SPID for Seniors: A Comprehensive Guide to Digital Identity

In today’s increasingly digital world, having a digital identity is becoming essential for accessing public services, healthcare, and even banking. In Italy, the Sistema Pubblico di Identità Digitale (SPID), or Public Digital Identity System, allows citizens to securely access online services with a single set of credentials (username and password). This guide provides a step-by-step explanation on how elderly people can obtain SPID, along with tips and considerations to make the process as smooth as possible.

What is SPID and Why is it Important for Seniors?

SPID is the Italian digital identity system that allows users to access online services offered by the Public Administration and participating private companies. It simplifies online interactions, replacing multiple usernames and passwords with a single, secure digital identity. For seniors, SPID offers several benefits:

• Access to Healthcare Services: Book medical appointments, download test results, and manage prescriptions online.
• Pension Management: Check pension statements, apply for benefits, and manage personal details with INPS (Istituto Nazionale Previdenza Sociale).
• Tax Services: File taxes online, access tax records, and manage payments with the Agenzia delle Entrate (Italian Revenue Agency).
• Access to Municipal Services: Pay utility bills, register for local services, and access information from the municipality.
• Simplified Bureaucracy: Avoid long queues and paperwork by handling many administrative tasks online.

Prerequisites for Obtaining SPID

Before starting the SPID application process, ensure you have the following:

• Italian Identity Document: A valid Italian ID card (Carta d’Identità), passport, or driving license.
• Italian Health Card (Tessera Sanitaria): Your Italian health card containing your tax code (Codice Fiscale).
• Mobile Phone Number: A mobile phone number registered in your name. This is crucial for receiving OTPs (One-Time Passwords) for authentication.
• Email Address: A valid email address that you can access regularly.

Choosing a SPID Provider (Identity Provider)

SPID is issued by accredited Identity Providers (IdPs), also known as Gestori dell’Identità Digitale. These providers are private companies authorized by the Italian government to issue and manage SPID identities. Popular providers include:

• Poste Italiane (PosteID): A widely used provider, often recommended due to the familiarity many Italians have with Poste Italiane services. They offer multiple ways to obtain SPID, including in-person at post offices.
• InfoCert ID: Another well-established provider with different SPID levels and authentication methods.
• Aruba ID: A popular provider known for its ease of use and affordability.
• TIM ID: Offered by the telecommunications company TIM, especially convenient for TIM customers.
• Namirial ID: A reliable provider with various SPID options.
• IntesaID: Another trusted provider with a straightforward application process.

When choosing a provider, consider the following:

• Ease of Use: How user-friendly is the application process and the ongoing management of your SPID?
• Authentication Methods: What authentication methods are offered (e.g., SMS OTP, app-based authentication)? Choose a method you are comfortable with.
• Customer Support: Does the provider offer adequate customer support in case you encounter problems?
• Price: While SPID is generally free for individuals, some providers offer optional paid services or premium features.
• Reputation: Research the provider’s reputation and read reviews from other users.

Step-by-Step Guide to Obtaining SPID

The following provides a general guide; specific steps may vary slightly depending on the chosen Identity Provider. We will use PosteID as a primary example, as it’s a common and easily accessible option for many seniors.

Step 1: Choose Your Provider and Visit Their Website

Go to the website of the Identity Provider you have chosen (e.g., PosteID). Look for the “Richiedi SPID” (Request SPID) or similar button.

Step 2: Start the Registration Process

Click on the registration button and follow the instructions. You will typically be asked to provide the following information:

• Your Codice Fiscale (Tax Code).
• Your email address.
• Your mobile phone number.

Step 3: Identity Verification

This is a crucial step to prove your identity. Most providers offer several verification methods, including:

• Online with CIE (Carta d’Identità Elettronica): If you have the electronic Italian ID card (CIE) and a compatible NFC reader on your computer or smartphone, you can use it for online verification. This is often the quickest method.
• Online with CNS (Carta Nazionale dei Servizi): If you have a CNS card (National Services Card) and a card reader, you can use it for online verification.
• Webcam Identification: Some providers allow you to verify your identity via webcam. You will need to show your ID document to the operator.
• In-Person at a Post Office (for PosteID): This is often the most convenient option for seniors who are less comfortable with technology. You can book an appointment at a post office and have your identity verified by a postal worker.
• In-Person at Provider’s Office: Some providers have physical offices where you can verify your identity.

Detailed Instructions for Identity Verification Methods:

a) Online Verification with CIE (Carta d’Identità Elettronica):

1. Install the CIE Software: Download and install the CIE software for your operating system from the official website of the Italian Ministry of Interior.
2. Connect the NFC Reader: Connect the NFC reader to your computer.
3. Follow the Provider’s Instructions: The SPID provider’s website will guide you through the process. Typically, you will place your CIE on the NFC reader, and the software will read the information.
4. Enter Your PIN: You will need to enter the PIN for your CIE. Remember that this PIN is different from your SPID password.

b) Online Verification with CNS (Carta Nazionale dei Servizi):

1. Install the CNS Software: Install the necessary software and drivers for your CNS card and card reader. These are usually available from the issuing institution.
2. Connect the Card Reader: Connect the card reader to your computer.
3. Insert the CNS Card: Insert the CNS card into the card reader.
4. Follow the Provider’s Instructions: The SPID provider’s website will guide you through the process. You will likely be prompted to enter your CNS PIN.

c) Webcam Identification:

1. Schedule a Video Call: You will typically need to schedule a video call with an operator.
2. Prepare Your Documents: Have your ID document ready to show to the operator.
3. Follow the Operator’s Instructions: The operator will guide you through the process, asking you to show your ID document from different angles to verify its authenticity.
4. Ensure Good Lighting and Connection: Make sure you have good lighting and a stable internet connection for the video call.

d) In-Person Verification at a Post Office (PosteID):

1. Book an Appointment (Optional): It’s recommended to book an appointment online or by phone to avoid long waiting times. You can do this through the Poste Italiane website or app.
2. Visit the Post Office: Go to the post office at your scheduled time.
3. Present Your Documents: Show your ID document and Tessera Sanitaria to the postal worker.
4. Follow the Postal Worker’s Instructions: The postal worker will verify your identity and guide you through the remaining steps.

Step 4: Create Your SPID Credentials (Username and Password)

Once your identity is verified, you will be prompted to create your SPID credentials. Choose a strong and memorable password. Follow the provider’s password guidelines (e.g., minimum length, use of uppercase and lowercase letters, numbers, and symbols). Store your username and password in a safe place. Consider writing it down and keeping it in a secure location or using a password manager.

Step 5: Activate Your SPID

After creating your credentials, you will typically receive an activation code via SMS or email. Enter the activation code on the provider’s website to activate your SPID. Follow the on-screen instructions.

Step 6: Download the Provider’s App (Recommended)

Many providers offer a mobile app for enhanced security and easier authentication. Download the app from the App Store (iOS) or Google Play Store (Android). The app often uses biometric authentication (fingerprint or face recognition) or generates OTPs (One-Time Passwords) for logging in. Using the app generally makes the login process much smoother and more secure than relying solely on SMS OTPs.

Tips for Seniors Obtaining SPID

• Ask for Help: Don’t hesitate to ask for help from family members, friends, or the staff at your local post office or municipality. Many organizations offer assistance to seniors with digital services.
• Choose PosteID: PosteID is often a good choice for seniors due to the availability of in-person verification at post offices and the familiarity many Italians have with Poste Italiane.
• Book an Appointment: If you choose in-person verification, book an appointment to avoid long waiting times.
• Take Your Time: Don’t rush through the process. Read all instructions carefully and double-check your information before submitting it.
• Write Down Your Credentials: Store your SPID username and password in a safe place. Consider writing it down and keeping it in a secure location.
• Use a Strong Password: Choose a strong password that is difficult to guess.
• Be Aware of Phishing: Be cautious of suspicious emails or phone calls asking for your SPID credentials. Never share your username or password with anyone. Legitimate SPID providers will never ask for your password via email or phone.
• Consider a Password Manager: If you have trouble remembering passwords, consider using a password manager to securely store your SPID credentials and other passwords.
• Practice Using SPID: Once you have obtained SPID, practice using it to access online services. Start with simple tasks, such as checking your pension statement or booking a medical appointment.
• Keep Your Information Updated: If your contact information (e.g., phone number, email address) changes, update it with your SPID provider.

Common Problems and Troubleshooting

• Problem: Difficulty verifying identity online.
  Solution: Try a different verification method, such as in-person verification at a post office.
• Problem: Forgetting SPID password.
  Solution: Use the password recovery process provided by your SPID provider. This usually involves answering security questions or receiving a reset link via email or SMS.
• Problem: Receiving error messages during registration.
  Solution: Double-check the information you have entered and ensure it is correct. If the problem persists, contact your SPID provider’s customer support.
• Problem: Not receiving OTPs (One-Time Passwords).
  Solution: Make sure your mobile phone number is correct and that you have a good mobile signal. Check your spam folder in case the OTP was filtered. Contact your SPID provider if the problem persists.
• Problem: Issues using the provider’s app.
  Solution: Ensure the app is updated to the latest version. Try reinstalling the app. Check your phone’s permissions to ensure the app has access to the necessary features (e.g., camera for biometric authentication).

SPID Levels (Livelli di SPID)

SPID has three security levels, known as Livello 1, Livello 2, and Livello 3. The level required depends on the sensitivity of the data being accessed.

• SPID Livello 1: Requires only a username and password. Used for low-risk services.
• SPID Livello 2: Requires a username, password, and a one-time password (OTP) sent via SMS or generated by an app. This is the most common level and is used for accessing most online public services.
• SPID Livello 3: Requires a username, password, and a physical security device (e.g., a smart card or a USB token) or a more sophisticated authentication method. Used for accessing highly sensitive data and services.

For most seniors, SPID Livello 2 will be sufficient for accessing the majority of online services.

SPID and Data Security

SPID is designed to be a secure system, but it is important to take precautions to protect your digital identity:

• Keep Your Credentials Secret: Never share your SPID username and password with anyone.
• Use a Strong Password: Choose a strong password that is difficult to guess.
• Be Aware of Phishing: Be cautious of suspicious emails or phone calls asking for your SPID credentials.
• Keep Your Software Updated: Keep your computer and mobile device software updated to protect against security vulnerabilities.
• Monitor Your Account Activity: Regularly check your online accounts for any suspicious activity.
• Report Suspicious Activity: If you suspect that your SPID account has been compromised, contact your SPID provider immediately.

Conclusion

Obtaining SPID is an important step for elderly people to fully participate in the digital age and access essential online services. While the process may seem daunting at first, by following the steps outlined in this guide and seeking assistance when needed, seniors can successfully obtain SPID and enjoy the benefits of a secure and convenient digital identity. Remember to choose a SPID provider that meets your needs and preferences, and take precautions to protect your SPID credentials.