crush Saga app on your smartphone or tablet.
2. **Look for the ‘Connect’ or ‘Login’ Button:** On the game’s main screen, look for a button or icon that says ‘Connect,’ ‘Login with Facebook,’ or simply displays the Facebook logo. This button’s location may vary slightly depending on the game version.
3. **Tap the ‘Connect’ Button:** Tap on the ‘Connect’ or ‘Login’ button. This will usually prompt a pop-up window or redirect you to the Facebook login page.
4. **Login to Facebook:** Enter your Facebook email address or phone number and your password in the provided fields. Make sure you are using the correct credentials for the Facebook account you want to connect to the game.
5. **Grant Permissions:** Facebook will ask you to grant certain permissions to Candy Crush Saga. These permissions usually include access to your public profile, friends list, and email address. Review the permissions carefully and tap ‘Continue’ or ‘Okay’ to grant them. Without these permissions, the game cannot fully connect to your Facebook account.
6. **Confirmation:** After granting permissions, you should see a confirmation message indicating that your Candy Crush Saga game is now connected to your Facebook account. Your profile picture and name should appear within the game.
7. **Check Your Progress:** To verify that the connection was successful and your progress is synchronized, play a level or two. Then, switch devices (if possible) and log in with the same Facebook account on the other device. Your progress should be the same on both devices.
### Method 2: Disconnecting and Reconnecting (The ‘Hard Reset’ Method)
If the first method doesn’t work, try disconnecting your game from Facebook (if it’s partially connected or showing an error) and then reconnecting. This essentially forces a fresh connection:
1. **Open Candy Crush Saga:** Launch the Candy Crush Saga app.
2. **Access the Game Settings:** Look for a gear icon or a similar symbol that represents the game’s settings. This is usually located on the main screen or within the level selection screen. Tap on the settings icon.
3. **Find the ‘Account’ or ‘Facebook’ Section:** Within the settings menu, look for a section labeled ‘Account,’ ‘Facebook,’ or something similar related to social connections. Tap on this section.
4. **Disconnect from Facebook:** If you are currently connected to Facebook, you should see a button or option to ‘Disconnect,’ ‘Logout,’ or ‘Remove Facebook Connection.’ Tap on this button to disconnect your game from Facebook. Confirm the disconnection if prompted.
5. **Restart the Game:** Close the Candy Crush Saga app completely and then relaunch it.
6. **Reconnect to Facebook:** Now, follow the steps outlined in Method 1 to reconnect your game to your Facebook account. Look for the ‘Connect’ or ‘Login’ button and proceed with the login and permission granting process.
### Method 3: Clearing App Cache and Data (Android Only)
On Android devices, clearing the app’s cache and data can sometimes resolve connection issues. This essentially resets the app to its default state, which can help remove any corrupted data that might be interfering with the Facebook connection.
**Important Note:** Clearing app data will erase your local game progress if it is not backed up to your Facebook or King account. Ensure you have connected to either Facebook or King before proceeding!
1. **Open Your Android Device’s Settings:** Go to the Settings app on your Android smartphone or tablet.
2. **Navigate to ‘Apps’ or ‘Applications’:** Look for a section labeled ‘Apps,’ ‘Applications,’ ‘Application Manager,’ or something similar. The exact wording may vary depending on your Android version.
3. **Find Candy Crush Saga:** Scroll through the list of installed apps and locate Candy Crush Saga.
4. **Tap on Candy Crush Saga:** Tap on the Candy Crush Saga app to open its app info screen.
5. **Tap on ‘Storage’:** On the app info screen, look for a section labeled ‘Storage.’ Tap on it.
6. **Clear Cache and Data:** You should see two buttons: ‘Clear Cache’ and ‘Clear Data.’
* First, tap on ‘Clear Cache.’ This will remove temporary files that the app has stored.
* Then, tap on ‘Clear Data.’ A warning message will appear, reminding you that this will erase all of the app’s data. Confirm that you want to clear the data. **Again, ensure your progress is backed up to Facebook or King before doing this!**
7. **Open Candy Crush Saga:** Launch the Candy Crush Saga app.
8. **Reconnect to Facebook:** The game will start as if it’s the first time you’re playing it. Follow the steps outlined in Method 1 to reconnect your game to your Facebook account. You should be prompted to log in and grant permissions.
### Method 4: Checking and Adjusting Facebook Permissions (Web Browser)
Sometimes, the issue lies with the permissions that Candy Crush Saga has on your Facebook account. You can check and adjust these permissions through your Facebook account settings in a web browser:
1. **Open Facebook in a Web Browser:** Go to the Facebook website (www.facebook.com) in a web browser on your computer or mobile device.
2. **Login to Your Facebook Account:** Login with the same Facebook account you use for Candy Crush Saga.
3. **Access Settings & Privacy:** Click on the downward-facing arrow in the top-right corner of the Facebook page. This will open a drop-down menu. Select ‘Settings & Privacy,’ and then choose ‘Settings.’
4. **Navigate to ‘Apps and Websites’:** In the left-hand sidebar of the Settings page, click on ‘Apps and Websites.’
5. **Find Candy Crush Saga:** You will see a list of apps and websites that you have connected to your Facebook account. Find Candy Crush Saga in the list.
6. **Edit Permissions:**
* If Candy Crush Saga is listed as ‘Active,’ click on the ‘View and edit’ button (or a pencil icon) next to it. This will show you the permissions that the game currently has.
* Ensure that the necessary permissions are enabled, such as access to your public profile, friends list, and email address. If any of these permissions are disabled, toggle them on.
* If Candy Crush Saga is listed as ‘Removed,’ you will need to re-add the game to your Facebook account. To do this, simply follow the steps outlined in Method 1 from within the Candy Crush Saga app. This will prompt you to grant permissions again.
7. **Remove Candy Crush Saga and Re-add it:** If the problem persists, try removing Candy Crush Saga completely from your Facebook account and then re-adding it. To remove it, hover over the Candy Crush Saga app in the ‘Apps and Websites’ list and click the ‘Remove’ button (usually an ‘X’ icon). Confirm the removal. Then, follow the steps in Method 1 to reconnect the game, which will prompt you to grant permissions again.
### Method 5: Contacting King Support
If none of the above methods work, the issue might be more complex and require assistance from King, the developer of Candy Crush Saga. Here’s how to contact their support:
1. **Visit the King Support Website:** Go to the King Support website. The URL varies but a search for “King Games Support” will get you there. Look for the Candy Crush Saga support section.
2. **Browse the Help Center:** The support website has a comprehensive help center with articles and FAQs covering various topics. Browse the help center to see if you can find a solution to your specific problem.
3. **Contact Support Directly:** If you cannot find a solution in the help center, look for a ‘Contact Us’ or ‘Submit a Request’ button. This will allow you to submit a support ticket to King. You may need to create a King account if you don’t already have one.
4. **Provide Detailed Information:** In your support ticket, provide as much detail as possible about the issue you are experiencing. Include the following information:
* Your Candy Crush Saga player ID (if you know it).
* Your Facebook account email address.
* The device you are using (e.g., iPhone 13, Samsung Galaxy S22).
* The version of Candy Crush Saga you are running.
* A detailed description of the problem you are encountering, including any error messages you are seeing.
* The steps you have already tried to resolve the issue.
5. **Be Patient:** King Support usually responds to support tickets within a few days. Be patient and wait for their response. They may ask you for additional information or suggest further troubleshooting steps.
## Preventing Future Disconnections
While reconnecting is possible, preventing disconnections in the first place is even better. Here are some tips to help maintain a stable connection between Candy Crush Saga and Facebook:
* **Regularly Update Apps:** Keep both Candy Crush Saga and the Facebook app updated to the latest versions. Updates often include bug fixes and compatibility improvements that can prevent connection issues.
* **Stable Internet Connection:** Play Candy Crush Saga on a stable and reliable internet connection. Avoid playing in areas with poor Wi-Fi signal or unreliable mobile data coverage.
* **Avoid Frequent Logouts:** Try to avoid frequently logging out of your Facebook account on your device. This can sometimes disrupt the connection between the game and Facebook.
* **Check Facebook Permissions Periodically:** Periodically check the Facebook permissions for Candy Crush Saga to ensure that the necessary permissions are still enabled. This can prevent unexpected disconnections due to permission changes.
* **Monitor Facebook for Changes:** Be aware of any changes or updates to Facebook’s privacy settings or API (Application Programming Interface). These changes can sometimes affect the connection between Candy Crush Saga and Facebook. King usually releases updates to address these changes, so staying updated is important.
* **Connect to a King Account:** As a backup, consider connecting your Candy Crush Saga account to a King account in addition to Facebook. This provides an alternative way to save your progress and sync your game across devices if the Facebook connection fails.
## Conclusion
Reconnecting Candy Crush Saga to Facebook is usually a straightforward process, but sometimes it requires a bit of troubleshooting. By following the steps outlined in this comprehensive guide, you should be able to resolve most connection issues and continue enjoying the game with all its social features. Remember to check your internet connection, update your apps, verify Facebook permissions, and contact King Support if necessary. By taking these steps, you can ensure a smooth and uninterrupted Candy Crush Saga experience. Now, go forth and crush those candies with your Facebook friends!