UnipolMove: A Complete Guide to Activation and Usage

UnipolMove is an electronic toll collection system offered by UnipolSai Assicurazioni in Italy. It allows drivers to pay tolls on Italian highways without stopping at toll booths, making travel more convenient and efficient. This comprehensive guide will walk you through the process of activating and using UnipolMove, covering everything from eligibility requirements to troubleshooting common issues.

## What is UnipolMove?

UnipolMove is a Telepass alternative that enables automatic toll payments on Italian highways. A small device installed in your car communicates with toll plazas via a dedicated radio frequency, allowing you to pass through designated lanes without stopping to pay cash or use a credit card. The tolls are automatically charged to your linked bank account or credit card.

**Key Benefits of Using UnipolMove:**

* **Convenience:** Bypass toll booths and save time, especially during peak hours.
* **Efficiency:** Contribute to smoother traffic flow and reduce congestion.
* **Contactless Payment:** Avoid handling cash or credit cards at toll plazas.
* **Detailed Transaction History:** Track your toll expenses online or through the UnipolMove app.
* **Discounts and Promotions:** Access potential discounts and special offers.

## Eligibility Requirements

Before you can activate UnipolMove, you need to meet certain eligibility requirements:

* **Valid Italian Bank Account or Credit Card:** You’ll need a valid bank account (IBAN) or credit card to link to your UnipolMove account for toll payments.
* **Vehicle Registration:** Your vehicle must be registered in your name or the name of a family member living at the same address. If the vehicle is registered to a company, you might need to provide additional documentation.
* **Valid Italian ID:** You will need a valid Italian identification document (Carta d’Identità or Passaporto).
* **UnipolSai Customer (Optional but Recommended):** While not strictly required, being a UnipolSai insurance customer can sometimes streamline the application process and potentially offer preferential rates.

## How to Activate UnipolMove: Step-by-Step Guide

There are several ways to activate your UnipolMove device:

1. **Online Activation (Recommended):**

This is the most convenient and efficient method. Follow these steps:

a. **Visit the UnipolMove Website:** Go to the official UnipolMove website (usually through the UnipolSai website or a dedicated UnipolMove portal). The exact URL might vary slightly depending on current promotions or regional variations, so search for “UnipolMove” on UnipolSai’s website.

b. **Create an Account or Log In:** If you are already a UnipolSai customer with an online account, use your existing credentials to log in. If not, you’ll need to create a new account.

* **Creating a New Account:** You will typically be asked to provide your personal information (name, address, date of birth, tax code – *codice fiscale*), contact details (email address, phone number), and create a username and password. Make sure to use a strong password.

c. **Start the Activation Process:** Once logged in, look for the “Attiva UnipolMove” (Activate UnipolMove) or similar button. The website will guide you through the application process.

d. **Provide Vehicle Information:** You will need to provide details about your vehicle, including:

* **License Plate Number (*Targa*):** Enter your vehicle’s license plate number accurately.
* **Vehicle Type (*Tipologia Veicolo*):** Select the correct vehicle type (e.g., car, motorcycle, truck). This is crucial as toll rates vary based on vehicle class.
* **Vehicle Class (*Classe Veicolo*):** The system usually automatically determines the vehicle class based on the license plate number. If not, you may need to manually select the appropriate class. This is also important for accurate toll calculation.

e. **Enter Payment Information:** Provide your bank account (IBAN) or credit card details. Ensure the information is accurate to avoid payment issues.

* **Bank Account (IBAN):** Enter the IBAN code of your Italian bank account. You may need to provide the name of the bank and the account holder.
* **Credit Card:** Enter your credit card number, expiration date, and CVV code. Make sure the card is valid and has sufficient credit available.

f. **Review and Confirm:** Carefully review all the information you’ve entered to ensure its accuracy. Confirm that you agree to the terms and conditions of the UnipolMove service.

g. **Submit Your Application:** Click the “Submit” or “Conferma” button to submit your application. You will typically receive a confirmation email with your application details.

h. **Wait for Approval:** UnipolSai will review your application and verify your information. This process usually takes a few business days.

i. **Receive Your UnipolMove Device:** Once your application is approved, UnipolSai will send you the UnipolMove device by mail to the address you provided during registration. The delivery time may vary.

2. **Activation at a UnipolSai Agency:**

You can also activate UnipolMove at a local UnipolSai agency. This might be preferable if you need assistance with the application process or prefer face-to-face interaction.

a. **Find a UnipolSai Agency:** Locate the nearest UnipolSai agency using the UnipolSai website or app.

b. **Visit the Agency:** Go to the agency during their opening hours.

c. **Inform the Agent:** Tell the agent that you want to activate UnipolMove.

d. **Provide Required Documents:** The agent will ask you to provide the necessary documents, including:

* **Italian ID:** Carta d’Identità or Passaporto.
* **Vehicle Registration Certificate (*Libretto di Circolazione*):** The original vehicle registration document.
* **Tax Code (*Codice Fiscale*):** Your Italian tax code.
* **Bank Account Details (IBAN) or Credit Card:** Details for payment.

e. **Fill Out the Application Form:** The agent will help you fill out the application form.

f. **Review and Sign:** Carefully review the application form and sign it.

g. **Receive Your UnipolMove Device:** The agent will give you the UnipolMove device.

3. **Activation at Selected UnipolSai Partner Locations:**

UnipolSai also partners with certain businesses (e.g., some service stations, authorized dealerships) to offer UnipolMove activation. Check the UnipolMove website or app for a list of participating locations.

The activation process is similar to that at a UnipolSai agency, requiring the same documents and information. However, availability may vary depending on the partner location.

## Installing the UnipolMove Device

Once you have received your UnipolMove device, you need to install it correctly in your vehicle. Proper installation is crucial for the device to function correctly and be recognized at toll plazas.

1. **Choose the Right Location:** The ideal location for the UnipolMove device is on the inside of the windshield, near the rearview mirror. Make sure the location is clear of any obstructions, such as tinted film or other devices.

2. **Clean the Windshield:** Thoroughly clean the windshield in the chosen location with a glass cleaner and a clean cloth. Remove any dirt, dust, or grease.

3. **Attach the Device:** The UnipolMove device typically comes with adhesive strips or a suction cup mount. Follow the instructions provided with your device to attach it securely to the windshield.

* **Adhesive Strips:** Remove the protective backing from the adhesive strips and press the device firmly against the windshield for a few seconds.

* **Suction Cup Mount:** Moisten the suction cup slightly and press it firmly against the windshield. Make sure the suction cup is securely attached.

4. **Verify Installation:** Once the device is installed, visually inspect it to ensure it is securely attached and properly aligned. Make sure it doesn’t obstruct your view of the road.

## Using UnipolMove on the Highway

Using UnipolMove on the highway is straightforward:

1. **Identify UnipolMove Lanes:** Look for toll lanes marked with the “UnipolMove” or “Telepass” symbol (a stylized T). These lanes are dedicated to electronic toll collection.

2. **Slow Down:** As you approach the toll plaza, slow down to the recommended speed (usually around 30 km/h or 18 mph). This allows the system to properly read your device.

3. **Pass Through the Lane:** Drive through the designated lane without stopping. The toll will be automatically charged to your linked account.

4. **Check the Display:** The toll plaza usually has a display that shows the amount of the toll charged and confirms that the transaction was successful. Some plazas might not have a display, but the toll will still be charged automatically.

## Managing Your UnipolMove Account

You can manage your UnipolMove account online or through the UnipolMove app. This allows you to:

* **View Transaction History:** Track your toll expenses and download statements.
* **Update Payment Information:** Change your linked bank account or credit card details.
* **Add or Remove Vehicles:** Manage the vehicles associated with your account.
* **Report Lost or Stolen Device:** Deactivate a lost or stolen device to prevent unauthorized use.
* **Contact Customer Support:** Get help with any issues or questions.

## Troubleshooting Common Issues

Here are some common issues you might encounter with UnipolMove and how to troubleshoot them:

* **Device Not Recognized at Toll Plaza:**

* **Check Device Installation:** Make sure the device is properly installed and not obstructed.
* **Check Battery:** Some older devices might require battery replacement. Contact UnipolMove customer support.
* **Check Account Status:** Ensure your account is active and in good standing. Check for any payment issues.
* **Try a Different Lane:** Sometimes, a specific lane might have technical issues. Try using a different UnipolMove lane.
* **Contact Customer Support:** If the issue persists, contact UnipolMove customer support for assistance.

* **Incorrect Toll Charges:**

* **Review Transaction History:** Check your online account or app to review your transaction history. Compare the toll charges to the expected rates based on your vehicle type and the distance traveled.
* **Contact Customer Support:** If you believe you have been charged incorrectly, contact UnipolMove customer support with the details of the transaction. They might ask for supporting documentation, such as the date, time, and location of the toll plaza.

* **Payment Issues:**

* **Check Payment Information:** Ensure your bank account or credit card details are up-to-date and accurate.
* **Check Account Balance/Credit Limit:** Make sure you have sufficient funds in your bank account or available credit on your credit card.
* **Contact Your Bank/Credit Card Company:** If you suspect there might be an issue with your bank account or credit card, contact your bank or credit card company to investigate.

* **Lost or Stolen Device:**

* **Report Immediately:** Report the loss or theft of your device to UnipolMove customer support immediately. They will deactivate the device to prevent unauthorized use.
* **Order a Replacement:** You will need to order a replacement device. This might involve paying a fee.

## Tips for Using UnipolMove Effectively

* **Keep Your Account Information Up-to-Date:** Regularly check your account information, including your vehicle details and payment information, to ensure it is accurate and up-to-date.
* **Monitor Your Transaction History:** Review your transaction history regularly to track your toll expenses and identify any potential errors.
* **Plan Your Route:** Use online mapping tools or GPS devices to plan your route and identify the locations of toll plazas. This will help you avoid unnecessary tolls or delays.
* **Be Aware of Vehicle Class:** Understand the vehicle class assigned to your vehicle and the corresponding toll rates. This will help you anticipate your toll expenses.
* **Contact Customer Support When Needed:** Don’t hesitate to contact UnipolMove customer support if you have any questions or issues. They are there to help you resolve any problems you might encounter.

## UnipolMove vs. Telepass

UnipolMove and Telepass are the two main electronic toll collection systems in Italy. While they both offer similar functionality, there are some key differences to consider:

* **Provider:** UnipolMove is offered by UnipolSai Assicurazioni, while Telepass is offered by Telepass S.p.A.
* **Coverage:** Both systems are widely accepted on Italian highways, but there might be some minor differences in coverage on certain local or regional toll roads.
* **Pricing and Fees:** The pricing and fees for UnipolMove and Telepass can vary depending on the subscription plan and any promotional offers. Compare the costs of both systems to determine which one is more suitable for your needs.
* **Additional Services:** Both systems might offer additional services, such as parking payments or access to restricted traffic zones (ZTL). Check the details of each system to see which one offers the services you need.

## Conclusion

UnipolMove is a convenient and efficient way to pay tolls on Italian highways. By following the steps outlined in this guide, you can easily activate your UnipolMove device and start enjoying the benefits of electronic toll collection. Remember to keep your account information up-to-date, monitor your transaction history, and contact customer support if you have any questions or issues. With UnipolMove, you can save time, reduce stress, and enjoy a smoother driving experience on Italian roads.