How to Reschedule Your GLS Shipping: A Comprehensive Guide
Getting a package delivered when you’re not home can be a real hassle. Thankfully, GLS (General Logistics Systems) offers options for rescheduling your deliveries. This comprehensive guide will walk you through the steps on how to reschedule your GLS shipping, ensuring you receive your package at a time that’s convenient for you. We’ll cover everything from accessing the GLS website and app to contacting customer service, providing clear instructions and helpful tips along the way.
Why Reschedule Your GLS Delivery?
Life is unpredictable. You might have a last-minute meeting, a doctor’s appointment, or simply decide to run errands. Whatever the reason, knowing how to reschedule your GLS delivery gives you control and flexibility. Instead of missing the delivery and dealing with the inconvenience of pick-up or redelivery attempts, you can proactively choose a more suitable time. Here are some common reasons why you might want to reschedule:
* **Unexpected travel:** If you suddenly need to travel, rescheduling ensures your package doesn’t sit unattended.
* **Change in work schedule:** A shift change or an overtime request can mean you won’t be home during the initial delivery window.
* **Other appointments:** Medical appointments, social engagements, or any other commitments can prevent you from being available to receive your package.
* **Simply not being home:** Sometimes, you just want to run errands or relax without worrying about missing a delivery.
Methods for Rescheduling Your GLS Delivery
GLS offers several convenient methods for rescheduling your delivery:
1. **Online via the GLS Website**
2. **Using the GLS Mobile App**
3. **Contacting GLS Customer Service**
Let’s explore each of these methods in detail.
1. Rescheduling via the GLS Website
The GLS website provides a user-friendly interface to manage your deliveries. Here’s a step-by-step guide:
**Step 1: Locate Your Tracking Number**
Your tracking number is the key to managing your delivery. It’s usually found in the shipping confirmation email or SMS you received when the package was dispatched. It’s a series of numbers and letters that uniquely identifies your shipment. Keep this number handy, as you’ll need it to access your delivery information.
**Step 2: Visit the GLS Tracking Page**
Open your web browser and go to the GLS tracking page. The exact URL may vary depending on your country, but you can usually find it by searching “GLS tracking” on Google. Look for the official GLS website in the search results. A common format is `gls-group.eu/en/parcel-tracking` or similar. Once on the tracking page, you’ll see a field where you can enter your tracking number.
**Step 3: Enter Your Tracking Number**
Carefully enter your tracking number into the designated field. Double-check to make sure you’ve typed it correctly to avoid errors. Then, click the “Track” or “Search” button to proceed.
**Step 4: Access Delivery Options**
Once you’ve entered your tracking number and initiated the search, the website will display the current status of your package. Look for an option to “Manage Delivery,” “Reschedule Delivery,” or something similar. The exact wording may vary slightly. If the option is available, click on it to proceed.
**Step 5: Choose a New Delivery Date**
After clicking the “Manage Delivery” option, you’ll be presented with a calendar or a list of available delivery dates. Select a date that works best for you. Some GLS systems may also allow you to choose a specific delivery time window. If this option is available, select a time that suits your schedule.
**Step 6: Confirm Your Reschedule Request**
Once you’ve chosen a new delivery date and time (if applicable), carefully review your selection. Make sure everything is correct before confirming your reschedule request. You may be asked to provide additional information, such as your email address or phone number, for verification purposes. After confirming, you should receive a confirmation message or email indicating that your delivery has been successfully rescheduled.
**Troubleshooting:**
* **No Reschedule Option:** If you don’t see the option to reschedule your delivery, it might be because the package is already out for delivery or because the sender has restricted rescheduling options. In this case, you’ll need to contact GLS customer service for assistance.
* **Incorrect Tracking Number:** If you receive an error message saying that your tracking number is invalid, double-check that you’ve entered it correctly. If you’re still having trouble, contact the sender of the package to confirm the tracking number.
2. Rescheduling via the GLS Mobile App
GLS offers a mobile app for both iOS and Android devices, providing a convenient way to manage your deliveries on the go. Here’s how to reschedule using the app:
**Step 1: Download and Install the GLS App**
Go to the App Store (iOS) or Google Play Store (Android) and search for the official GLS app. Download and install the app on your smartphone or tablet. Make sure you’re downloading the official app to avoid security risks.
**Step 2: Create an Account or Log In**
If you’re a first-time user, you’ll need to create an account. Follow the on-screen instructions to register. If you already have an account, simply log in using your existing credentials.
**Step 3: Add Your Tracking Number**
Once you’re logged in, you’ll typically find an option to add a tracking number. Tap on this option and enter your tracking number in the designated field. The app may also allow you to scan the barcode on your shipping label to automatically add the tracking number.
**Step 4: Manage Your Delivery**
After adding your tracking number, the app will display the current status of your package. Look for an option to “Manage Delivery,” “Reschedule Delivery,” or something similar. Tap on this option to proceed.
**Step 5: Choose a New Delivery Date**
Similar to the website, the app will present you with a calendar or a list of available delivery dates. Select a date that works best for you. Some apps may also allow you to choose a specific delivery time window. If this option is available, select a time that suits your schedule.
**Step 6: Confirm Your Reschedule Request**
Once you’ve chosen a new delivery date and time (if applicable), carefully review your selection. Make sure everything is correct before confirming your reschedule request. You may be asked to provide additional information for verification purposes. After confirming, you should receive a confirmation message within the app indicating that your delivery has been successfully rescheduled.
**App-Specific Features:**
* **Push Notifications:** The GLS app often sends push notifications to keep you updated on the status of your delivery. You’ll receive notifications when your package is dispatched, out for delivery, and successfully delivered.
* **GPS Tracking:** Some GLS apps offer GPS tracking, allowing you to see the real-time location of your delivery vehicle on a map.
* **Delivery Preferences:** You may be able to set delivery preferences, such as specifying a preferred delivery location or providing instructions for the delivery driver.
3. Contacting GLS Customer Service
If you’re unable to reschedule your delivery online or through the app, or if you have any questions or concerns, you can contact GLS customer service for assistance. Here’s how:
**Step 1: Find the Contact Information**
The contact information for GLS customer service can usually be found on the GLS website. Look for a “Contact Us” or “Customer Support” section. You’ll typically find a phone number, email address, and a contact form.
**Step 2: Prepare Your Information**
Before contacting customer service, gather all the necessary information, including your tracking number, delivery address, and any specific instructions or requests you have. This will help the customer service representative assist you more efficiently.
**Step 3: Contact Customer Service**
Choose your preferred method of contact (phone, email, or contact form) and reach out to GLS customer service. Be polite and clear when explaining your situation. Provide your tracking number and explain that you need to reschedule your delivery. Specify the desired delivery date and time (if possible).
**Step 4: Follow the Instructions**
The customer service representative will guide you through the rescheduling process. They may ask you for additional information or provide you with alternative delivery options. Follow their instructions carefully to ensure your delivery is successfully rescheduled.
**Tips for Contacting Customer Service:**
* **Be Patient:** Customer service representatives are often busy, so be patient and wait your turn.
* **Be Clear and Concise:** Clearly explain your situation and provide all the necessary information.
* **Take Notes:** Take notes of the conversation, including the name of the representative you spoke with and any reference numbers provided.
* **Follow Up:** If you don’t receive a confirmation email or notification within a reasonable time, follow up with customer service to ensure your delivery has been successfully rescheduled.
Additional Delivery Options with GLS
Beyond rescheduling, GLS offers other delivery options that can provide even greater convenience:
* **ParcelShop Delivery:** GLS allows you to have your package delivered to a nearby ParcelShop. This is a convenient option if you’re not home during the day. You can pick up your package at your leisure during the ParcelShop’s opening hours.
* **Evening Delivery:** In some areas, GLS offers evening delivery options, allowing you to receive your package after work hours.
* **Saturday Delivery:** If you’re not available during the week, you can opt for Saturday delivery (where available).
* **Delivery to a Neighbor:** You can authorize GLS to leave your package with a trusted neighbor if you’re not home.
To explore these options, check the GLS website or app, or contact customer service.
Tips for a Smooth Delivery Experience
Here are some additional tips to ensure a smooth delivery experience with GLS:
* **Provide Accurate Information:** When placing your order, make sure to provide accurate delivery information, including your full name, address, and phone number. This will help prevent delays and ensure your package is delivered to the correct location.
* **Track Your Package:** Regularly track your package using the GLS website or app. This will allow you to stay informed about its progress and anticipate its arrival.
* **Be Available on Delivery Day:** If possible, be available on the scheduled delivery day to receive your package. This will prevent the need for rescheduling or pick-up.
* **Check for Delivery Notices:** If you miss a delivery attempt, check for a delivery notice from GLS. This notice will provide instructions on how to reschedule your delivery or pick up your package.
* **Contact GLS with Questions:** If you have any questions or concerns about your delivery, don’t hesitate to contact GLS customer service for assistance.
Conclusion
Rescheduling your GLS shipping is a straightforward process that can save you time and hassle. By following the steps outlined in this guide, you can easily manage your deliveries and ensure you receive your packages at a time that’s convenient for you. Whether you choose to reschedule online, through the app, or by contacting customer service, GLS provides flexible options to meet your needs. Remember to keep your tracking number handy, provide accurate information, and stay informed about the status of your delivery. With a little planning and preparation, you can enjoy a smooth and stress-free delivery experience.