How to Delete Your Supercell ID Account: A Comprehensive Guide

Supercell ID is a unified account system used across popular Supercell games like Clash of Clans, Brawl Stars, Hay Day, and Clash Royale. It allows you to save your game progress and play on multiple devices. However, there might come a time when you wish to delete your Supercell ID account, perhaps due to privacy concerns, a desire to start afresh, or simply a lack of interest in the games anymore. Unfortunately, Supercell doesn’t offer a straightforward, button-click deletion option within their games or account settings. Deleting your Supercell ID requires a specific process that involves contacting Supercell support. This article will provide you with a step-by-step guide on how to navigate this process and successfully delete your Supercell ID account. It’s crucial to understand that deleting your Supercell ID will also result in the loss of all associated game progress, so make sure you are absolutely certain before proceeding.

Why Delete Your Supercell ID Account?

Before diving into the deletion process, let’s explore some of the reasons why you might want to delete your Supercell ID:

• Privacy Concerns: You might be concerned about the amount of personal data associated with your Supercell ID and prefer to have it removed from their servers.
• Starting Fresh: You might want to start all over again in your favourite Supercell game and prefer doing so with a completely new account.
• Game Disinterest: You might have lost interest in Supercell games and see no need to keep an active account.
• Account Management Issues: You may have difficulty managing multiple accounts or may have encountered issues that led you to decide to delete it.
• Unwanted Game Activity: In some rare situations, unauthorized access to the account might lead to a decision to delete it.

Important Considerations Before Deleting Your Supercell ID

Before you proceed with deleting your Supercell ID, please be aware of the following:

• Permanent Data Loss: Deleting your Supercell ID is irreversible. All game progress, resources, in-app purchases, and linked game accounts will be permanently lost. Supercell cannot restore your progress if you change your mind later.
• No Account Transfer: You cannot transfer your progress or purchased items to a new Supercell ID. Once the account is deleted, everything is gone.
• Game Access Limitations: You will no longer be able to access your game accounts associated with the deleted Supercell ID.
• Potential Waiting Period: Supercell may require some time to process your deletion request. Be patient and follow the instructions they provide.
• Verification Requirement: Supercell support will verify your ownership of the account before proceeding with deletion. Be ready to provide relevant information that proves the account belongs to you.

It is essential to carefully consider these points before initiating the deletion process. There is no turning back. Make sure you are absolutely sure about your decision.

Steps to Delete Your Supercell ID Account

Since Supercell doesn’t have a direct “delete account” button, you’ll need to contact their support team. Here’s a detailed guide on how to do this:

Step 1: Accessing Supercell Support

The process for accessing Supercell support might differ slightly depending on the Supercell game you are playing. However, generally you can find it within the game settings. Here are the general steps:

1. Open Your Supercell Game: Launch any Supercell game associated with the Supercell ID you want to delete (Clash of Clans, Brawl Stars, Hay Day, or Clash Royale).
2. Navigate to Settings: Look for the settings icon within the game. This is usually represented by a gear icon. Tap on it.
3. Find Help and Support: Within the settings menu, locate the “Help and Support” or “Support” option. Tap on it.

You’ll be redirected to the in-game support system, which may appear as a FAQ section, or you might find a “Contact Us” or “Chat” option depending on the game. You need to find a way to get in contact with a real human representative at Supercell, which can be achieved through chat.

Step 2: Contacting Supercell Support Through Chat

Once you have accessed the in-game support page, you will need to contact a support representative. This usually involves initiating a chat session with support. Here’s how:

1. Look for a Chat Option: In the Help and Support area, look for a chat bubble icon or the words “Contact Us” or “Chat.” Tap on it to start a conversation with a support agent. If there is not such option available you can select one of the provided questions and reply to it with the information that you want to delete your account. This is usually will take you directly to an agent chat.
2. Start the Chat: You will be placed in a queue and a support representative will soon join the chat. Be patient.
3. Explain Your Situation: Once connected, clearly state that you wish to delete your Supercell ID account. Avoid vague language and make sure to mention that you understand all the implications related to account deletion. A clear and direct message will speed up the process.

Example Message: “Hello, I would like to request the permanent deletion of my Supercell ID account. I understand that this action will result in the loss of all game progress and in-app purchases. Please guide me on how to proceed.”

Step 3: Providing Account Verification Information

To ensure you’re the rightful owner of the account, Supercell support will require you to provide verification information. Be prepared to answer some or all of the following questions:

• Your Supercell ID Email: This is the email address you used to register your Supercell ID account. You need to provide the exact email without spelling mistakes.
• Your Usernames in all Supercell Games: Provide the usernames of your accounts in all the Supercell games associated with the Supercell ID that you wish to delete.
• Approximate Creation Date of your accounts: Provide the most accurate estimate you can provide of the creation date for each of the accounts that you own.
• Your Device Information: The type of device you use (e.g., iPhone, Android) and the model, if possible. If you have changed phones during the past, provide information about the previous devices used.
• Transaction IDs: If you made any in-app purchases, they might request information like transaction IDs of those purchases. Locate them on your app store or through your email confirmations.
• Other Information: Supercell support might request other relevant details to ascertain you are the genuine owner of the account.

Answer all questions accurately and honestly. If you do not provide enough information or they are not accurate your request will most likely be rejected and you will have to go through the process again.

Step 4: Confirmation of Deletion

After verifying your identity and confirming your request, Supercell support will inform you that your account deletion request is being processed. They may provide an estimated timeframe. Be prepared to wait for their answer. During this time, you will not be able to access your account or progress.

Important Points During Deletion Process:

• Be Patient: The deletion process might take some time. Please be patient and allow Supercell time to process your request.
• Keep the Chat Open: Do not close the support chat until you receive the confirmation that your account has been successfully deleted or until they ask you to do so.
• Follow Instructions: Follow all instructions provided by Supercell support during the process.
• Confirmation Email: You might receive a confirmation email or notification that your account has been deleted. Be sure to check your inbox regularly.

Step 5: Post-Deletion Verification

After a certain period, if Supercell hasn’t updated you, you can try to log in to any of your Supercell accounts. If the account is not present or the login fails, it means that the deletion request has been completed. After that, you can be sure that your account is deleted. Your linked games are gone and it’s not possible to recover them. If you still wish to play Supercell games again, you will need to start a new Supercell ID. Be sure to remember the steps of how to do this if needed.

Tips for a Smooth Deletion Process

Here are some additional tips to ensure a smooth Supercell ID deletion process:

• Be Polite and Clear: Maintain a polite and professional tone while communicating with Supercell support. A clear and concise explanation of your request can speed up the process.
• Have All Information Ready: Before contacting support, gather all the necessary information such as your email, usernames, devices, and transaction IDs. This will help the support representative to process your request faster.
• Screenshot and Keep Evidence: Take screenshots of the chat conversation, any communication from the support team or confirmation emails. This can be helpful if there are any future issues.
• Understand Supercell’s Terms of Service: Familiarize yourself with Supercell’s Terms of Service and Privacy Policy before contacting support. You must be sure that deletion is your final decision.
• Avoid Account Deletion in case of Suspicion: If you suspect your account has been hacked, do not directly delete it. Contact Supercell support to try to recover it before deleting it.

Alternative: Disconnecting Your Game Account

If your main goal is not to permanently delete your data but rather to not play the game anymore, you might consider disconnecting your game account from Supercell ID rather than deleting the Supercell ID itself. This approach will stop the game from linking to the current id and you can start again if you wish to. Here’s how you can do this, although there’s no button to officially disconnect:

1. Create a New Supercell ID (Optional): If you plan to play any Supercell games in the future, creating a new Supercell ID first might be beneficial. You can use a different email address for this.
2. Log out of the game: In your game account, log out by clicking on the connected Supercell ID account in settings and logging out.
3. Do not link to an account: If the game asks you to log into an account, do not click it and play as a guest.
4. Uninstall: Uninstall the game from your phone or device. If you wish to play again, when you download the game again it will start again with a brand new account.

This way your old account won’t be linked anymore to your games and you can start again. You can use the old account again at any point by logging back in. Keep in mind this method only applies to mobile games, if you play them in other formats the process might differ.

Conclusion

Deleting your Supercell ID account requires a deliberate process involving contact with their support team. Since there is no direct “delete account” button, you must follow the steps provided in this guide. Keep in mind the permanent loss of your game progress and the other crucial considerations outlined before initiating the process. By being patient, clear, and providing all the necessary verification details, you can successfully delete your Supercell ID account. Remember, account deletion is permanent, so make sure you fully understand the implications before proceeding. If you are unsure about your decision or wish to keep your account for later, remember that you can disconnect from the account and play as a guest. This action will leave your old account safe but disconnected. Good luck!